Chapter 3
Placing a Call and Other Basic Phone Tasks
Answering a Call
Ending a Call
Muting a Call
Putting a Call on Hold
Note
78-10182-07
To answer an incoming call:
Lift the handset.
•
If you are using a headset, press the Headset button, then press the line button
•
of the incoming call.
To use the speakerphone, press the Answer soft key or the Speaker button.
•
To end a call:
Hang up the handset.
•
•
If you are using a headset, press the Headset button or the EndCall soft key.
If you are using the speakerphone, press the Speaker button or the EndCall
•
soft key.
You can mute the handset, headset, or speakerphone during a call. The mute
feature temporarily disables your phone's microphone. Mute prevents the party or
parties on the other end of the line from hearing you, but does not interfere with
your ability to hear them.
To mute a call, press the Mute button. To disengage mute, press Mute again.
When you put a call on hold, the call remains active even though you and the other
party cannot hear one another. You can answer other calls while a call is on hold.
Engaging the Hold feature generates music or a beeping tone. For this reason,
avoid putting a conference call on hold.
Cisco IP Phone 7960 and 7940 Series User Guide
Making Telephone Calls
3-3