Sam4s SPS 2000 Operator's Manual
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Sam4s SPS 2000 Operator's Manual

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SAM4s SPS 2000
Operator Manual
©2010, CRS, Inc.
All specifications are subject to change without notice.
PM-SPS-2000 Manual Revision 1.18

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Summary of Contents for Sam4s SPS 2000

  • Page 1 SAM4s SPS 2000 Operator Manual ©2010, CRS, Inc. All specifications are subject to change without notice. PM-SPS-2000 Manual Revision 1.18...
  • Page 2 CRS, Inc. Limited Warranty and Disclaimers of Warranty This manual has been developed by CRS, Inc. It is intended for the use of its customers and service personnel and should be read in its entirety before attempting to install, use or program the product(s). Nothing contained in this manual shall be deemed to be, and this manual does not constitute, a warranty of, or representation with respect to, the product or any of the products to which this manual applies.

  • Page 3: Precaution Statements

    Precaution Statements Follow these safety, servicing and ESD precautions to prevent damage and to protect against potential hazards such as electrical shock. Safety Precautions 1. Be sure that all built-in protective devices are replaced. Restore any missing protective shields. 6. Observe the original lead dress, especially near the following areas : sharp edges, and especially the 2.
  • Page 5 Servicing Precautions WARNING: First read the-Safety Precautions-section of this manual. If some unforeseen circumstance creates a conflict between the servicing and safety precautions, always follow the safety precautions. WARNING: An electrolytic capacitor installed with the wrong polarity might explode. 5. Check the insulation between the blades of the AC 1.

  • Page 7: Table Of Contents

    Contents Introduction SAM4s SPS-2000 Overview ..................... 9 Hardware ........................9 Software ........................9 Options ........................9 Safe Operation ......................... 10 ECR Power Requirements ....................... 10 About Power Conditioning Equipment ................... 11 Surge Protectors and Power Conditioners..............11 Ground Guard Conditioners ..................11 Uninterruptible Power Supplies (UPS) ..............
  • Page 8 Post-Finalization Procedures ....................54 Paid Order Recall ......................54 Receipt Issue......................54 Validate ........................54 Quick Service Operations ......................55 Typical QSR Keyboard .....................55 Sample Transaction Receipt ..................56 Drive Thru Operations....................57 Training Mode .........................59 SPS-2000 Delivery System......................60 6 • Contents SAM4s SPS-2000 Operator Manual v1.18...
  • Page 9 Get Gift Card Balance ..................... 113 Post Authorization....................114 Report Samples........................115 Financial Report ...................... 115 Sales By Time Period ....................117 PLU Reports......................117 Employee Reports ....................118 Group........................120 Drawer Totals ......................120 Contents • 7 SAM4s SPS-2000 Operator Manual v1.18...
  • Page 10 PLU Maintenance ........................137 Changing Item Prices ....................137 Employee File Maintenance ....................140 Employee Field Definitions..................143 Appendix Report Function Key Report Code Structure.................145 Report # Table ......................145 Report Option Table ....................147 Manual Revision Record 8 • Contents SAM4s SPS-2000 Operator Manual v1.18...

  • Page 11: Introduction

    Each SPS-2000 ECR is configured with all options included. Each SPS-2000 has maximum memory, a card reader, SD memory card reader, and a rear display standard. No additional terminal options are available. Introduction • 9 SAM4s SPS-2000 Operator Manual v1.18...

  • Page 12: Safe Operation

    Safe Operation • Do not locate your SAM4s SPS-2000 in a damp or wet environment. Avoid high humidity, direct sunlight and temperature extremes. • Always plug your SPS-2000 into a grounded three-prong outlet. Never use two-prong adaptors or ungrounded outlets.

  • Page 13: About Power Conditioning Equipment

    The Ground Guard conditioner must protect every piece of equipment in the POS system in order to operate properly. POWERVAR Ground Guard power conditioners are available in sizes from 0.65 to 16 amps, to protect single or multiple POS components. Introduction • 11 SAM4s SPS-2000 Operator Manual v1.18...

  • Page 14: Uninterruptible Power Supplies (Ups)

    Each model is designed to provide total protection for your system from a complete range of power quality problems. Security One Series Uninterruptible Power Supplies are available with or without the patented Ground Guard conditioning circuitry. 12 • Introduction SAM4s SPS-2000 Operator Manual v1.18...

  • Page 15: Terminal Controls & Connections

    S- communication Mode options program. Front Panel Angle Adjustment Set the position of the front panel support to adjust the angle of the front panel from 22° to 77°. Introduction • 13 SAM4s SPS-2000 Operator Manual v1.18...

  • Page 16: Rear Display

    SD Memory Card Slot The SPS-2000 SD Memory Card slot can be used • Load Application Program Updates • Save/Load End User Program Settings • Load Key Images • Save Screen Captures 14 • Introduction SAM4s SPS-2000 Operator Manual v1.18...

  • Page 17: Connection Panel

    2-USB Ports • LPT Port (Parallel) • 6-RS-232C Comm. Ports (2-DB9 Male/4-RJ45) Terminal Power On/Off switch AC Power Cord Connection Serial Number/ Identification Label The Standard Rear Display uses RS-232C Port #6 Introduction • 15 SAM4s SPS-2000 Operator Manual v1.18...
  • Page 18 16 • Introduction SAM4s SPS-2000 Operator Manual v1.18...

