IBM TotalStorage 201 User Reference Manual
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IBM TotalStorage 201 User Reference Manual

IBM TotalStorage 201 User Reference Manual

Network attached storage 200
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IBM TotalStorage
Network Attached Storage 200
Models 201 and 226
User's Reference
Release 2
GA27-4263-01

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Summary of Contents for IBM TotalStorage 201

  • Page 1 ® IBM TotalStorage Network Attached Storage 200 Models 201 and 226 User’s Reference Release 2 GA27-4263-01...
  • Page 2 81. First Edition (November 2001) This edition applies to Release 2 of the IBM 5194 TotalStorage Network Attached Storage 200 (Models 201 and 226) (product numbers 5194–201 and 5194–226) and to all subsequent releases and modifications until otherwise indicated in new editions.

  • Page 3: Table Of Contents

    Connecting to the desktop through Terminal Services ..8 IBM NAS Administration console ....9 Determining who is using the network-attached storage .
  • Page 4 Getting customer support and service ....84 Getting help online: www.ibm.com/storage/support/nas ..84 Getting help by telephone ....85 Appendix C.
  • Page 5 Diagnostic error message tables ....100 IBM Glossary of Storage Networking Terms... . . 107 Index .
  • Page 6 NAS 200 User’s Reference...

  • Page 7: Figures

    Battery removal ....... 60 Battery replacement......61 © Copyright IBM Corp. 2001...
  • Page 8 viii NAS 200 User’s Reference...

  • Page 9: Tables

    13. Supplementary CD directories ......79 14. IBM Web sites for help, services, and information ....83 15.
  • Page 10 NAS 200 User’s Reference...

  • Page 11: About This Book

    About this book This book provides information necessary to configure and administer the software for the IBM 5194 TotalStorage Network Attached Storage 200 (Models 201 and 226). Hereafter, this product is referred to as the NAS 200, unless otherwise noted.

  • Page 12: Related Publications

    Related publications The following publications contain additional information about the NAS 200: v IBM 5194 TotalStorage Network Attached Storage 200 (Models 201 and 226) Hardware Installation Guide GA27–4262 v IBM 5194 TotalStorage Network Attached Storage 200 (Models 201 and 226) Service Guide GA27–0400...

  • Page 13: Chapter 1. Introduction

    Configurable with three to six 36.4 HDD or three to six 72.8 GB HDD (218.4 GB up to 436.8 GB) v Expandable up to 3.49 TB using up to three IBM 5194 NAS Storage Unit Model The preloaded software is based on the Windows Powered OS operating system,...

  • Page 14: Roadmap For Setting Up And Configuring The Nas 200

    Network File System (NFS) protocol IBM Director Agent and Universal Manageability Server Extensions Provides system management support based on industry standards (in conjunction with the IBM Director console application as well as other management software) IBM Advanced Appliance Configuration Utility agent...
  • Page 15 Windows 2000 for NAS, a Web-based GUI for those not familiar with the Windows desktop v IBM Advanced Appliance Configuration Utility (IAACU) for setup and configuring multiple devices or other appliances on a single network Having determined how you will manage the NAS 200, you can begin setup and configuration of the device.
  • Page 16 NAS 200 User’s Reference...

  • Page 17: Chapter 2. Configuration And Administration Tools

    Terminal Services Client (page 6 and page 8) v IBM Advanced Appliance Configuration Utility (IAACU, page 7 and page 9) v Universal Manageability Services (page 7 and page 15) v Windows 2000 for Network Attached Storage (page 7 and page 17) This chapter describes these tools in general and then in detail.

  • Page 18: Summary Of Configuration And Administration Tools For The Nas

    (tower) configuration to a departmental (rack) configuration. Configures the ISMP that is integrated on the planar. To create this diskette, run C:\IBM\ASMP\UPDATES\32P0303.EXE on the NAS 200 operating system volume. Configures the optional RSA. To create this diskette, run C:\IBM\ASMP\UPDATES\33P2474.EXE on the NAS 200 operating system...
  • Page 19 Start Universal Manageability Services on the appliance, enabling you to do more advanced systems-management tasks See “IBM Advanced Appliance Configuration Utility” on page 9 for more information. Universal Manageability Services Universal Manageability Services (UM Services) provides point-to-point remote management of client systems through a Web browser window.

  • Page 20: Terminal Services And The Ibm Nas Administration Console

    Once you have logged into Terminal Services, you can perform administrative tasks on the NAS 200, as if your keyboard, mouse, and monitor were directly attached to it. The NAS 200 desktop contains a shortcut, titled IBM NAS Admin, to a special console, the IBM NAS Administration console.

  • Page 21: Ibm Nas Administration Console

    IBM NAS Administration console The IBM NAS Administration console contains all of the standard functions that are contained in the standard Computer Management console available on any Windows 2000 desktop, plus the following functions specific to the NAS 200, as described in “Chapter 6.

