Return Procedures Dmx Music Affiliates - DMX DR500 User Manual

questions, issues, or problems. Quite often, equipment problems can be
corrected over the phone, which keeps your equipment in service and
avoids unnecessary and costly downtime.
Any returns or repair of the DR500 must be coordinated by the DMX
MUSIC affiliate.
Return Procedures — DMX MUSIC Affiliates
Follow these return procedures if you are a DMX MUSIC affiliate who has
purchased the DR500 receiver in question and determined that the
problem is specifically DR500-equipment related.
If it is necessary to return a product for repair, the following procedures
must be followed:
1. Contact DMX MUSIC Customer Service, located in the USA, via
phone (800) 700-4412.
2. Speak to a DMX MUSIC customer service representative about
any questions, issues, or problems. Quite often equipment
problems can be corrected over the phone, which keeps your
equipment in service and avoids unnecessary and costly
downtime.
3. Should it be necessary to return a product to DMX MUSIC for any
reason, the DMX MUSIC customer service representative will
issue you a return material authorization (RMA) number. To issue
an RMA number, the DMX MUSIC representative will need the
product's serial number and model number.
You will need to include a complete description of the problem, the
operating conditions which caused the problem, and any
circumstances that may have led to the problem. This information
is essential for DMX MUSIC repair technicians to reproduce,
diagnose, and correct the problem. In addition, include your
contact person's name and phone number in the event a DMX
MUSIC representative needs to contact you.
4. Include a purchase order for any out-of-warranty repair work being
performed. DMX MUSIC will begin repair work after a PO is
received.