  • Page 19: Getting Started

    A total of 200 The 10-key pad, different screens and eight (Keylinks) can be essential function displayed to organize keys are fixed. items or functions. Fixed keys cannot be moved or changed. Getting Started • 17 SAM4s SPS-2000 Operator Manual v1.18...

  • Page 20: Custom Screen Layouts

    Keys may be set to open new screens (keylinks). In this example, the beverage key (above) is set to open a new screen offering 5-different beverage sizes 18 • Getting Started SAM4s SPS-2000 Operator Manual v1.18...

  • Page 21: Screen Saver

    An initial clear may be necessary as part of servicing, or troubleshooting an SPS- 2000 register or system. Perform this procedure only as necessary. Contact your authorized SAM4S dealer first if you have questions about operating or programming your SPS-2000.

  • Page 22: Function Key Definitions

    Touch the NEXT DOLLAR key to tender an amount the next whole NEXT DOLLAR dollar above the sale total. For example, if the sale total were $2.52, then the NEXT DOLLAR key would automatically tender $3.00. 20 • Getting Started SAM4s SPS-2000 Operator Manual v1.18...
  • Page 23 The Delivery function key is used to initiate a delivery transaction. DELIVERY When touched, the Delivery key opens the customer record screen. Here existing accounts can be opened, new accounts created, or existing accounts deleted. Getting Started • 21 SAM4s SPS-2000 Operator Manual v1.18...
  • Page 24 Enter the PLU code number and touch PLU to register a PLU. Touch the PRICE INQ to display the PLU price without actually PRICE INQ registering the PLU. 22 • Getting Started SAM4s SPS-2000 Operator Manual v1.18...
  • Page 25 Touch the REPEAT key to quickly re-order a set of items. When a REPEAT check is recalled, simply touch the REPEAT key to automatically register all of the items registered at the previous posting. Getting Started • 23 SAM4s SPS-2000 Operator Manual v1.18...
  • Page 26 Touch the CLK IN/OUT key to record start and stop work times for CLK IN/OUT the registered employee. Hours worked are maintained by the time clock system. Use to enter a tip amount on a check. 232- TIP (1-3) 24 • Getting Started SAM4s SPS-2000 Operator Manual v1.18...
  • Page 27 Select STAYDOWN or TRANS. POP UP. To operate, before the transaction, touch [1] [KP ROUTING] for period one or [2] [KP ROUTING] for period two. Getting Started • 25 SAM4s SPS-2000 Operator Manual v1.18...
  • Page 28 Open Batch, Close Current Batch, Close Batch with Debit, Gratuity Entry, Get Gift Card Balance. See Authority Level Programming to restrict access to open/close batch functions. Note: available on software v2.00g or later. 26 • Getting Started SAM4s SPS-2000 Operator Manual v1.18...

  • Page 29: Keylinks

    Keylinks can be programmed to remain open for unlimited entries, with the DONE key used to close the Keylink screen, or can be programmed to close automatically after a set number of entries are completed. Getting Started • 27 SAM4s SPS-2000 Operator Manual v1.18...

  • Page 30: Passwords

    • If an employee card system is used, and the MANAGER REQUIRED message displays, employees with manager status can swipe their card to complete the transaction. (Available at version 2.00s) 28 • Getting Started SAM4s SPS-2000 Operator Manual v1.18...

  • Page 31: Error Messages

    An error has occurred in the block check sum while transferring data in IRC mode. DUPLICATE! This check already exists. May also apply to secret code programming. ANALYSIS 1?/ANALYSIS 2?/ANALYSIS 3? This operation is set for compulsory entry of one of the three analysis keys. Getting Started • 29 SAM4s SPS-2000 Operator Manual v1.18...
  • Page 32 MANAGER OVERRIDE REQUIRED The manager password must be input in order to override a HALO amount, or other restriction. MANAGER REQUIRED The manager password must be input to complete this operation. 30 • Getting Started SAM4s SPS-2000 Operator Manual v1.18...
  • Page 33 Z Mode reports. OFF LINE! IRC communications have gone off line. OPEN DRAWER The register has been programmed not to operate with the cash drawer open. Getting Started • 31 SAM4s SPS-2000 Operator Manual v1.18...
  • Page 34 This operation requires validation to complete the compulsory settings. WASTE REQUIRED! The operator is in the middle of a waste operation, and must touch the WASTE key in order to complete the operation. 32 • Getting Started SAM4s SPS-2000 Operator Manual v1.18...
  • Page 35 Also appears when attempting to sign on a new employee without first signing the current employee off, if overlap employee is not programmed. ZERO AMOUNT The register has been programmed to not allow negative sales, and to consider a zero amount as a negative sale. Getting Started • 33 SAM4s SPS-2000 Operator Manual v1.18...
  • Page 36 34 • Getting Started SAM4s SPS-2000 Operator Manual v1.18...

  • Page 37: Basic Operations

    Each employee fingerprint must be recorded in program mode. (Available in version 2.00s or later.) • Employee operation can be stay down or pop up. (See "System Option Programming/General Function Options" in the Program Manual.) Basic Operations • 35 SAM4s SPS-2000 Operator Manual v1.18...

  • Page 38: Sign On By The Employee Key

    If a CONTINUE key is present on your keyboard, you can sign on the same employee for the next transaction. Touch CONTINUE. Sign Off 1. Enter “0”. 2. Touch EMPLOYEE. The message line displays: SIGN ON REQUIRED. Touch QUIT (if a QUIT key is present on your keyboard.) 36 • Basic Operations SAM4s SPS-2000 Operator Manual v1.18...

