HP EliteBook Ultra G1i Maintenance And Service Manual
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HP EliteBook Ultra G1i Maintenance And Service Manual

HP EliteBook Ultra G1i Maintenance And Service Manual

14 inch notebook next gen ai pc
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Maintenance and Service Guide
HP EliteBook Ultra G1i 14 inch Notebook
Next Gen AI PC
SUMMARY
This guide provides maintenance information about such topics as spare parts, removal and replacement of
parts, security, and backing up.

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Summary of Contents for HP EliteBook Ultra G1i

  • Page 1 Maintenance and Service Guide HP EliteBook Ultra G1i 14 inch Notebook Next Gen AI PC SUMMARY This guide provides maintenance information about such topics as spare parts, removal and replacement of parts, security, and backing up.

  • Page 2: Legal Information

    HP Inc. under to be bound by the terms of the HP End To access the latest user guides, go to license. Intel, Arc, Core, Thunderbolt, and User License Agreement (EULA).
  • Page 3 Also, do not allow the AC adapter to come into contact with the skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter provided by HP comply with the user-accessible surface temperature limits defined by applicable safety standards.
  • Page 4 Important notice about Customer Self-Repair parts Your computer includes Customer Self-Repair parts and parts that should be accessed only by an authorized service provider. IMPORTANT: Removal and replacement procedures for Customer Self-Repair parts on page 33 for details. Accessing parts described in Removal and replacement procedures for authorized service provider parts on page 41 can damage the computer or void your warranty.

  • Page 5: Table Of Contents

    Electrostatic discharge information.................................... 25 Generating static electricity....................................25 Preventing electrostatic damage to equipment............................26 Personal grounding methods and equipment............................26 Grounding the work area......................................27 Recommended materials and equipment..............................27 Cleaning your computer........................................28 Enabling HP Easy Clean (select products only) ............................28...
  • Page 6 7 Backing up, restoring, and recovering....................................71 Backing up information and creating recovery media.............................71 Using Windows tools for backing up...................................71 Using the HP Cloud Recovery Download Tool to create recovery media (select products only)......71 Restoring and recovering your system..................................71 Creating a system restore .......................................72 Restoring and recovery methods ..................................72...
  • Page 7 Accessing HP PC Hardware Diagnostics Windows..........................78 Accessing HP PC Hardware Diagnostics Windows from HP Support Assistant..........78 Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only).... 79 Downloading HP PC Hardware Diagnostics Windows........................79 Downloading the latest HP PC Hardware Diagnostics Windows version from HP..........79 Downloading the HP PC Hardware Diagnostics Windows from the Microsoft Store........
  • Page 8 13 Recycling................................................94 Index....................................................95 viii...

  • Page 9: Product Description

    Product components and their descriptions Category Description Product Name HP EliteBook Ultra G1i 14 inch Notebook Next Gen AI PC Processors Intel® Core™ Ultra Processors (Series 2) Intel Core Ultra 7 268V processor (vPro®) Intel Core Ultra 7 266V processor (vPro)
  • Page 10 256 GB 256 GB, for use in PRC Audio Quad speakers Poly Studio HP Audio Boost 2.0 DTS:X Ultra Intel Acoustic Context Awareness (low noise environment) Video 9 MP infrared (IR) AI camera with dual-array microphone 9 MP by 30 frames per second Supports Windows®...
  • Page 11 Table 1-1 Product components and their descriptions (continued) Category Description ● Intel Wi-Fi® 7 BE201 + Bluetooth® 5.4 (vPro) ● Intel Wi-Fi 7 BE201 + Bluetooth 5.4 (non-vPro) Support for Miracast® Supports Modern Standby (Connected) BT Audio Offload Bluetooth LE Audio Wi-Fi BIOS SAR Dynamic Antenna Gain (Wi-Fi) Dynamic Antenna Gain (Bluetooth)
  • Page 12 Windows 11 Pro Education Windows 11 Home - HP recommends Windows 11 Pro for Business Windows 11 Home Single Language - HP recommends Windows 11 Pro for Business Windows 11 Pro (Windows 11 Enterprise or Windows 10 Enterprise available with a Volume Licensing...

