Troubleshooting; About Data Backup; Online Resources - OWC Mercury Elite Pro User Manual

2.4 TROUBLESHOOTING

Begin your troubleshooting by verifying that the power cable is connected to the OWC
Mercury Elite Pro and to a power source. If the power cable is connected to a power strip,
make sure that the power switch on the strip is turned on.
Then, simply verify that both ends of your cables are properly plugged into the computer
and the Mercury Elite Pro. If the Mercury Elite Pro is still not working properly, try connecting
to another interface such as the USB connection and see if the device works properly. You
can also connect the Mercury Elite Pro to a different computer.
If problems persist, consult our online collection of frequently asked questions
www.macsales.com/FAQ) or see section 3.7 for information on contacting OWC techni-
cal support.

2.5 ABOUT DATA BACKUP

To ensure that your files are protected and to prevent data loss, we strongly suggest that
you keep two copies of your data: one copy on your OWC Mercury Elite Pro and a second
copy on either your internal drive or another storage medium, such as an optical backup, or
on a second external storage unit. Any data loss or corruption while using the OWC Mercury
Elite Pro is the sole responsibility of the user, and under no circumstances will Other World
Computing be held liable for compensation or the recovery of any lost data.

2.6 ONLINE RESOURCES

Formatting:
For formatting information, including instructions on how to format your OWC Mercury
Elite Pro for Mac or Windows, go to:
Data Migration:
For a step-by-step walkthrough of our recommended method for migrating your data
from an old drive to a new one, go to:
FAQs:
Access our online collection of frequently asked questions for this and other products at:
http://www.macsales.com/FAQ
OWC MERCURY ELITE PRO
http://www.macsales.com/format
http://www.macsales.com/migration
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