Engine Troubleshooting Charts; Engine Troubleshooting Symptoms And Suggested Actions - IBM TotalStorage 201 User Reference Manual

Engine troubleshooting charts

You can use Table 5 to find solutions to problems that have the described
symptoms.
If you cannot find the problem in the table, go to "Starting the diagnostic programs"
running the tests does not reveal the problem, call for service.
The symptom appears in the left column of the table. Instructions and probable
solutions to the problem are in the right column. If you have just added new
software or a new option and your appliance is not working, do the following before
using the troubleshooting charts:
v Remove the software or device that you just added.
v Run the diagnostic tests to determine if your appliance is running correctly.
v Reinstall the new software or new device.
Table 5. Engine troubleshooting symptoms and suggested actions
Device/Problem
CD-ROM drive
Diskette drive
Expansion enclosure
problems
General problems
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NAS 200 User's Reference
on page 98 to test the appliance. If you have run the diagnostic test programs or if
Symptom Suggested action
CD-ROM drive is not Verify that:
recognized.
1. The primary IDE channel is enabled in the
2. All cables and jumpers are installed correctly.
3. The correct device driver is installed for the CD-ROM drive.
If the problem remains, call for service.
Diskette drive in-use If there is a diskette in the drive, verify that:
light stays on, or the 1. The diskette drive is enabled in the Configuration/Setup Utility
system bypasses the
diskette drive. 2. The diskette is good and not damaged. (Try another diskette if
3. The diskette contains the necessary files to start the
4. Your software program is OK.
If the diskette drive in-use light stays on, or the system continues
to bypass the diskette drive, call for service.
SCSI expansion Verify that:
enclosure used to work, 1. The cables for all external SCSI options are connected
but does not work now.
2. The last option in each SCSI chain, or the end of the SCSI
3. Any external SCSI option is turned on. You must turn on an
For more information, see your SCSI and expansion enclosure
documentation.
Problems such as Call for service.
broken cover locks or
indicator lights not
working.
Configuration/Setup Utility program.
program.
you have one.)
appliance.
correctly.
cable, is terminated correctly.
external SCSI option before turning on the appliance.