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Troubleshooting Tips - Kenmore C978-97322 Use & Care Manual

Kenmore c978-97322 electric laundry center use & care guide
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Save time and money! Review the charts on the following pages. You may not need to call for service.
Water
Possible Causes
Too many suds
Too much detergent
W
a
e t
l r
a e
s k
Using too much detergent
Fill hoses or drain hose is improp-
erly connected
Household drain may be clogged
Constant water pressure to the fill
hoses at the water source
Water temperature
Cooler water temperatures provide
seems incorrect
improved energy efficiency
Water supply is turned off or im-
properly connected
Water valve screens are clogged
up
House water heater is not set prop-
erly
Water pumped out
Lid lifted and/or cycle was put in
before cycle is
pause for over 24 hours
complete
Water won't drain
Drain hose is kinked or improperly
connected
Washer pauses dur-
This is normal
ing spin cycle
Can hear but not
This is normal
see water at the
end of the cycle
16
1 4 1 4 1 4 1 4 1 4
BEFORE Y
BEFORE Y
OU CALL FOR SER
OU CALL FOR SER
BEFORE Y
BEFORE Y OU CALL FOR SER
BEFORE Y
OU CALL FOR SER
OU CALL FOR SER VICE...

Troubleshooting Tips

VICE...
VICE...
VICE...
VICE...
What to do
Measure your detergent carefully. Use less soap if you have soft
water, a smaller load or a lightly soiled load. Make sure you are
using HE detergent.
U
e s
e l
s s
d
t e
r e
e g
. t n
U
e s
s e l
load or a lightly soiled load. Make sure you are using HE detergent.
Make sure hose connections are tight at faucets and rubber
washers are installed. Make sure end of drain hose is correctly
inserted in and secured to drain facility.
Check household plumbing. You may need to call a plumber.
Tighten hoses at the faucets and turn the water off after each
use. Check condition of the fill hoses; they should be replaced
every 5 years.
New laundry detergents have been formulated to work with
cooler water temperatures without affecting wash performance.
Turn both hot and cold faucets fully on and make sure hoses are
connected to correct faucets.
Turn off the water source and remove the water connection hoses
from the upper back of the washer. Use a brush or toothpick to
clean the screens in the machine. Reconnect the hoses and turn
the water back on.
Make sure house water heater is delivering water at 120°F
(48°C).
Reset cycle.
Straighten drain hose and make sure washer is not sitting on it.
Top of drain outlet should be less than 8 ft (2.5 m) above floor.
The washer may pause during the spin cycle to remove soapy
water more efficiently.
The pump leaves a little water in its intake and this is diluted
with clean rinse water.
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