  • Page 22: Iaacu Agent

    IP subnetwork. The IAACU Console enables you to: v Automatically discover NAS 200 appliances, as well as other IBM appliances, that run the IAACU agent and are attached to the same physical subnet as the IAACU Console.
  • Page 23 Help: Use the Help menu to display product information. Discovering NAS 200 Appliances Any NAS 200 appliance, or other IBM appliance, that is running and is connected to the same subnet as the system running the IAACU Console is automatically discovered when you start the IAACU Console.
  • Page 24 Appliances that are running the IAACU agent, but that have a network configuration that was not set by the IAACU agent or console, will appear in the Orphaned Externally Configured Appliances group. If an appliance is contained in the Orphaned Externally Configured Appliances group, you can use the Adopt By First Matching Family function to add it to a previously defined Family.
  • Page 25 Family. You can select one of the following values: v IBM TotalStorage NAS Appliances v IBM xSeries 130 and 135 You should select IBM TotalStorage NAS Appliances for a family that is to include your NAS 200. 3. Specify a Family name.
  • Page 26 Max IP Address Subnet Mask Default Gateway v To use a DHCP server to assign network resources, check the Use DHCP checkbox. This will allow a DHCP server on your network to assign an IP address and subnet mask and to specify the default gateway address and address of the DNS server that will be used by appliances that are members of this Family.

  • Page 27: Universal Manageability Services

    This “point-to-point” systems-management approach, in which you use a Web browser to connect directly to a remote client system, enhances support and enables you to effectively maintain IBM systems without requiring the installation of additional systems-management software on your administrator console.

  • Page 28: Starting Um Services

    3. If you install UM Services before you install Microsoft Management Console (MMC) 1.1 (or a later version), you will not have an icon for Microsoft Management Console in the IBM Universal Manageability Services section of your Start menu. Starting UM Services...

  • Page 29: Windows 2000 For Network Attached Storage

    Terminal Services in the Appliances tab of the UM Services browser, and then follow the instructions for connecting to the NAS 200 using Terminal Services described in “Terminal Services and the IBM NAS Administration Console” on page 8. Launching UM Services from the configuration utility You can use the IAACU to launch UM Services on your NAS 200 appliance.

  • Page 30: Telnet Server Support

    While you can perform most administrative tasks using Windows 2000 for NAS, there are some advanced tasks for which you must use Terminal Services Client. See “Terminal Services and the IBM NAS Administration Console” on page 8 for more information.

  • Page 31: Chapter 3. Getting Started

    Installing the IBM Advanced Appliance Configuration Utility These instructions assume that you have installed and powered on the appliance according to the installation guide procedures. You are now ready to install the IBM Advanced Appliance Configuration Console application from the Supplementary CD.

  • Page 32: Accessing Universal Management Services

    (“headless” mode), there are one of two methods that you can use: v Terminal Services, which provides full administrative function. (See “Terminal Services and the IBM NAS Administration Console” on page 8.) v Windows 2000 for Network Attached Storage, which provides a subset of the full administrative function in Terminal Services.

  • Page 33: Maintenance (Date And Time)

    v “Network Setup” Although you can modify multiple appliance and network attributes in each task group, the information given here is the minimum you need to know to administer the appliance and network. You can find more information on administration elsewhere in this book and in the online help.
  • Page 34 v French v German v Japanese v Spanish Using Windows 2000 for NAS, open the Maintenance task group, select Language, pick one of the four languages noted above, and then restart the machine. Using the desktop, select: Start → Settings → Control Panel → Regional Settings. NAS 200 User’s Reference...

  • Page 35: Chapter 4. Storage Configuration

    ServeRAID-4x Ultra160 SCSI Controller publication. Functionality not needed and not supported in the NAS 200 Because the ServeRAID hardware and software is used in several IBM products, note that the ServeRAID-4x Ultra160 SCSI Controller publication refers to the following items that are not applicable and not supported on the NAS 200: ©...

  • Page 36: Solving Serveraid Problems

    IBM 5194 TotalStorage NAS 200 Storage Unit enclosures. To start ServeRAID Manager, click the IBM NAS Admin icon, and then open the Storage folder and double-click ServeRAID Manager. For details on how to use the ServeRAID Manager, see the following sections in Chapter 4, “Understanding RAID technology”...

  • Page 37: Format The Logical Drives

    Follow this procedure to format logical drives: 1. Open IBM NAS Admin and select Disk Management (Local), in the Storage folder. 2. You will see a Write Signature and Upgrade Disk Wizard pop up on the screen.
  • Page 38 NAS 200 User’s Reference...

  • Page 39: Chapter 5. Completing Setup

    3. Fill in group name and description (optional). 4. Click Members. 5. For each user you wish to add to the group, select the user name from the list of users, and then click Add. © Copyright IBM Corp. 2001...

