Common Failure - ECOVACS Deebot D54 User Manual

12.Common Failure

No.
Robot keeps proceeding or moving
1
backward once power is on.
2
Robot is in trouble.
3
Robot fails to detect the stairs.
4
The capacity to clean weakens.
Problem Solution
Turn off the power.
1. Check if there is dust on up-ground height
sensor, which cause robot to make wrong
signal. Use dry cloth to clean it.
2. Buffer collision is out of control. Put your
hand at left, middle and right in turn to see
if it can rebound by itself.
Robot may fall in trouble when it is working. In
such case, it will try every possibility to get out
of trouble, but it shall stay at a certain place
when it fails and starts alarm. You should help
it and get rid of the obstacle.
The trouble may be as follows:
1. It is tangled by power cord.
2. It is tangled by hanging curtain or fringe.
3. Too many obstacles before the robot.
Robot is able to detect most of the stairs over
8 centimeters height difference. However, its
performance will weaken when it is smooth
floor with height difference or the floor with
strong reflector.
Turn off power and take out the dust box, then
follow the steps as below:
1. Check whether there is too much dust on
sponge filter so that it needs to change it.
2. Make sure there is no dust which blocks the
suction.
3. Take out main brush and clean it. Insure the
both ends of main brush is not tangled by hair
or fiber. Fix it back after it is been cleaned.
4. Examine if there is dust or debris near
driving wheels.
5. Clean dust sensor.
If the failure still there after following the steps
above, please contact our after-sales.
E n j o y S m a r t e r L i f e !
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