  • Page 39: Clerk Interrupt

    Note: Depending upon system programming, the employee may sign on with their employee number, or their employee clock in code. The employee clock in code may be different than the employee operating code. Basic Operations • 37 SAM4s SPS-2000 Operator Manual v1.18...

  • Page 40: Clock Out For Break

    Clock In/Out screen for the employee is displayed; if the fingerprint does not match, an error message displays. 4. Complete the clock in by selecting a job code and touching OK. 38 • Basic Operations SAM4s SPS-2000 Operator Manual v1.18...

  • Page 41: Time Clock Edit

    5. Touch the field to be corrected, and then enter the correct time and touch OK. Use the PAGE UP and/or PAGE DOWN keys as necessary to display all records. 6. When corrections are completed, touch SAVE to exit with changes saved. Basic Operations • 39 SAM4s SPS-2000 Operator Manual v1.18...

  • Page 42: Outside Of Sale Functions

    Enter checks paid out, touch CHECK Enter miscellaneous tenders paid out, touch the appropriate key 3. The transaction detail area of the screen keeps a running total of media paid out. Touch DONE to finalize. 40 • Basic Operations SAM4s SPS-2000 Operator Manual v1.18...

  • Page 43: Registering Plus/Items

    1. Touch the PRICE INQ key. 2. Enter the PLU number and touch the PLU key. The item displays with the current price. 3. Touch the PLU key again if you wish to register the item. Basic Operations • 41 SAM4s SPS-2000 Operator Manual v1.18...

  • Page 44: Registering A Not Found Plu

    5. Enter the primary group link for the PLU, touch OK. The DESCRIPTOR entry box displays. 6. Use the alpha keyboard overlay to type the descriptor for the item, touch OK. The item is registered. 42 • Basic Operations SAM4s SPS-2000 Operator Manual v1.18...

  • Page 45: Price Level Shift

    PLU. Scale Items The SPS 2000 can be interfaced to an electronic scale, allowing direct entry of the item's weight by using the SCALE key.

  • Page 46: Print Key

    2.02n or later. Items are given a meal order priority through group programming. Each time the PRINT key is touched, the next priority of items will be release to the kitchen printer. 44 • Basic Operations SAM4s SPS-2000 Operator Manual v1.18...

  • Page 47: Auto Grill Item

    2. Touch the PLU item key on the screen or enter the PLU number and touch the PLU key. 3. Touch the PLU key again if you wish to register the item. Basic Operations • 45 SAM4s SPS-2000 Operator Manual v1.18...

  • Page 48: Food Stamp Shift

    Excepting Tax on an Entire Sale Taxes can be removed from an entire sale by using a pre-programmed TAX EXEMPT key or by pressing the appropriate tax shift key before tendering the sale. 46 • Basic Operations SAM4s SPS-2000 Operator Manual v1.18...

  • Page 49: Corrections & Voids

    3. Enter Items to be voided. Finalize the void sale using the appropriate tender. 4. If necessary, void additional transactions. 5. Touch the VOID MODE key again to exit void mode. Basic Operations • 47 SAM4s SPS-2000 Operator Manual v1.18...

  • Page 50: Merchandise Return

    4. Touch the % key. 5. Finalize the transaction. To deduct a preset percentage discount from a sale: 1. Register items. 2. Touch SUBTOTAL. 3. Touch the % key. 4. Finalize the transaction. 48 • Basic Operations SAM4s SPS-2000 Operator Manual v1.18...

  • Page 51: Item Discounts

    To deduct a store coupon against an item: 1. Enter the amount of the coupon, touch the % key. 2. Enter or touch the PLU the discount is to be applied to. Basic Operations • 49 SAM4s SPS-2000 Operator Manual v1.18...

  • Page 52: Surcharges

    The register will display the change due. Check Touch the CHECK key, or enter the amount of the cash tendered and touch the CHECK key. The register will display the change due. 50 • Basic Operations SAM4s SPS-2000 Operator Manual v1.18...

  • Page 53: Check Cashing

    2. Touch or tender into the appropriate MISC TEND key. The message “SLIDE CARD” displays. 3. Swipe card. The message “WAITING RESP.” displays until the card verification is complete. 4. When verification is complete, the draft is printed. Basic Operations • 51 SAM4s SPS-2000 Operator Manual v1.18...
  • Page 54 1. Enter items. 2. Touch or tender into the appropriate MISC TEND key. The message “SLIDE CARD” displays. 3. If card will not read, touch CLEAR once, the message “Enter Acct No” Displays. 52 • Basic Operations SAM4s SPS-2000 Operator Manual v1.18...

  • Page 55: Foreign Currency Subtotal & Tender

    Food Stamp change of less than $1 can be applied toward the sale or given as change. Consult with your installing dealer to verify that food stamp programming is set to correspond with food stamp merchant rules in your area. Basic Operations • 53 SAM4s SPS-2000 Operator Manual v1.18...

  • Page 56: Post-Finalization Procedures

    RECEIPT a second time to print a receipt copy. Validate When a printer supporting single line validation is attached, insert paper into the printer and touch the VALID key to initiate the single line validation. 54 • Basic Operations SAM4s SPS-2000 Operator Manual v1.18...

  • Page 57: Quick Service Operations

    When items are sold in different flavors, or with different options, registration of the item may trigger a new (keylink) screen. In this example, the frozen beverage is available in a variety of flavors. Touch the desired flavor to complete the item registration. Basic Operations • 55 SAM4s SPS-2000 Operator Manual v1.18...