  • Page 40: Giving Storage Access To Windows Domain Users And Groups

    NAS 200 and access its storage via NFS. You administer NFS file shares and other attributes with standard Windows administration tools, including those provided as part of the IBM NAS desktop, and the Microsoft Windows 2000 for NAS user interface. Additional configuration of the User Name Mapping component of Services for UNIX, which maps the UNIX user name space to the Windows user name space, is required to support NFS security.

  • Page 41: Using A Local Unix Name Space

    Server for PCNFS page if you add more users and groups to your UNIX environment and NAS 200 or Windows domain at a later time. 1. Open the IBM NAS Administration console by double-clicking the IBM NAS Admin icon on the NAS desktop.
  • Page 42 15. In the Group file path and name field, enter c:\winnt\system32\drivers\etc\group, then click Apply. 16. Click Maps. On the Maps page, you can configure simple maps or advanced maps. Configure simple maps if the Windows user name and UNIX user name is the same for each UNIX user to be mapped, and the Windows group name and UNIX group name is the same for each UNIX group to be mapped.

  • Page 43: Using The Unix Name Space On An Nis Domain

    Windows-based (implemented as a Windows domain controller running Microsoft’s Server for NIS). 1. Open the IBM NAS Administration console by double-clicking the IBM NAS Admin icon on the NAS desktop. 2. In the left pane, click the plus sign (+) next to File Systems, then click the plus sign next to Services for UNIX.

  • Page 44: Creating Shares

    6) Enter a Windows user name, or select one from the list of Windows 7) Enter a UNIX user name to be mapped to the Windows user name you 8) Click Add to add the mapping between the UNIX user name and 9) If multiple Windows user names are mapped to one UNIX user name, b.
  • Page 45 v Windows clients and servers, then click CIFS Sharing and specify access permissions as desired. (Note that by default, every user has full access to all files and directories under the shared folder.) v UNIX clients and servers, then click NFS Sharing and specify access permissions as desired.
  • Page 46 NAS 200 User’s Reference...

  • Page 47: Chapter 6. Additional Administrative Functions

    All of the options on each tab are described in detail in the online help. To access the online help, click on the IBM NAS Admin icon, then expand the Backup and Restore directory, then select IBM NAS Backup Assistant Help and log in.

  • Page 48: Persistent Images

    2. 2. Click on the Restore using NT Backup link in the Backup and Restore section of the IBM NAS Admin console to open the backup GUI. 3. Click Restore Wizard, then click Next. 4. You are asked what you want to restore. Select the appropriate media that you are restoring from.

  • Page 49: Global Settings

    PSM tasks in the Disks/Persistent Storage Manager task group within the Windows 2000 for Network Attached Storage user interface, in one of two ways: v By going to the IBM NAS Admin console on the appliance desktop (via Terminal Services or directly-attached keyboard, monitor, and mouse) and selecting...

  • Page 50: Persistent Images

    Persistent Images This panel lists all of the persistent images that exist on all volumes. On this panel you can: v Create a new persistent image immediately (without scheduling it via the Schedules panel). v Delete an existing persistent image. v Modify properties of an existing persistent image, including read-only or read-write, and retention value.

  • Page 51: Schedules

    Schedules Use this panel to schedule persistent images to be taken at specific times (this is independent of the scheduled backup function via NAS Backup Assistant described earlier). Each PSM schedule entry defines a set of persistent images to be taken starting at a specified time and at a specified interval, with each image having the set of properties defined in the entry.
  • Page 52 the Recovery Enablement Diskette and Recovery CD Set” on page 77 to restore the NAS 200 to its original (factory) configuration. Backing up the system drive On the Disaster Recovery panel you will find status information for backup operations, both scheduled and immediate, as well as buttons for starting and stopping a backup operation, for configuring backup, and for creating a recovery diskette.
  • Page 53 then you must configure the recovery diskette so that it will use a static IP address and subnet mask when accessing the network. On the recovery diskette, edit the file a:\net_sets.bat. Near the top of this file are two lines that begin with rem (comment lines) that, when you uncomment them, set the IPAddress and SubnetMask environment variables.

  • Page 54: Granting User Access To Persistent Image Files

    2. Insert the recovery diskette in the diskette drive of the NAS 200, and restart the NAS 200. 3. The recovery process begins. The recovery diskette software will locate the first backup image it can find, based on the backup locations specified on the Disaster Recovery Settings panel in Microsoft Windows 2000 for NAS when the diskette was created.

  • Page 55: Psm Notes

    PSM Volumes panel for the drive; the default value is 80 percent), PSM generates a warning message to the system event log (viewable via the Windows 2000 Event Viewer in the IBM NAS Admin console), and to the alert log in the Microsoft Windows 2000 for Network Attached Storage user interface.

  • Page 56: Ethernet Adapter Teaming

    v Once the cache file usage exceeds the automatic deletion threshold (also configured in the PSM Volumes panel for the drive; the default value is 90 percent), PSM automatically selects a persistent image on the volume and deletes it to reduce the cache file usage. It selects the persistent image with the lowest retention value (as described above in the Persistent Images panel section).