  • Page 13: Components

    Component Description USB Type-C power connectors and Connects an AC adapter that has a USB Type-C connector, Thunderbolt™ ports with HP Sleep and supplying power to the computer and, if needed, charging Charge and DisplayPort™ output (2) the computer battery.

  • Page 14: Left

    For additional safety information, see the Regulatory, Safety, and Environmental Notices . To access this guide: ■ Select the Search icon in the taskbar, type HP Documentation in the search box, and then select HP Documentation. NOTE: When a device is connected to the jack, the computer speakers are disabled.

  • Page 15: Display

    (purchased separately) when charging a small external device. USB Type-C power connector and Connects an AC adapter that has a USB Type-C connector, Thunderbolt port with HP Sleep and Charge supplying power to the computer and, if needed, charging the and DisplayPort output computer battery.
  • Page 16 Comfort Guide also provides important electrical and mechanical safety information. The Safety & Comfort Guide is available on the web at http://www.hp.com/ergo. Table 2-3 Display components and their descriptions Component Description WLAN antennas* Send and receive wireless signals to communicate with wireless local area networks (WLANs).

  • Page 17: Keyboard Area

    To access this guide: ■ Select the Search icon in the taskbar, type HP Documentation in the search box, and then select HP Documentation. Keyboard area Keyboards can vary by language. NOTE: The keyboard, including the function keys and power key (select products only), is disabled in stand, tent, and tablet modes.

  • Page 18: Lights

    Table 2-4 Touchpad components and their descriptions Component Description Touchpad zone Reads your finger gestures to move the pointer or activate items on the screen. Left touchpad button Functions like the left button on an external mouse. Right touchpad button Functions like the right button on an external mouse.

  • Page 19: Key

    Table 2-5 Lights and their descriptions Component Description Caps lock light On: Caps lock is on, which switches the key input to all capital letters. Mute light On: Computer sound is off. ● ● Off: Computer sound is on. Microphone mute light ●...

  • Page 20: Special Keys

    Table 2-6 Key and its description Component Description Power key ● When the computer is off, press the key briefly to turn on the computer. ● When the computer is on, press the key briefly to initiate Sleep. ● When the computer is in the Sleep state, press the key briefly to exit Sleep (select products only).

  • Page 21: Bottom

    Table 2-7 Special keys and their descriptions Component Description Displays system information when pressed in combination with the key. Executes frequently used system functions when pressed in combination with another key. Such key combinations are called hot keys . Windows key Opens the Start menu.

  • Page 22: Front

    Your service label will resemble one of the examples shown below. Refer to the illustration that most closely matches the service label on your computer. Table 2-10 Service label components Component Serial number Product ID HP product name Chapter 2 Components...

  • Page 23: Using Tile (Select Products Only)

    Table 2-11 Service label components Component HP product name Product ID Serial number Warranty period Table 2-12 Service label components Component HP product name Warranty period Product ID Serial number ● Regulatory labels—Provide regulatory information about the computer. ● Wireless certification labels—Provide information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use.
  • Page 24 Select the Start button, select All apps, and then select the Tile app. Follow the on-screen instructions to create a Tile account and activate your Tile features. Chapter 2 Components...

  • Page 25: Illustrated Parts Catalog

    To identify the computer major components, use this illustration and table. NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer.
  • Page 26 Table 3-1 Computer major component descriptions and part numbers Item Component Spare part number Display assembly NOTE: Display assemblies are offered as spare parts only at a subcomponent level. For more information, see Display assembly subcomponents on page Top cover For use in all countries except for Japan P29714-001 For use in Japan...

  • Page 27: Display Assembly Subcomponents

    Table 3-1 Computer major component descriptions and part numbers (continued) Item Component Spare part number (12) SSD bottom shield with thermal pad P25813-001 (13) Audio board (includes cables) P25807-001 (14) Heat sink with fan P25810-001 (15) Fingerprint reader module (includes cables) P25809-001 Display assembly subcomponents To identify the display assembly subcomponents, use this illustration and table.