  • Page 58: Sample Transaction Receipt

    After all options are selected, the completed item is displayed and the register is ready for another entry or finalization. Sample Transaction Receipt A SAM4s Ellix 20S thermal receipt printer generated the receipt shown here (actual size). Customer logo – stored in the non-volatile printer...

  • Page 59: Drive Thru Operations

    2. Add or void items as necessary. 3. Finalize the transaction with CASH, CHECK or one of the miscellaneous tender (charge) functions. Note: Items added after recall are shown below the dotted line Drive Thru Order Number Basic Operations • 57 SAM4s SPS-2000 Operator Manual v1.18...

  • Page 60: Drive Thru Park

    (soft check). Press the ALPHA TEXT key anytime after an order has been opened, then type a message (up to 15 characters) using the alpha keyboard overlay and press ENTER. The message is saved and printed/displayed with the order. 58 • Basic Operations SAM4s SPS-2000 Operator Manual v1.18...

  • Page 61: Training Mode

    1. Designate an employee file to be used for training. Set the P Mode Employee Option for that employee to “Training Mode” = YES. 2. Refer to P Mode System Options/Training Mode Options select printing, drawer and other training related options. Basic Operations • 59 SAM4s SPS-2000 Operator Manual v1.18...

  • Page 62: Sps-2000 Delivery System

    Check 1 function keys. Use the default options for the Recall Check 1 key, do not enable drive thru, set “assigned by register” to No, and set the length of Check# in Digits” to 00. 60 • Basic Operations SAM4s SPS-2000 Operator Manual v1.18...

  • Page 63: Delivery Operations

    2. Touch the Open New/Existing key. 3. Enter the customer account number (up to 10 digits – in most cases the customer telephone number with area code will be used) and then touch OK. Basic Operations • 61 SAM4s SPS-2000 Operator Manual v1.18...
  • Page 64 # Characters Account No Title First Name Last Name Address Address 2 City Telephone E-mail Zip Code Loyalty Points Not currently used Last Visit Displays last date of activity for this account 62 • Basic Operations SAM4s SPS-2000 Operator Manual v1.18...
  • Page 65 9. Requisitions will be directed to the kitchen printer (if used). Deliver the order when compete. When the delivery person returns with payment, pay the check by using the Recall Check 1 key and entering the appropriate payment. Basic Operations • 63 SAM4s SPS-2000 Operator Manual v1.18...
  • Page 66 3. Touch the Store Check function key. Items will automatically be held (S) and not routed to kitchen printers. Touch to CLOSE to close the check. Note: Before v2.00x, held checks were marked with an (H). “Hold” Status 64 • Basic Operations SAM4s SPS-2000 Operator Manual v1.18...
  • Page 67 9. Requisitions will be directed to the kitchen printer(s) (if used). Deliver the order when compete. When the delivery person returns with payment, pay the check by using the Recall Check 1 key and entering the appropriate payment. Basic Operations • 65 SAM4s SPS-2000 Operator Manual v1.18...
  • Page 68 If you wish to re-order an item(s) viewed on the Last Purchase screen, select the item(s) (a check mark will display for the item) and touch OK. The item(s) will automatically register on a new order for the customer. 66 • Basic Operations SAM4s SPS-2000 Operator Manual v1.18...

  • Page 69: Guest Check Operations

    The operator may then select one of the checks to open.) Multiple Tracking Files The SPS 2000 allows up to four separate tracking files. This allows you to set up different files for guest check/table tracking, phone order tracking, drive thru tracking for multiple windows, delivery order tracking or whatever your application requires.
  • Page 70 Alpha check numbers are especially useful for ordering systems where the customer is called by name when the order is ready. When alpha check numbers are used, the alpha name is limited to nine characters. 68 • Basic Operations SAM4s SPS-2000 Operator Manual v1.18...

  • Page 71: Manual Previous Balance

    You must set memory allocation to “Hard” check to post manual balances. Although not commonly used, the SPS 2000 has the capability of manual previous balance operations. Manual previous balance means that the balance amount is entered through the numeric keypad.
  • Page 72 Touch one of the miscellaneous tender keys, or enter the amount tendered and touch of the miscellaneous tender keys. Note: If tender is less than balance, touch STORE #1 to finalize. 70 • Basic Operations SAM4s SPS-2000 Operator Manual v1.18...

  • Page 73: Hard Check Posting

    Opening a Hard Check Depending on the method used: Enter check number, touch CHECK #, or Enter table number, touch TABLE #. Note that the previous balance is displayed. Basic Operations • 71 SAM4s SPS-2000 Operator Manual v1.18...

  • Page 74: Soft Check Posting

     Starting Check Numbers  Options to reset check numbers on Z of Financial or Open Check Reports  Option to print Barcodes on checks  Option to use Alpha Check Numbers 72 • Basic Operations SAM4s SPS-2000 Operator Manual v1.18...
  • Page 75 3. Enter the items ordered. 4. Touch the appropriate Store Check function, i.e. STORE #1. The message “SERVED” displays momentarily. The check #, table #, guest count and employee associated with the check are displayed. Basic Operations • 73 SAM4s SPS-2000 Operator Manual v1.18...