  • Page 57: Alacritech Ethernet Adapter Teaming

    Terminal Services on another workstation. (For instructions on how to invoke Terminal Services, see “Terminal Services and the IBM NAS Administration Console” in Chapter 3 of the User’s Reference. 3. From the NAS 200 desktop, go to the Start menu, then select Settings, then select Control Panel.
  • Page 58 Fast Etherchannel (FEC) is a proprietary technology developed by Cisco. With FEC, you can create a team of two to four ports on the Quad-port 10/100 Ethernet PCI Adapter in to increase transmission and reception throughput. This feature may also be referred to as load balancing, port aggregation, or trunking.

  • Page 59: Chapter 7. Troubleshooting

    “Appendix B. Getting help, service, and information” on page 83 for more information. Engine troubleshooting and diagnostics This section gives troubleshooting information for the IBM 5187 Network Attached Storage Model 6RZ (engine). Engine diagnostic tools overview The following tools are available to help you identify and resolve hardware-related...

  • Page 60: Identifying Problems Using Leds

    Identifying problems using LEDs The LEDs are part of the light-path diagnostics built into the NAS 200 engine. The LEDs help you identify the type of system error that occurred. See the following sections for more information. Power-supply LEDs The AC and DC power LEDs on the power supply provide status information about the power supply.

  • Page 61: Power-Supply Leds

    Table 3. Power-supply LEDS AC Good DC Good Description No power to system or AC problem. Standby mode or DC problem. Power is OK. FRU/action 1. Check AC power to system. 2. Power supply 1. Check system board cable connectors J32, J33, and J35. Move jumper on J32’s extension cable to pins 2-3 to bypass power control.

  • Page 62: Diagnostics Panel Leds

    Light-path diagnostics You can use the light-path diagnostics built into the NAS 200 engine to identify the type of system error that occurred. Any LEDs that are illuminated remain illuminated during a shutdown as long as the AC power source is good and the power supplies can supply +5V DC current to the NAS 200 engine.

  • Page 63: Descriptions Of Light-Path Diagnostics Leds

    Table 4. Descriptions of light-path diagnostics LEDs Meaning Power supply 1 failure Power supply 2 failure Power supply 3 failure Non-redundant power OVER The system has exceeded the power capabilities of the installed power supplies Non-maskable-interrupt occurred TEMP System temperature exceeded maximum rating A fan failed or is operating slowly Memory failure.

  • Page 64: Engine Troubleshooting Charts

    Engine troubleshooting charts You can use Table 5 to find solutions to problems that have the described symptoms. If you cannot find the problem in the table, go to “Starting the diagnostic programs” on page 98 to test the appliance. If you have run the diagnostic test programs or if running the tests does not reveal the problem, call for service.
  • Page 65 Table 5. Engine troubleshooting symptoms and suggested actions (continued) Device/Problem Symptom Intermittent problems A problem occurs only occasionally and is difficult to detect. Keyboard, mouse, or All or some keys on the pointing-device keyboard do not work. problems (if attached). The mouse or pointing device does not work.
  • Page 66 NAS 200 User’s Reference Suggested action Some IBM monitors have their own self-tests. If you suspect a problem with your monitor, refer to the information that comes with the monitor for adjusting and testing instructions. If you still cannot find the problem, call for service.
  • Page 67 Table 5. Engine troubleshooting symptoms and suggested actions (continued) Device/Problem Symptom Option problems An IBM option that was just installed does not work. An IBM option that used to work does not work now. Power problems The appliance does not power on.
  • Page 68 Table 5. Engine troubleshooting symptoms and suggested actions (continued) Device/Problem Symptom A serial device does not work. Service processor Netfinity Service problems Processor Manager reports a general monitor failure Software problem Suspected software problem. Universal Serial Bus A USB device does not (USB) port problems work.

  • Page 69: Power Problems

    Power problems Power problems can be difficult to troubleshoot. For example, a short circuit can exist anywhere on any of the power distribution busses. Usually a short circuit causes the power subsystem to shut down because of an overcurrent condition. Table 6 lists the power error messages that you might encounter.

  • Page 70: Recovering Bios

    Download a BIOS flash diskette from the Web site at v Contact your IBM service representative. The flash memory contains a protected area that cannot be overwritten. The recovery boot block is a section of code in this protected area that enables the NAS 200 to start up and to read a flash diskette.

  • Page 71: Replacing The Battery

    Figure 2. Boot block jumper location Replacing the battery IBM has designed this product with your safety in mind. The lithium battery must be handled correctly to avoid possible danger. If you replace the battery, you must adhere to the following instructions.

  • Page 72: Battery Removal

    CAUTION: When replacing the lithium battery, use only IBM Part Number 10L6432 or an equivalent type battery recommended by the manufacturer. If your system has a module containing a lithium battery, replace it only with the same module type made by the same manufacturer.