  • Page 28: Miscellaneous Parts

    Table 3-2 Display component descriptions and part numbers Item Component Spare part number Display panel (includes cable) Nontouch P16069-001 Touch P16068-001 Camera module (includes cable) Includes microphone P25817-001 Does not include microphone P25818-001 Hinges (includes left and right display hinges) P25820-001 Display cable (available in the Cable Kit) P25824-001...
  • Page 29 Voyager 60UC UC USB-C Headset (with touch screen) N73088-001 HP Thunderbolt 120 W Dock (with cable) L15809-001 HP Thunderbolt 120 W G4 Dock (with cable) M97105-001 Thunderbolt 4 120 W cable, 0.8 m (2.8 ft) M88058-001 HP USB-C Dock (with cable)
  • Page 30 Table 3-3 Miscellaneous part descriptions and part numbers (continued) Component Spare part number For use in Israel L22323-001 For use in Japan L22330-001 For use in North America L22319-001 For use in the People's Republic of China L21930-001 For use in South Africa L22325-001 For use in South Korea L22328-001...
  • Page 31 Table 3-3 Miscellaneous part descriptions and part numbers (continued) Component Spare part number For use in Italy L19364-002 For use in Israel L19362-002 For use in Japan L19365-002 For use in North America L19367-002 For use in the People's Republic of China L19368-002 For use in South Africa L19369-002...

  • Page 32: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Use this information to properly prepare to disassemble and reassemble the computer. Tools required You need the following tools to complete the removal and replacement procedures: ● Tweezers ● Nonconductive, nonmarking pry tool ● Magnetic Phillips P1 screwdriver Service considerations The following sections include some of the considerations that you must keep in mind during...

  • Page 33: Electrostatic Discharge Information

    ● Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid touching the connector. ● Before removing an optical drive, be sure that a disc is not in the drive, and be sure that the optical drive tray is closed.

  • Page 34: Preventing Electrostatic Damage To Equipment

    Table 4-1 Static electricity occurrence based on activity and humidity Event 55% relative 40% relative 10% relative humidity humidity humidity Walking across carpet 7,500 V 15,000 V 35,000 V Walking across vinyl floor 3,000 V 5,000 V 12,000 V Motions of bench worker 400 V 800 V 6,000 V...

  • Page 35: Grounding The Work Area

    Use conductive field service tools, such as cutters, screwdrivers, and vacuums. ● Avoid contact with pins, leads, or circuitry. Recommended materials and equipment HP recommends certain materials and equipment to prevent static electricity: ● Antistatic tape ● Antistatic smocks, aprons, or sleeve protectors ●...

  • Page 36: Cleaning Your Computer

    Enabling HP Easy Clean (select products only) HP Easy Clean helps you to avoid accidental input while you clean the computer surfaces. This software disables devices such as the keyboard, touch screen, and touchpad for a preset amount of time so that you can clean all computer surfaces.

  • Page 37: Cleaning Your Computer With A Disinfectant

    Keep liquids away from the product. Avoid getting moisture in any openings. If liquid makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directly on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing hydrogen peroxide or bleach that might damage the finish.

  • Page 38: Caring For Wood Veneer (Select Products Only)

    When grounding is not possible, use an ionizer to dissipate electric charges. Accessing support information To find the HP support that you need, use this information. Chapter 4 Removal and replacement procedures preliminary requirements...
  • Page 39 Search collect Chrome device logs. Technical bulletins To locate technical bulletins: Go to www.hp.com. Place the cursor over Problem solving to display more options. Select Support & Troubleshooting. Type the serial number, product number, or product name to go to the product support page.
  • Page 40 Path to access information Component and diagnosis information, To locate diagnosis information and actions: failure detection, and required action Go to http://www.hp.com/go/techcenter/pcdiags. Select Get Support. Near the bottom of the window, select Notebook PCs, and then select your location. Chapter 4 Removal and replacement procedures preliminary requirements...

  • Page 41: Removal And Replacement Procedures For Customer Self-Repair Parts

    NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to https://partsurfer.hp.com/, select your country or region, and then follow the on-screen instructions. Make special note of each screw size and location during removal and replacement.

  • Page 42: Removing And Reinstalling The Same Battery

    WARNING! To reduce potential safety issues, use only the user-replaceable battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. IMPORTANT: Removing a battery that is the sole power source for the computer can cause loss of information.