  • Page 76: Adding To A Check

    2. If you open a table where more than one check is open, the screen will list the open checks for the table: 3. Touch a check to select it and then touch OPEN. A dotted line displays to separate items posted previously from items posted at this time. 74 • Basic Operations SAM4s SPS-2000 Operator Manual v1.18...
  • Page 77 2. If you open a table where more than one check is open, the screen will list the open checks for the table. Touch a check to select it and then touch OPEN. Basic Operations • 75 SAM4s SPS-2000 Operator Manual v1.18...
  • Page 78 Touch one of the miscellaneous tender keys, or enter the amount tendered and touch of the miscellaneous tender keys. Note: If tender is less than balance, touch STORE #1 to finalize. Sample Print of Soft Check Guest Check Guest Check before Settlement after Settlement 76 • Basic Operations SAM4s SPS-2000 Operator Manual v1.18...

  • Page 79: Seat # Assignment

    4. Enter main item and condiments. 5. Enter the seat number for the next item, touch the SEAT # key. 6. Enter the next item and its condiments. The seat number “S1” displays after the item. Basic Operations • 77 SAM4s SPS-2000 Operator Manual v1.18...
  • Page 80 When seat # is not compulsory, touch the item to which you wish to assign a seat number. Touch SEAT # and then enter a seat number and touch SEAT #. 78 • Basic Operations SAM4s SPS-2000 Operator Manual v1.18...
  • Page 81 When like items are consolidated, touch the SPLIT ITEM key to separate items for separate seat assignment or split checks. 1. Touch the consolidated item you wish to split. 2. Touch SPLIT ITEM to split the items. Basic Operations • 79 SAM4s SPS-2000 Operator Manual v1.18...
  • Page 82 3. Touch the seat you wish to pay and enter the appropriate payment, CASH, CHECK or MISC TENDER. 4. Continue to settle each seat until the check is completely paid, or touch STORE CHECK to store the unpaid seats. 80 • Basic Operations SAM4s SPS-2000 Operator Manual v1.18...

  • Page 83: Split Check

    5. Touch the appropriate Store Check key. You will be prompted to enter the check number to which the selected items are to be transferred. 6. Enter the check number and touch OK. Basic Operations • 81 SAM4s SPS-2000 Operator Manual v1.18...

  • Page 84: Split Check-Graphical Method

    When four or more checks are open, use these keys to view the check where you wish to move items. 82 • Basic Operations SAM4s SPS-2000 Operator Manual v1.18...
  • Page 85 If more than two checks are added, use the arrow left ( ) and arrow right ( ) keys to select the check you wish to view. Basic Operations • 83 SAM4s SPS-2000 Operator Manual v1.18...
  • Page 86 Touch Remove to remove a check (you cannot remove when items are assigned to the check. Touch Finish to exit to the Split Check Edit screen saving all changes. Newly created checks will be serviced. The original check will remain open. 84 • Basic Operations SAM4s SPS-2000 Operator Manual v1.18...
  • Page 87 Split Check Edit screen will open with the next checks available to move items. For example, touch [2] and SPLIT CHECK; the Split Check Edit screen will open with the next two available check numbers available. Basic Operations • 85 SAM4s SPS-2000 Operator Manual v1.18...

  • Page 88: Hold/Print Hold

    2. Touch the HOLD key. Note that when a main item is held, its condiments or instructions are also held. Note that an ‘H’ displays next to the held items. 3. Store the check by touching the appropriate store check key, i.e. STORE CHK1. 86 • Basic Operations SAM4s SPS-2000 Operator Manual v1.18...
  • Page 89 2. Touch the item you wish to print. 3. Touch PRINT HOLD. (Hold status is removed for selected item; item will be sent to appropriate output when the check is serviced.) Basic Operations • 87 SAM4s SPS-2000 Operator Manual v1.18...

  • Page 90: List Check

    PREV and/or NEXT keys to scroll through the list. 3. Touch a check to select it. Touch OPEN to open the selected check, or touch CLOSE to close the list check window. 88 • Basic Operations SAM4s SPS-2000 Operator Manual v1.18...

  • Page 91: Repeat

    1. Open a check. Enter Items. 2. Touch the appropriate store check key, i.e. STORE CHECK 1. 3. Recall the Check. 4. Touch REPEAT. Note that the items posted previously are repeated. Basic Operations • 89 SAM4s SPS-2000 Operator Manual v1.18...

  • Page 92: Transfer Table

    2. Enter a new table number by entering the number and touching the TABLE # key. 3. Continue with the transaction by adding items, accepting payment or servicing Current Table number is displayed. 90 • Basic Operations SAM4s SPS-2000 Operator Manual v1.18...

  • Page 93: Combine Checks For Payment

    4. Touch Recall Check and continue to enter check names until all the checks you wish to combine are entered. 5. Pay checks or service (if serviced checks are stored in the last check entered.) Basic Operations • 91 SAM4s SPS-2000 Operator Manual v1.18...

  • Page 94: Transfer Check

    To transfer check through a transfer check key: 1. Sign on an employee. 2. Touch the TRANS CHECK key. 3. Select the FROM employee from the list. 4. Select the TO employee from the list. 92 • Basic Operations SAM4s SPS-2000 Operator Manual v1.18...
  • Page 95 Touch the check you wish to transfer and touch OPEN. If “All Checks” is selected, the “Check Transferred” message will display. 7. The “Check Transferred” message displays. Printed Chit for Transferred Check Basic Operations • 93 SAM4s SPS-2000 Operator Manual v1.18...

