Contacting Technical Support; Online Publication Library - GE KTD-405 User Manual

Contacting technical support

For assistance installing, operating, maintaining, and troubleshooting this product, refer to this document and
any other documentation provided. If you still have questions, you may contact technical support and sales
24 hours a day, 7 days a week.
For sales and technical support assistance, we provide customers with several options (see Table 8). Our
support phone number is available Monday through Friday (excluding holidays) between the hours of 6 a.m.
and 5 p.m. Pacific Time.
Table 8. Sales and support contact information
Sales
Phone:
800-469-1676
541-754-9133
E-mail
cvovideosales@ge.com
Fax
541-754-7162
Note: Be ready at the equipment before calling for technical support.

Online publication library

Another great resource for assistance with your GE Security products is our online publication library,
available to all of our customers on our website. To access our publication library, go to our website at the
following location:
http://www.gesecurity.com
In the Tools area at the top, click the
register and log on, you may search through our online library for the documentation you need.
1. Many GE Security documents are provided as PDFs (portable document format). To read these documents, you will need
Adobe Acrobat Reader, which can be downloaded free from Adobe's website at www.adobe.com.
Technical support
800-469-1676 (Monday through Friday, 6 a.m. to 5 p.m. Pacific Time)
541-740-3589 (all other times)
generaltech@ge.com
541-752-9096 (available 24 hours a day)
Publication Library link then select
Troubleshooting, maintenance, support
Video Surveillance. After you
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