  • Page 43: Installing A New Battery

    This procedure requires removing the battery or disconnecting the battery cable. Use care to avoid bending, twisting, or puncturing the battery regardless of its condition. Failure to follow this replacement guide or to use HP recommended tools might damage the system and/or cause a safety hazard.
  • Page 44 Should a part become stuck or difficult to remove when opening a unit where a swollen battery is suspected, or if the battery becomes stuck in the unit, stop, and contact HP Support for assistance. Do not try to remove a battery by force.
  • Page 45 Remove the paper backing layer from the adhesive on the tray. Turn the tray (1) over so that the adhesive is facing down. Place the tray (2) centered on the battery. Press down on the indentations on the tray (3) to adhere it to the battery. Remove the Phillips screws (1) that secure the battery to the computer.
  • Page 46 Rotate the battery up and over into the cavity of the containment tray. NOTE: Please recycle responsibly. For more information about recycling programs, see the HP website at http://www.hp.com/recycle. Install the battery using the revive kit: Chapter 5 Removal and replacement procedures for Customer Self-Repair parts...
  • Page 47 When installing a new battery, be sure to install the two included metal plates onto the battery as shown in the following illustration. Open the containment tray that includes the new battery. Turn the tray (1) over so the battery is facing downward, and then insert the battery (2) into the computer.
  • Page 48 Lift the containment tray (2) off the battery, Connect the battery cable to the system board. Connector location might vary. NOTE: When replacing the battery, be sure to completely reassemble the computer and plug in the AC adapter before turning the computer on. Chapter 5 Removal and replacement procedures for Customer Self-Repair parts...

  • Page 49: Removal And Replacement Procedures For Authorized Service Provider Parts

    NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to https://partsurfer.hp.com/, select your country or region, and then follow the on-screen instructions. Make special note of each screw size and location during removal and replacement.

  • Page 50: Solid-State Drive

    Remove the bottom cover: Position the computer upside down with the front toward you. Loosen the four captive Torx screws. Lift the top of the bottom cover (1) between the hinges, and then insert to tool (2) into the seam and release the bottom cover from the computer.
  • Page 51 Table 6-2 SSD descriptions and part numbers Description Spare part number 2 TB N77396-005 1 TB N77395-005 512 GB N77393-005 256 GB N45477-005 SSD bottom shield with thermal pad P25813-001 Before removing the SSD, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 33).

  • Page 52: Speakers

    When installing an SSD, be sure a thermal pad is installed on the bottom of the SSD cover. To install an SSD, reverse the removal procedures. NOTE: SSDs are designed with a notch to prevent incorrect insertion. Speakers To remove the speakers, use this procedure and illustration. Table 6-3 Speakers description and part number Description...

  • Page 53: Heat Sink/Fan Assembly

    Remove the left speaker (5). To remove the bottom speakers: Disconnect both speaker cables (1) from the system board. Remove the both speaker cables from the clips (2). Remove the two Phillips M1.6 × 2.5 screws (3) from each speaker. Remove the speakers (4).
  • Page 54 Table 6-4 Heat sink/fan assembly description and part number Description Spare part number Heat sink/fan assembly P25810-001 Before removing the heat sink/fan assembly, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 33). Remove the bottom cover (see Bottom cover on page 41).

  • Page 55: Touchpad

    Remove the heat sink/fan assembly (4). Each time the heat sink is removed, thoroughly clean and replace the gray (1) and white (2) thermal material from the surface of the heat sink. Replacement thermal material is included with the heat sink and system board spare part kits.

  • Page 56: Usb Board

    Table 6-5 Touchpad descriptions and part numbers (continued) Description Spare part number Touchpad cable (included in the Cable Kit) P25824-001 Before removing the touchpad, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 33). Remove the bottom cover (see Bottom cover on page 41).
  • Page 57 Table 6-6 USB board descriptions and part numbers Description Spare part number High speed P25805-001 Low speed P25806-001 USB-C P25804-001 Before removing the USB board, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 33). Remove the bottom cover (see Bottom cover on page 41).

  • Page 58: Security Bracket

    Pull the board (4) into the computer to remove it. To install the USB board, reverse this procedure. Security bracket To remove the security bracket, use these procedures and illustrations. Before removing the security bracket, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 33).

  • Page 59: Audio Board

    Remove the bracket (2) from the computer. To install the security bracket, reverse this procedure. Audio board To remove the audio board, use these procedures and illustrations. Table 6-7 Audio board description and part number Description Spare part number Audio board (includes cables) P25807-001 Before removing the audio board, follow these steps: Prepare the computer for disassembly...