  • Page 96: Tip Declare

    The TIP DECLARE key can be used to enter cash tips when the time keeping feature is not used. 1. Touch the TIP DECLARE key. 2. Enter the declared amount and touch OK 94 • Basic Operations SAM4s SPS-2000 Operator Manual v1.18...
  • Page 97 Printed Chit for Tip Declaration Basic Operations • 95 SAM4s SPS-2000 Operator Manual v1.18...

  • Page 98: Using Graphical Table Management

    S Mode Memory allocation for maximum number of checks (option #12) must exceed the number of tables in use. • S Mode System Options #10 and #11 must be set to locate the check file in the register system. 96 • Basic Operations SAM4s SPS-2000 Operator Manual v1.18...

  • Page 99: Graphic Table Management Operations

    Touch Add. Select the table you wish to move to, and then touch Add again. Adding Two or More Tables Touch Add. Touch the tables you wish to add, and then touch Add again. All table balances are added to the last table selected. Basic Operations • 97 SAM4s SPS-2000 Operator Manual v1.18...

  • Page 100: Sps-2000 Table Reservation

    2. Note the Reservation and Cancel Reservation touch keys. 3. Touch Reservation. Note “Reservation” is displayed in yellow at the bottom of the screen. 4. Touch the table button representing the table you wish to reserve. 98 • Basic Operations SAM4s SPS-2000 Operator Manual v1.18...
  • Page 101 7. To cancel the reservation, touch the Cancel Reservation button. Note “Cancel Reservation” is displayed in yellow at the bottom of the screen. 8. Touch the reserved table you wish to cancel. Basic Operations • 99 SAM4s SPS-2000 Operator Manual v1.18...
  • Page 102 100 • Basic Operations SAM4s SPS-2000 Operator Manual v1.18...

  • Page 103: Reports

    Touch the REP (report) tab to view the report menu. (Note: An employee must be signed on to active the tab; password entry may be required.) NOTE: Screen layout modified at version 2.00s Reports • 101 SAM4s SPS-2000 Operator Manual v1.18...

  • Page 104: Report Table

    Individual/IRC Clocked In Employees Individual/IRC Outstanding Interrupt Balance X1/Z1 - X5/Z5 Individual/IRC Groups by Employee¹ X1/Z1 - X5/Z5 Individual/IRC Groups¹ X1/Z1 - X5/Z5 Individual/IRC From/To Groups X1/Z1 - X5/Z5 Individual/IRC Selective Group 102 • Reports SAM4s SPS-2000 Operator Manual v1.18...
  • Page 105 Open Check For Track 1,2,3,&4 X1/Z1 - X2/Z2 Individual/IRC Product Mix¹ Individual/IRC Product Projections Individual/IRC PLU Stock¹ Individual/IRC Stock by PLU Range Individual/IRC Stock by Group Individual/IRC Stock by Individual Group Inventory¹ PLU Minimum Stock Reports • 103 SAM4s SPS-2000 Operator Manual v1.18...

  • Page 106: Printing & Saving Reports

    .txt (text) format on an SD card. The report will be saved on the SD card in the path: sps2000/backup/xxxxxx/REP_mmddyyyy where “xxxxxx” is the six digit store number and mmddyyyy is the date of the report. 104 • Reports SAM4s SPS-2000 Operator Manual v1.18...

  • Page 107: Cash Declaration

    From the REP mode tab, touch CASH DECLARATION to display the Cash Declaration Screen Enter an amount and press the appropriate tender key. Repeat to enter additional amounts. After completing all entries, press OK to accept entries and exit the screen. Reports • 105 SAM4s SPS-2000 Operator Manual v1.18...

  • Page 108: Mode Program

    5. Touch the field to be corrected, and then enter the correct time and touch OK. Use the PAGE UP and/or PAGE DOWN keys as necessary to display all records. 6. When corrections are completed, touch SAVE to exit with changes saved. 106 • Reports SAM4s SPS-2000 Operator Manual v1.18...

  • Page 109: Edit Inventory Item

    1. Select the REP tab. (Password entry may be required) 2. Touch X MODE PGM and then touch DATE TIME SETTING. The RTC SETTING (real time clock) screen displays. 3. Input the Date/Time in MMDDYYYYHHMMSS format. Touch OK. Reports • 107 SAM4s SPS-2000 Operator Manual v1.18...

  • Page 110: Drawer Assignment

    From the REP menu, touch Receipt Reprint. At the prompt enter the consecutive number of the transaction you wish to reprint; touch OK. The transaction will be retrieved from the electronic journal and printed at the designated receipt printer. 108 • Reports SAM4s SPS-2000 Operator Manual v1.18...

  • Page 111: Datatran Operation

    1. Select the REP tab. (Password entry may be required.) 2. Touch DATATRAN. The DATATRAN OPERATION menu screen displays. 3. Touch the operation you wish to perform. 4. Touch PAGE DOWN to view the complete list. Reports • 109 SAM4s SPS-2000 Operator Manual v1.18...

  • Page 112: Initialize Eft

    It is used with certain credit card processors to rectify settlement problems. It is used infrequently. (Attempt to change batch number will be denied if bank does not allow the feature.) 110 • Reports SAM4s SPS-2000 Operator Manual v1.18...

  • Page 113: Issue Local Total

    This report is added for ease of customer balancing actual totals in the Datatran to the system wide reports. A summary of each kind of credit card and a batch total should match the totals within the SPS 2000 system-wide report before the Settle Batch is attempted. DATE...

