Telephone Problems - BT Quartet 3500 User Manual

Quartet 3500 01/07/03
Quartet 3500 User Guide ~ 5th Edition ~ 17th January '03 ~ 4393

Telephone problems

• You have dialling tone but the
telephone will not dial out.
• Base unit does not ring but
lights show on base unit.
• Callers are faint.
• Interference.
• Buzzing.
• Tinniness.
• No Directory name and
number stored.
• No CHARGING light on the
base unit.
If you are still experiencing difficulties please call the Helpline on
64
16:12 Page 64
Possible cause
You may be trying to use tone dialling
on a pulse dialling exchange.
You are connected to a PBX and are
not dialling the access code.
Telephone is not connected to the
telephone line.
The base ringer is set to off.
Line fault or faulty socket.
Handset and/or base telescopic
aerial not fully extended
You are moving out of range.
The base unit or the handset are
too close to electrical equipment or
metal obstructions.
You may have entered a name and
not a number.
Dirty contacts on base unit or
handset.
Base unit not connected to the
power supply.
HELPLINE
Solution
See page 62 to change to pulse
dialling.
Use the PBX access code.
See page 62 for more information
on switchboard use.
Plug the telephone into the telephone
socket.
Set the base ringer setting to a
higher volume, see page 24.
Try the telephone on another socket
or another line. If the telephone
works, contact BT on 151, or your
telephone network operator for
repairs to the line or socket.
Extend the aerials to obtain the best
signal available.
Move closer to the base unit.
Relocate the base unit or move
around with the handset until
reception improves.
You need to save both a name and
number when storing an entry in
the directory, see page 18.
Clean the contacts with a dry cloth.
Heavy soiling can be removed with
a pencil eraser.
Plug the power supply into the wall
socket and switch on, and ensure
the other end is connected into the
base unit.
0870 605 8047
.