  • Page 60: System Board

    Disconnect the power cable (4) from the audio board. Remove the three Phillips M2.0 × 3.5 screws (1) from the bracket and board, and then remove the bracket (2). Remove the Phillips M2.0 × 2.0 screw (3) from the board. Pull the board (4) into the computer to remove it.
  • Page 61 Table 6-8 System board descriptions and part numbers Description Spare part number System board (includes processor and the Windows operating system) Intel Core Ultra 7 268V processor, 32 GB system memory (vPro) P24595-601 Intel Core Ultra 7 266V processor, 16 GB system memory (vPro) P24594-601 Intel Core Ultra 7 258V processor, 32 GB system memory (non-vPro) P16067-601...
  • Page 62 Remove three Phillips M2.0 × 2.0 screws from the system board. Chapter 6 Removal and replacement procedures for authorized service provider parts...

  • Page 63: Ir Board

    Lift the system board straight up to remove it from the computer. To install the system board, reverse this procedure. IR board To remove the IR board, use these procedures and illustrations. Table 6-9 IR board descriptions and part numbers Description Spare part number Models with a camera...

  • Page 64: Fingerprint Reader Module

    Remove the board (3) from the computer. To install the IR board, reverse this procedure. Fingerprint reader module To remove the fingerprint reader module, use these procedures and illustrations. Table 6-10 Fingerprint reader module description and part number Description Spare part number Fingerprint reader module (includes cables) P25809-001 Before removing the fingerprint reader module, follow these steps:...

  • Page 65: Display Assembly

    Peel up the protective shielding that covers the fingerprint reader module. Remove the four Phillips M1.0 × 1.4 screws (1) that secure the module to the computer. Remove the module (2). To install the fingerprint reader module, reverse this procedure. Display assembly To remove and disassemble the display assembly, use these procedures and illustrations.
  • Page 66 Before removing the display panel, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 33). Remove the bottom cover (see Bottom cover on page 41). Disconnect the battery cable from the system board (see Removing and reinstalling the same battery on page 34).
  • Page 67 Remove the camera and antenna cables (3) from the clips in the routing channel around the fan. Lift the tape (1) off the display cable connector on the system board. Release the locking bar (2) from the connector. Disconnect the display cable (3) from the connector. Remove the cable (4) from the clips in the routing channel around the fan.
  • Page 68 Remove the six Phillips M2.5 × 4.5 screws that secure the display assembly to the computer. Open the display past 90° (1), and then separate the display (2) from the computer. To remove the display panel from the display assembly: Use a thin tool (1) to release the top right of the display panel from the display rear cover.
  • Page 69 Use a thin tool (1) to release the top right of the display panel from the display rear cover. Use tweezers (2) to grasp the hole in the end of the tape on the right side of the panel. Pull the tape (3) out from behind the display panel.
  • Page 70 Rotate the top of the panel up and over and place it next to the display rear cover. Peel back (do not remove) the transparent tape (1) and conductive tape (2) from the connector on the bottom of the panel. Lift the locking bar (3), and then disconnect the cable (4) from the panel.
  • Page 71 When installing a new display panel, install tape on the left and right sides of the panel as shown by the long gray areas in the following illustration. To remove the camera module: Disconnect the cable from the ZIF connector (1) on the module. Insert a thin pry tool (2) under the module, and then pull the tool under the entire length of the module (3) to release it.
  • Page 72 Peel the protective tape off the camera board. Disconnect the cable (1) from the camera module. Disconnect the cable (2) from the ZIF connector on the camera board. Peel the camera cable (3) off the inside of the display rear cover. Chapter 6 Removal and replacement procedures for authorized service provider parts...
  • Page 73 If you replace the camera cable, be sure to remove the gasket from the old cable and install it on the new cable. The camera cable is available in the Cable Kit as spare part number P25824-001. To remove the camera board cable, peel the cable (1) off the display rear cover, and then disconnect the cable (2) from the camera board.
  • Page 74 Release the board (3) from the display rear cover. The board is secured with adhesive. The camera board is available as spare part number P25819-001. To remove the WLAN antennas and cables: Remove the antenna cables from the clips and tape (1) on the inside of the display rear cover. Peel the antennas (2) off the display rear cover.