  • Page 114: Issue Local Batch Status Report

    Choose Enable Dial In Load to allow Datacap to call the DataTran and send updates. Choose Enable Dial Out Load to call Datacap to connect. You will be required to enter the phone number and terminal I.D. 112 • Reports SAM4s SPS-2000 Operator Manual v1.18...

  • Page 115: Gratuity Entry

    Initialize Pin Pad Initializes the Pin Pad. Get Gift Card Balance Select Gift Card Balance, the operator will be prompted to slide a gift card. The balance will be printed on the receipt printer. Reports • 113 SAM4s SPS-2000 Operator Manual v1.18...

  • Page 116: Post Authorization

    6. Enter the original transaction amount and press ENTER. The message “ENTER AUTH CODE” displays. 7. Enter the authorization code from the call center and press ENTER. The message “WAITING RESPONSE” displays. 8. When the communication is complete, the credit transaction data will print. 114 • Reports SAM4s SPS-2000 Operator Manual v1.18...

  • Page 117: Report Samples

    0 0 . 0 0 0 0 0 . 0 0 C R E D I T T A X 6 0 0 . 0 0 0 0 0 . 0 0 Reports • 115 SAM4s SPS-2000 Operator Manual v1.18...
  • Page 118 E M P L O Y E E : K E L L Y # 0 1 T I M E 0 9 : 0 3 N O . 0 0 0 0 0 0 116 • Reports SAM4s SPS-2000 Operator Manual v1.18...

  • Page 119: Sales By Time Period

    E M P L O Y E E : K E L L Y # 0 1 T I M E 0 9 : 0 3 N O . 0 0 0 0 0 0 Reports • 117 SAM4s SPS-2000 Operator Manual v1.18...

  • Page 120: Employee Reports

    0 0 . 0 0 0 0 0 . 0 0 C R E D I T T A X 6 0 0 . 0 0 0 0 0 . 0 0 118 • Reports SAM4s SPS-2000 Operator Manual v1.18...
  • Page 121 E M P L O Y E E : K E L L Y # 0 1 T I M E 0 9 : 0 3 N O . 0 0 0 0 0 0 Reports • 119 SAM4s SPS-2000 Operator Manual v1.18...

  • Page 122: Group

    E M P L O Y E E : K E L L Y # 0 1 T I M E 0 9 : 0 3 N O . 0 0 0 0 0 0 120 • Reports SAM4s SPS-2000 Operator Manual v1.18...

  • Page 123: Labor Groups

    NET SALES to LABOR COST. 'LABOR$/CUST' is labor cost for one customer which can be calculated dividing the LABOR COST by number of customers. Divide NET SALES by 'HRS LBR' to yield 'SALES/MANHOUR'. Reports • 121 SAM4s SPS-2000 Operator Manual v1.18...

  • Page 124: Daily Sales

    E M P L O Y E E : K E L L Y # 0 1 T I M E 0 9 : 0 3 N O . 0 0 0 0 0 0 122 • Reports SAM4s SPS-2000 Operator Manual v1.18...

  • Page 125: Analysis 1 By Time Periods

    E M P L O Y E E : K E L L Y # 0 1 T I M E 0 9 : 0 3 N O . 0 0 0 0 0 0 Reports • 123 SAM4s SPS-2000 Operator Manual v1.18...

  • Page 126: Analysis 3 By Time Periods

    E M P L O Y E E : K E L L Y # 0 1 T I M E 0 9 : 0 3 N O . 0 0 0 0 0 0 124 • Reports SAM4s SPS-2000 Operator Manual v1.18...

  • Page 127: Open Check

    E M P L O Y E E : K E L L Y # 0 1 T I M E 0 9 : 0 3 N O . 0 0 0 0 0 0 Reports • 125 SAM4s SPS-2000 Operator Manual v1.18...

  • Page 128: Product Projections

    E M P L O Y E E : K E L L Y # 0 1 T I M E 0 9 : 0 3 N O . 0 0 0 0 0 0 126 • Reports SAM4s SPS-2000 Operator Manual v1.18...

  • Page 129: Daily Time Keeping

    E M P L O Y E E : K E L L Y # 0 1 T I M E 0 9 : 0 3 N O . 0 0 0 0 0 0 Reports • 127 SAM4s SPS-2000 Operator Manual v1.18...

  • Page 130: Shift Report

    0 0 . 0 0 0 0 0 . 0 0 C R E D I T T A X 6 0 0 . 0 0 0 0 0 . 0 0 128 • Reports SAM4s SPS-2000 Operator Manual v1.18...
  • Page 131 E M P L O Y E E : K E L L Y # 0 1 T I M E 0 9 : 0 3 N O . 0 0 0 0 0 0 Reports • 129 SAM4s SPS-2000 Operator Manual v1.18...

  • Page 132: Inventory

    The Transfer In Quantity as entered in X-mode (inventory - edit inventory item-daily edit/period) Transfer Out Transfer Out Quantity as entered in X-mode (inventory - edit inventory item -daily edit/period) Raw Waste 130 • Reports SAM4s SPS-2000 Operator Manual v1.18...
  • Page 133 (A.USE)] Value Of Inventory The Value of inventory items on hand. VALUE=[(END)*(COST)] Variance +/- The Variance +/-. VR+/- =[(T.USE)-(A.USE)] Variance Cost The Variance Cost. V.CST=[(VR+/-)*(COST)] Food Cost The Food Cost. FDCST=[(A.USE)*(COST)] Reports • 131 SAM4s SPS-2000 Operator Manual v1.18...