  • Page 73: Battery Replacement

    Figure 4. Battery replacement 5. Reinstall the appliance cover and connect the cables. Note: Wait approximately 20 seconds after you plug the power cord of your appliance into an electrical outlet for the Power Control button to become active. 6. Turn the appliance on. 7.

  • Page 74: Adapter Troubleshooting And Diagnostics

    IBM Gigabit Ethernet SX adapter v Intel PRO 1000 XT Server Adapter v Alacritech Quad-Port Ethernet Adapter v IBM ServeRAID-4Lx and 4H SCSI Controller v Integrated System Management Processor (ISMP) v Remote Supervisor Adapter (RSA) v IBM Fast/Wide Ultra SCSI Adapter...

  • Page 75: Integrated Ethernet Adapter Troubleshooting Chart

    Integrated Ethernet adapter troubleshooting chart Use Table 7 to find solutions to 10/100 Mbps integrated Ethernet adapter problems that have definite symptoms. Table 7. Integrated Ethernet adapter troubleshooting chart Ethernet adapter problem Suggested Action Ethernet Link Status light is Check the following: v Ensure that the hub is powered on.
  • Page 76 Troubleshooting the 10/100 PCI Ethernet adapter You can use Table 8 to find solutions to 10/100 Mbps Ethernet adapter problems that have definite symptoms. See “Testing the Ethernet adapters with Intel PROSet II” on page 65 for information on testing the adapter. Table 8.
  • Page 77 Ethernet PCI cards. To access the PROSet II utility, go into Terminal Services. For instructions on how to invoke Terminal Services, see “Terminal Services and the IBM NAS Administration Console” on page 8. Within Terminal Services do the following steps: 1.

  • Page 78: Gigabit Ethernet Sx Adapter

    For additional information about Intel PROSet, please refer to the online help that accompanies the utility. Gigabit Ethernet SX adapter Use Table 9 to find solutions to Gigabit Ethernet adapter problems that have definite symptoms. See “Testing the Ethernet adapters with Intel PROSet II” on page 65 for information on testing the adapter.

  • Page 79: Troubleshooting The Intel Pro 1000 Xt Server Adapter

    Table 9. Gigabit Ethernet SX adapter troubleshooting chart (continued) Gigabit adapter problem Suggested Action LINK LED is not On Check the following: 1. Ensure that you have loaded the adapter driver 2. Check all connections at the adapter and the buffered repeater or switch 3.
  • Page 80 Table 10. Intel PRO 1000 XT Server adapter troubleshooting chart (continued) Adapter problem Suggested Action Adapter unable to connect to Note: This is applicable only to copper-based connections. v Check the cable type. switch at 1000 Mbps, instead v Try another cable. connects at 100 Mbps v Make sure the link partner is set to Auto-negotiate or manually set to 1000 Full v Verify that the switch is IEEE 802.3ab-compliant and the latest IOS is installed.

  • Page 81: Troubleshooting The Alacritech Quad-Port 10/100 Ethernet Adapter

    Table 10. Intel PRO 1000 XT Server adapter troubleshooting chart (continued) Adapter problem Suggested Action For Windows 2000 or XP: If the computer hangs (blue screen) after configuring network adapters with Unable to remove PROSet in PROSet, try the following: v Start Windows in Safe mode SAFE mode v Go to the Device Manger, and disable the network adapters and teams.

  • Page 82: Troubleshooting The Serveraid-4Lx And 4H

    Table 11. Alacritech Quad-Port 10/100 Ethernet adapter LED definitions Testing the Quad-Port 10/100 Ethernet adapter The event log tells you when you should run diagnostics. You can view the event log from the Event Viewer located in the Administrative Tools folder on the Start Menu, located under Programs.
  • Page 83 If there is a POST Error message, the BIOS screen resembles the sample shown below. Refer to “POST (ISPR) error procedures” and correct the problem. Note that your version may be different from the one shown. The characters XXXX indicate the POST (ISPR) error.
  • Page 84 procedures to help you solve ServeRAID problems when servicing the computer. A complete list of error codes is in Table 12 on page 73. EF 10 Default ISPR. No ISPR error present. 9ZXX thru BZXX SCSI bus error caused either by cables, termination, defective drives, and so on.

  • Page 85: Serveraid-4X Problems And Actions

    FFFF or other code not listed Testing the ServeRAID 4x adapter You can run all diagnostic operations for the ServeRAID adapters through the IBM ServeRAID Configuration software in the Advanced Functions option. You can run subsystem diagnostics through the system diagnostics.

  • Page 86: Troubleshooting The Integrated System Management Processor

    The IBM PC ServeRAID Adapter diagnostics test program runs independently of the operating system and is run from diskette. You can obtain a copy from the ServerGuide Diskette Factory or download it from IBM’s web site. To back up the ServeRAID configuration: 1.