  • Page 75: Keyboard

    Press down on the end of the hinges (2), and then remove the hinges (3) from the display back cover. The display hinges are available as spare part number P25820-001. To reassemble and replace the display assembly, reverse these procedures. Keyboard To remove the keyboard, use these procedures and illustrations.
  • Page 76 Peel the protective thermal shielding off the keyboard. Remove 25 Phillips M1.0 × 1.2 screws (1) from three keyboard brackets, and then remove the brackets. Remove five Phillips M1.0 × 1.4 screws (2) from the middle and left brackets. Remove the right (3), center (4), and left (5) brackets. Chapter 6 Removal and replacement procedures for authorized service provider parts...
  • Page 77 Remove the 27 Phillips M1.0 × 1.2 screws (1) from the keyboard, and then remove the keyboard (2) from the top cover. The top cover spare part remains after removing the keyboard. To install a keyboard, reverse this procedure. Table 6-12 Spare part country codes For use in country or region Spare part number...
  • Page 78 Table 6-12 Spare part country codes (continued) For use in country or region Spare part number Japan -291 The Netherlands -B31 Northern Africa -FP1 Norway -091 Portugal -131 Romania -271 Russia -251 Saudi Arabia -171 Slovenia -BA1 South Korea -AD1 Spain -071 Switzerland...

  • Page 79: Backing Up, Restoring, And Recovering

    Backing up, restoring, and recovering You can use Windows tools or HP software to back up your information, create a restore point, reset your computer, create recovery media, or restore your computer to its factory state. Performing these standard procedures can return your computer to a working state faster.

  • Page 80: Creating A System Restore

    Recovering using HP Recovery media You can use HP Recovery media to recover the operating system and drivers that were installed at the factory. On select products, you can create recovery media on a bootable USB flash drive using the HP Cloud Recovery Download Tool.

  • Page 81: Changing The Computer Boot Order

    Changing the computer boot order If your computer does not restart using the HP Recovery media, you can change the computer boot order, which is the order of devices listed in BIOS for startup information. You can select an optical drive or a USB flash drive, depending on the location of your HP Recovery media.

  • Page 82: Computer Setup (Bios), Tpm, And Hp Sure Start

    Use extreme care when making changes in Computer Setup. Errors can prevent the computer from operating properly. To start Computer Setup, turn on or restart the computer, and when the HP logo appears, press enter Computer Setup. Navigating and selecting in Computer Setup You can navigate and select in Computer Setup using one or more methods.

  • Page 83: Updating The Bios

    Your password settings and security settings are not changed when you restore the factory settings. Updating the BIOS Updated versions of the BIOS might be available on the HP website. Most BIOS updates on the HP SoftPaqs . website are packaged in compressed files called Some download packages contain a file named Readme.txt, which contains information regarding...

  • Page 84: Downloading A Bios Update

    After you review the prerequisites, you can check for and download BIOS updates. Perform one of these tasks: ● Select the Search icon in the taskbar, type support in the search box, and then select the HP Support Assistant app. ●...

  • Page 85: Changing The Boot Order Using The F9 Prompt

    BIOS for attacks or corruption. If the BIOS becomes corrupted or is attacked, HP Sure Start automatically restores the BIOS to its previously safe state, without user intervention. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. Advanced users can customize the default configuration.

  • Page 86: Using Hp Pc Hardware Diagnostics

    After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from HP Support Assistant: Complete one of the following tasks: ● Select the Search icon in the taskbar, type support in the search box, and then select the HP Support Assistant app. ● Select the question mark icon in the taskbar.

  • Page 87: Accessing Hp Pc Hardware Diagnostics Windows From The Start Menu (Select Products Only)

    To stop a diagnostic test, select Cancel. Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only) After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from the Start menu: Select the Start button, and then select All apps.

  • Page 88: Installing Hp Pc Hardware Diagnostics Windows

    HP UEFI support environment because only .exe files are provided. For more information, Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive on page If your PC does not start in Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware issues.

  • Page 89: Only)

    Application. Proceed with the troubleshooting tests. Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive can be useful in some situations. ● HP PC Hardware Diagnostics UEFI is not included in the preinstallation image.