  • Page 134: Plu Stock

    E M P L O Y E E : K E L L Y # 0 1 T I M E 0 9 : 0 3 N O . 0 0 0 0 0 0 132 • Reports SAM4s SPS-2000 Operator Manual v1.18...

  • Page 135: Electronic Journal

    TRANSACTIONS NEGATIVE All Transactions with negative product sales. REPORTS All Read & Reset reports which are printed PROGRAM SCANS All Program scans which are printed. CHECK TRACKING All sales registered for open checks. Reports • 133 SAM4s SPS-2000 Operator Manual v1.18...

  • Page 136: Food Cost

    Sales Count (SALES COUNT) Net Sales (SALES COUNT * PRICE) Shelf Count The Shelf is the Actual Inventory Quantity as entered in X-mode (inventory - edit inventory item - daily edit/period edit). 134 • Reports SAM4s SPS-2000 Operator Manual v1.18...

  • Page 137: Balancing Formulas

    Item Percentage Discount (when NET=Y) Sale Coupon Amounts Sale Percentage Discounts Credit Tax 1 Credit Tax 2 Credit Tax 3 Credit Tax 4 Credit Tax 5 Credit Tax 6 Merchandise Return VOID Position Total Gross Sales Reports • 135 SAM4s SPS-2000 Operator Manual v1.18...

  • Page 139: Program Maintenance

    Changing Item Prices 1. From the PGM mode PROGRAMMING MENU touch PLU to view the PLU program selection window. 2. Touch PLU ADD & CHANGE to view the SELECT PLU screen. Program Maintenance • 137 SAM4s SPS-2000 Operator Manual v1.18...
  • Page 140 PLU displays.) Enter the PLU number and touch OK. 4. After a PLU is selected, the PLU PROGRAMMING screen displays at the PAGE #1 tab: 5. Touch the PRICES tab. 138 • Program Maintenance SAM4s SPS-2000 Operator Manual v1.18...
  • Page 141 8. If you wish to change prices on another PLU, touch the PREV. RECORD or NEXT RECORD keys to display the price screen for the previous or next sequential PLU, or touch CLOSE to return to the PLU Select screen. Program Maintenance • 139 SAM4s SPS-2000 Operator Manual v1.18...

  • Page 142: Employee File Maintenance

    NEXT RECORD or PREV. RECORD keys until the appropriate employee is in view. If you are adding a new employee, touch the NEXT RECORD key until the next unused employee file displays. 140 • Program Maintenance SAM4s SPS-2000 Operator Manual v1.18...
  • Page 143 By assigning separate job codes and pay rates for each employee, the built in time clock can track and report hours and wage costs appropriately. Note that the job code you assign for JOB1 is the default job code for clocking in/out. OPEN DRAWER# DIRECT (0-2) VIA (3-9) Program Maintenance • 141 SAM4s SPS-2000 Operator Manual v1.18...
  • Page 144 Note: An employee with the appropriate authority level must be signed on to perform pay rate programming. The pay rates set here can be used by all employees. There are up to 50 pay rates. DALLAS KEY LINK This option is not available. 142 • Program Maintenance SAM4s SPS-2000 Operator Manual v1.18...

  • Page 145: Employee Field Definitions

    Job codes are used to break down the hours worked for all employees into different categories (See "Labor Groups" report in the Operation Manual.) A breakdown of hours by job is also reported for each employee (See "Time Keeping" reports in the Operation Manual.) Program Maintenance • 143 SAM4s SPS-2000 Operator Manual v1.18...
  • Page 146 Note: An employee with the appropriate authority level must be signed on to perform pay rate programming. The pay rates set here can be used by all employees. There are up to 50 pay rates. DALLAS KEY LINK This option is not available. 144 • Program Maintenance SAM4s SPS-2000 Operator Manual v1.18...

  • Page 147: Appendix

    All PLU’s X1 & Z1 also X5 to Z5 INDIVIDUAL & IRC Not use this by REPORT key function. PLU’s by Group X1 & Z1 also X5 to Z5 INDIVIDUAL & IRC Appendix • 145 SAM4s SPS-2000 Operator Manual v1.18...
  • Page 148 Checks for Track 1,2,3,4 X1 & Z1 IRC from REG holding data Product Mix X1 & Z1 also X2 & Z2 INDIVIDUAL & IRC Product Projections X1 read only INDIVIDUAL & IRC 146 • Appendix SAM4s SPS-2000 Operator Manual v1.18...

  • Page 149: Report Option Table

    If from group number is 1 and to group number is 2, option data is 0102. Selective Groups Group number (1~2 digit) Product Projections Week data (1 digit) Shift Reporting Shift number (1 digit) Stock by Individual Group Group number (1~2 digit) Appendix • 147 SAM4s SPS-2000 Operator Manual v1.18...
  • Page 150 148 • Appendix SAM4s SPS-2000 Operator Manual v1.18...

  • Page 151: Manual Revision Record

    Available Daily Sales report clarified. Active Employee Report clarified. V1.16 9/29/2009 Corrected delivery field information. Clarified P/Bal function. V1.17 10/6/2009 Added precaution pages V1.18 3/24/2010 Time Period Report notes added. Manual Revision Record • 149 SAM4s SPS-2000 Operator Manual v1.18...
  • Page 152 150 • Manual Revision Record SAM4s SPS-2000 Operator Manual v1.18...

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