  • Page 87: Troubleshooting The Remote Supervisor Adapter

    5. When you are finished viewing this information, press Esc to return to the main option menu. Remove the CD then restart the NAS 200 engine. Troubleshooting the Remote Supervisor Adapter 1. Insert the Remote Supervisor Adapter Support CD into the CD-ROM drive and restart the engine.

  • Page 88: Testing Scsi Adapters

    5. When you are finished viewing this information, press Esc to return to the main option menu. Remove the CD then restart the engine. Testing SCSI Adapters The SCSI adapters are used for tape backup operations. They may be configured during engine boot time by entering Ctrl-A when prompted.

  • Page 89: Chapter 8. Using The Recovery And Supplementary Cds

    Supplementary CD, or on the IBM website, may not be supported and could cause unpredictable results. For updated compatibility...
  • Page 90 These programs must finish running before you use any included applications (such as the IBM Advanced Appliance Configuration Utility or the Terminal Services Client) to connect to or configure your NAS 200. Do not connect to or configure the appliance for at least 15 minutes after system restart.

  • Page 91: Using The Supplementary Cd

    OS features, and so on, you should reapply Service Pack 2. Run the executable w2ksp2.exe, and follow the instructions provided. from a DOS command prompt). You should remove this Starting the NAS 200 with the IBM NAS AutoRAID diskette will remove all Chapter 8. Using the Recovery and Supplementary CDs...
  • Page 92 Table 13. Supplementary CD directories (continued) Directory Name Contents Services for UNIX SFU 2.2 installation files, zipped into a self-extracting executable, sfu22.exe. If you add features that are not preloaded, you will be prompted for these installation files. You will need to extract the installation files onto the hard disk drive of your NAS 200.

  • Page 93: Appendix A. Notices

    IBM may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you. Information concerning non-IBM products was obtained from the suppliers of those products, their published announcements or other publicly available sources.

  • Page 94: Trademarks

    Web sites. The materials at those Web sites are not part of the materials for this IBM product and use of those Web sites is at your own risk. Trademarks...

  • Page 95: Appendix B. Getting Help, Service, And Information

    Appendix B. Getting help, service, and information If you need help, service, technical assistance, or just want more information about IBM products, you will find a wide variety of sources available from IBM to assist you. IBM maintains pages on the World Wide Web where you can get information about IBM products and services and find the latest technical information.

  • Page 96: Before You Call For Service

    Installation and maintenance of network operating systems (NOS) v Installation and maintenance of application programs Refer to your IBM hardware warranty for a full explanation of IBM’s warranty terms. Before you call for service Many computer problems can be solved without outside assistance, by using the online help or by looking in the online or printed documentation that comes with your Model 200.

  • Page 97: Getting Help By Telephone

    Arranging for overnight shipment of customer-replaceable parts In addition, if you purchased a Network Attached Storage appliance, you are eligible for IBM up-and-running support for 90 days after installation. This service provides assistance for: v Setting up your appliance...
  • Page 98 NAS 200 User’s Reference...

  • Page 99: Appendix C. Engine Post Messages

    When a monitor and keyboard is attached to the appliance, one beep indicates that your appliance successfully completed POST. POST detected no configuration or functional errors. One beep also occurs after your appliance completes POST if you enter an incorrect power-on password. © Copyright IBM Corp. 2001...
  • Page 100 Two short beeps POST encountered an error. The Configuration/Setup Utility program will display additional information; follow the instructions that appear on the screen. See “POST error messages” on page 92 for descriptions of the text messages that might appear. Three short beeps A system memory error has occurred.

  • Page 101: Post Beep Codes

    POST beep codes Table 15. POST beep codes Symptom 1-1-2 (Processor register test failed) 1-1-3 (CMOS write/read test failed) 1-1-4 (BIOS EEPROM checksum failed) 1-2-1 (Programmable Interval Timer failed) 1-2-2 (DMA initialization failed) 1-2-3 (DMA page register write/read failed) 1-2-4 (RAM refresh verification failed) 1-3-1 (1st 64K RAM test failed)
  • Page 102 Table 15. POST beep codes (continued) Symptom 3-1-1 (Timer tick interrupt failed) 3-1-2 (Interval timer channel 2 failed) 3-1-3 (RAM test failed above address OFFFFH) 3-1-4 (Time-Of-Day clock failed) 3-2-1 (Serial port failed) 3-2-2 (Parallel port failed) 3-2-3 (Math coprocessor failed) 3-2-4 (Failure comparing CMOS memory size against...
  • Page 103 Table 15. POST beep codes (continued) Symptom FRU/action One Long and Two Short 1. Video adapter (if present) Beeps 2. System board Two Long and Two Short Video adapter Beeps Table 16. POST no-beep codes No Beep Symptom FRU/action No beep and the system 1.

