Troubleshooting - iHome IA63 User Manual

Symptom
iA63 does not turn on AC adaptor isn't plugged into a working wall
socket or not plugged into the power supply jack
on back of the unit
iA63 doesn't respond
iA63 requires a reset
iPhone/iPod is not docked properly
Battery Low icon always Battery is weak
flashing
Battery is not installed properly
iPhone/iPod does not iPhone/iPod is not docked properly
respond to the unit/iPod
is playing but no sound
comes out
Your iPhone/iPod software is too old
iPhone/iPod is locked up/plays but no sound
comes out
Using 1
other devices.
iA63/iPhone/iPod The iA63 is reacting to external interference
performance is erratic
No sound from iA63 Volume is set too low on iA63
iPhone/iPod didn't iPhone/iPod is not installed properly
charge up
iPhone/iPod is locked up/ frozen
iPhone/iPod battery has problem
Time sync didn't work Older iPod models such as iPod mini do not
support time sync function

Troubleshooting

Possible Problem
st nd
or 2 generation iPod, iPod Shuffle or
Plug the AC adaptor into a working wall socket and plug the connector
into the supply jack on the unit
If unit is plugged in and doesn't respond, try resetting the unit by
following these steps:
a) remove iPhone/iPod from dock
b) unplug unit from power source
c) remove back up batteries
d) wait a few minutes, then resume use
Remove your iPhone/iPod from the dock and check for obstruction on
the connectors in the dock and on your iPhone/iPod. Then reseat it in the
dock. Make sure that the stabilizer is properly positioned against the side
of the iPhone/iPod, especially when rotating the dock to the landscape
mode.
Replace with new battery
Check to make sure the polarity ( + and – ends) matches the diagram in
the battery compartment (+ side up)
Remove your iPhone/iPod from the dock and check for obstruction on
the connectors in the dock and on your iPhone/iPod. Then reseat it in the
dock.
Upgrade software on your iPhone/iPod via iTunes on your computer
Check the volume setting. Make sure your iPhone/iPod is working
properly before docking into the unit. Please refer to your iPhone/iPod
manual for details. See above for software upgrade information.
You may need to reset your iPhone/iPod. Refer to your iPhone or
iPod user guide for details on how to perform a reset.
iA63 cannot control those iPod models or other devices.
Move unit away from potential sources of external interference such as
computers, modems, wireless devices (routers) or fluorescent light.
Make sure volume is turned up
Remove your iPhone/iPod from the dock and check for obstruction on
the connectors in the dock and on your iPhone/iPod. Then reseat it in
the dock.
Please make sure your iPhone/iPod is working properly before docking
into the unit. Please refer to your iPhone/iPod manual for details.
Make sure you are using an iPhone or newer iPod such as touch, nano
or classic. If not available, set time manually (see page 6).
10
Solution