Brother MFC-9*970CDW Basic User's Manual page 121

Error Message
Document Jam
Drum Error
Drum Stop
Duplex Disabled
Close the Back
Cover of the
machine.
Duplex Disabled
Reload paper,
then press Start.
Fuser Error
Jam Duplex
Jam Inside
Jam MP
Jam Rear
Jam Tray 1
Jam Tray 2
Limit Exceeded
Low Temperature
Cause
The document was not inserted
or fed correctly, or the document
scanned from the ADF was too
long.
The corona wire on the drum
unit needs to be cleaned.
It is time to replace the drum
unit.
The back of the machine is not
closed completely.
Although the size of paper in the
paper tray matches the paper
size that was selected from the
control panel or printer driver,
the machine has stopped
printing when it encountered an
additional, different size of
paper in the tray.
The paper tray was pulled out
before the machine completed
printing on both sides of the
paper.
The temperature of the fuser
unit does not rise to a specified
temperature within the specified
time.
The fuser unit is too hot.
The paper is jammed
underneath Paper Tray 1 or in
the fuser unit.
The paper is jammed inside the
machine.
The paper is jammed in the MP
tray of the machine.
The paper is jammed in the back
of the machine.
The paper is jammed in the
paper tray of the machine.
The number of pages you are
allowed to print has been
exceeded. The print job will be
cancelled.
The room temperature is too low
for the machine to operate.
Action
See Document jams on page 119 or Using
the automatic document feeder (ADF)
on page 26.
Clean the corona wire on the drum unit. (See
Cleaning the corona wires on page 97.)
Replace the drum unit. (See Replacing the
drum unit on page 73.)
Close the back cover of the machine.
Make sure the paper tray contains only the
size of paper you select in either the control
panel or printer driver, then press Mono Start
or Colour Start.
Re-install the paper tray and press
Mono Start or Colour Start.
Turn the power switch off, wait a few seconds,
and then turn it on again. Leave the machine
for 15 minutes with the power on.
(See Paper is jammed underneath paper tray
1 on page 129.)
(See Paper is jammed inside the machine
on page 125.)
(See Paper is jammed in the MP tray
on page 121.)
(See Paper is jammed at the back of the
machine on page 123.)
(See Paper is jammed in paper tray 1 or tray 2
on page 122.)
Contact your administrator to check your
Secure Function Lock Settings.
Increase the room temperature to allow the
machine to operate.
Troubleshooting
B
113