  • Page 104: Post Error Messages

    POST error messages Table 17 provides information about the POST error messages that can appear during startup. Note that these diagnostic error messages require the attachment of a monitor, keyboard, and mouse (before you power on the system) to enable you to see them. In the following error messages, X can be any number or letter.
  • Page 105 Table 17. POST error messages (continued) Error Meaning code/Symptom Computer cover or cable cover was removed without a key being used 177, 178 Security hardware error Power-on password corrupted Drive startup-sequence information corrupted Security hardware-control logic failed VPD serial number not set Bad EEPROM CRC #2 An attempt was made to access the appliance with...
  • Page 106 Table 17. POST error messages (continued) Error Meaning code/Symptom Diskette-drive error Unlock failure Diskette-drive configuration error Coprocessor configuration error Parallel-port error 11XX System-board serial port 1 or 2 error 0001200 Machine-check architecture error 0001295 ECC circuit check 1301 C cable to front panel not found 1302 C cable from system board...
  • Page 107 Table 17. POST error messages (continued) Error Meaning code/Symptom 1600 The Service Processor is not functioning 1601 The system is able to communicate to the Service Processor, but the Service Processor failed to respond at the start of POST 1762 Hard-disk-drive configuration error 178X...
  • Page 108 Table 17. POST error messages (continued) Error Meaning code/Symptom 00019501 Processor 1 is not functioning 1. Check VRM and processor LEDs 00019502 Processor 2 is not functioning 1. Check VRM and processor LEDs 00019701 Processor 1 failed BIST 00019702 Processor 2 failed BIST 00180100 No room for PCI option ROM 1.

  • Page 109: Event/Error Logs

    Table 17. POST error messages (continued) Error Meaning code/Symptom 01298002 No update data for processor 01298101 Bad update data for processor 1 01298102 Bad update data for processor 2 I9990301 Fixed boot sector error I9990305 Fixed boot sector error, no operating system installed I9990650 AC power has been restored...

  • Page 110: Text Messages

    The following sections contain the error codes that might appear in the detailed test log and summary log when running the diagnostic programs. The error code format is as follows: fff-ttt-iii-date-cc-text message where: is the three-digit function code that indicates the function being tested when the error occurred.
  • Page 111 Notes: a. When you do not have a monitor, keyboard, and mouse attached and the NAS 200 engine passes POST, one long and three short beeps sound. b. When you have a monitor, keyboard, and mouse attached and the NAS 200 engine passes POST, one beep sounds.

  • Page 112: Viewing The Test Log

    Viewing the test log The test log will not contain any information until after the diagnostic program has run. Note: If you already are running the diagnostic programs, begin with step 4 To view the test log: 1. Ensure a monitor, keyboard, and mouse is connected to the NAS 200. 2.
  • Page 113 Table 18. Diagnostic error messages (continued) Error Code Meaning 014-XXX-000 Failed Parallel Port test 015-XXX-001 Failed USB test 015-XXX-015 Failed USB external loopback test 015-XXX-198 USB device connected during the USB test 020-XXX-000 Failed PCI Interface test 020-XXX-001 Failed Hot-Swap Slot 1 PCI Latch test.
  • Page 114 Remote Supervisor Adapter. It may be busy. Run the test again). (Communication with the Remote Supervisor Adapter has failed). 166-201-001 System Management failed: (I2C Bus Error(s)) (ISMP indicates I2C errors on bus 0. Potential FRUs: Memory DIMMs, system...
  • Page 115 180-XXX-005 Failed SCSI backplane LED test 180-XXX-006 Memory Board LED test 180-361-003 Failed fan LED test 201-XXX-0NN Failed Memory test 201-XXX-999 Multiple DIMM failure; see error text for failing DIMMs 202-XXX-001 Failed system cache test 202-XXX-002 Failed system cache test...
  • Page 116 Table 18. Diagnostic error messages (continued) Error Code Meaning 217-XXX-000 Failed BIOS hard disk drive test Note: If RAID is configured, the hard disk drive number refers to the RAID logical array. 217-XXX-001 Failed BIOS hard disk drive test Note: If RAID is configured, the hard disk drive number refers to the RAID logical array.
  • Page 117 Table 18. Diagnostic error messages (continued) Error Code Meaning 405-XXX-00N Failed Ethernet test on adapter in PCI slot N 415-XXX-000 Failed modem test FRU/action 1. Adapter in PCI slot N. 2. System board Suspected part: 1. Cable 2. Modem Note: Ensure that the modem is present and attached to appliance.
  • Page 118 NAS 200 User’s Reference...