  • Page 90: Downloading The Latest Hp Pc Hardware Diagnostics Uefi Version

    Find out more. Downloading Remote HP PC Hardware Diagnostics UEFI Remote HP PC Hardware Diagnostics UEFI is also available as a SoftPaq that you can download to a server. Downloading the latest Remote HP PC Hardware Diagnostics UEFI version You can download the latest Remote HP PC Hardware Diagnostics UEFI version to a USB flash drive.

  • Page 91: Customizing Remote Hp Pc Hardware Diagnostics Uefi Settings

    Set the location for downloading the diagnostic tools. This feature provides access to the tools from the HP website or from a server that has been preconfigured for use. Your computer does not require the traditional local storage, such as a hard drive or USB flash drive, to run remote diagnostics.

  • Page 92: Statement Of Memory Volatility

    No applications, features, or functionality were added to or installed on the system. Following system shutdown and removal of all power sources from an HP business computer system, personal data can remain on volatile system memory (DIMMs) for a finite period of time and also remains in nonvolatile memory.
  • Page 93 If an asset or ownership tag is set, select the Security menu and scroll down to the Utilities menu. Select System IDs, and then select Asset Tracking Number. Clear the tag, and then make the selection to return to the prior menu. If a DriveLock password is set, select the Security menu, and scroll down to Hard Drive Utilities under the Utilities menu.

  • Page 94: Nonvolatile Memory Usage

    System boot ROM (BIOS) Nonvolatile memory, 128 Mbit Download the latest BIOS (16 MB) socketed, removable for your model from the HP website and follow the instructions to flash the BIOS that are on the website RTC (CMOS) RAM Volatile memory, 256 bytes...

  • Page 95: Questions And Answers

    HP has provided options in Computer Setup BIOS to allow you to run in legacy BIOS, if required by the operating system. Examples of this requirement would be if you upgrade or downgrade the OS.

  • Page 96: Using Hp Sure Start (Select Products Only)

    Those select computer models ship with HP Sure Start configured and enabled. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. Advanced users can customize the default configuration.

  • Page 97: Specifications

    Specifications This chapter provides specifications for your computer system. Computer specifications This section provides specifications for your computer. When traveling with your computer, the computer dimensions and weights, input power ratings, and operating specifications provide helpful information. Table 11-1 Computer specifications Metric U.S.
  • Page 98 Table 11-2 Display specifications Metric U.S. Active diagonal size 35.6 cm 14.0 in Resolution 2880 × 1800 (2.8K) Surface treatment BrightView Brightness 400 nits Viewing angle UWVA Backlight OLED Display panel interface Chapter 11 Specifications...

  • Page 99: Power Cord Set Requirements

    Power cord set requirements This chapter provides power cord requirements for countries and regions. The wide-range input feature of the computer permits it to operate from any line voltage from 100 V AC to 120 V AC, or from 220 V AC to 240 V AC. The three-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
  • Page 100 Table 12-1 Power cord requirements for specific countries and regions (continued) Country/region Accredited agency Applicable note number Germany India Israel Italy Japan Netherlands KEMA New Zealand SANZ Norway NEMKO People's Republic of China Saudi Arabia SASO Singapore South Africa SABS South Korea Sweden SEMKO...
  • Page 101 For 127 V AC, the flexible cord must be Type SVT or SJT 3-conductor, 18 AWG, with plug NEMA 5-15P (15 A, 125 V AC), with UL and CSA or C-UL marks. For 240 V AC, the flexible cord must be Type H05VV-F three-conductor, 0.75 mm²...
  • Page 102 Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP website at http://www.hp.com/recycle. Chapter 13 Recycling...
  • Page 103 18 illustrated 20 illustrated 18 subcomponents 19 spare part number 20 removal 41 display back cover HP PC Hardware Diagnostics UEFI spare part number 18, 41 illustrated 20 downloading 81 buttons spare part number 20 failure ID code 80...
  • Page 104 Remote HP PC Hardware USB Type-C power connector power 12 Diagnostics UEFI settings and Thunderbolt port with Windows 13 customizing 83 HP Sleep and Charge 5, 7 Windows Copilot 13 using 82 power connector removal identifying USB Type-C 5, 7 speaker 44...
  • Page 105 18, 48 display assembly USB port, identifying 7 components 19 USB Type-C power connector and display back cover 20 Thunderbolt port with HP Sleep display panel 20 and Charge, identifying 5, 7 hinges 20 speaker 44 touchpad 47...

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