  • Page 119: Ibm Glossary Of Storage Networking Terms

    An IBM designation for a separately orderable part that (a) has no type number, (b) is for purchase only, and (c) does not receive normal IBM maintenance.
  • Page 120 active dispatcher node. The engine within a load-balancing group that functions as the load balancer for that group. Because each NAS engine can have multiple physical and bonded interfaces, there can be more than one load-balancing engine per set of engines. Each load-balancing engine acts as an active backup for another load-balancing engine within that set.
  • Page 121 BIOS (see Basic Input/Output System). bit-time. (1) The time required to transmit 1 bit on the network. For example, the IBM PC Network bit-time equals 500 nanoseconds (ns). (2) The reciprocal of the line data rate (or network data transfer rate).
  • Page 122 broadcast topology. A network topology in which all attaching devices are capable of receiving a signal transmitted by any other attaching device on the network. buffer storage. (1) A special-purpose storage or storage area allowing, through temporary storage, the data transfer between two functional units having different transfer characteristics.
  • Page 123 See RAID and RAID-5. DHCP (see Dynamic Host Configuration Protocol). diagnostic diskette. A diskette containing diagnostic modules or tests used by computer users and service personnel to diagnose hardware problems. IBM Glossary of Storage Networking Terms...
  • Page 124 direct access storage device (DASD). A mass-storage medium on which a computer stores data. Contrast with random access memory (RAM). Direct Memory Access (DMA). A technique in which an adapter bypasses a computer’s CPU, and handles the transfer of data between itself and the system’s memory directly. distributed data processing (DDP).
  • Page 125 Fast Ethernet. An Ethernet standard that provides a data rate of 100 Mbps. feature code. A code used by IBM to process hardware and software orders. Federal Communications Commission (FCC). A board of commissioners appointed by the President under the Communications Act of 1934, having the power to regulate all interstate and foreign communications by wire and radio originating in the United States.
  • Page 126 FIC (see File Image Capture). Field-replaceable unit (FRU). An assembly that is replaced in its entirety when any one of its components fails. In some cases, a field replaceable unit may contain other field replaceable units. Contrast with customer-replaceable unit (CRU).
  • Page 127 Hypertext Transfer Protocol. In the Internet suite of protocols, the protocol that is used to transfer and display hypertext documents. IBM Disk Operating System (DOS). A disk operating system based on MS-DOS that operates with all IBM-compatible personal computers. IETF (see Internet Engineering Task Force).
  • Page 128 A technology that enables the SCSI transport protocol over an IP network by connecting clients (initiators) and servers to storage. iSCSI client. A device that creates and sends SCSI commands to the target IBM IP Storage appliance. iSCSI client logical-unit number (iLUN). A unique number that is assigned to each VLUN. The iLUN for a single client starts at zero and increments sequentially.
  • Page 129 (MES). Any equipment that is added after the time of the initial order. mode field diameter. A measure of the width of the guided optical power’s intensity distribution in the core and the cladding of a single-mode fiber. IBM Glossary of Storage Networking Terms...
  • Page 130 modulation. (1) The process by which a characteristic of a carrier is varied in accordance with a characteristic of an information-bearing signal (T). (2) The process by which a message signal is impressed upon a carrier signal so that the carrier is altered to represent the message signal. multicast address (see LAN multicast).
  • Page 131 The primary adapter is usually designated as adapter 0 in configuration parameters. Contrast with alternate adapter. promiscuous mode. In a local area network (LAN), a method of processing and monitoring LAN frames that does not discriminate based on address. IBM Glossary of Storage Networking Terms...
  • Page 132 QoS. Quality of service. RAID (see redundant array of independent disks). RAID-5. The RAID method used by the high-performance models of the IBM 9337 Disk Array Subsystem. See redundant array of independent disks and device parity protection. RAM (see random access memory).
  • Page 133 Telnet. In the Internet suite of protocols, a protocol that provides remote terminal connection service. It allows users of one host to log on to a remote host and interact as directly attached terminal users of that host. IBM Glossary of Storage Networking Terms...
  • Page 134 timeout. A time interval that is allotted for certain operations to occur, for example, a response to polling or addressing before system operation is interrupted and must be restarted. Tivoli Storage Manager (TSM). A client/server product that provides storage management and data access services in a heterogeneous environment.
  • Page 135 WINS (see Windows Internet Naming Service). Windows networking. Networking file-system protocol for the Windows operating system. Xmodem. A public-domain asynchronous data link control (DLC) protocol that provides packet numbering and checksum error control for the transfer of binary files. IBM Glossary of Storage Networking Terms...
  • Page 136 NAS 200 User’s Reference...

  • Page 137: Index

    5 IBM Advanced Appliance Configuration Utility 9 SNMP support 18 Telnet Server support 18 Terminal Services and the IBM NAS Administration Console 8 Universal Manageability Services 15 Windows 2000 for Network Attached Storage 17 Configuration and administration tools for the NAS 200,...
  • Page 138 Ethernet adapter 44 teaming, Ethernet adapters 44 telephone help 85 Telnet server support 18 Terminal Services 2 Terminal Services and the IBM NAS Administration Console 8 Terminal Services Client 6 Tivoli Storage Manager Client 2 trademarks 82 troubleshooting 47...
  • Page 140 Printed in the United States of America on recycled paper containing 10% recovered post-consumer fiber.

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