Return Procedures  Dmx Commercial Subscribers; Return Procedures  Dmx Affiliates - DMX DR500 User Manual

Return Procedures  DMX
Commercial Subscribers
If you are a commercial subscriber who has a contract with a DMX affiliate for DMX services,
contact your local DMX affiliate. Speak to a customer service representative about any questions,
issues, or problems. Quite often, equipment problems can be corrected over the phone, which
keeps your equipment in service and avoids unnecessary and costly downtime.
Any returns or repair of the DR500 must be coordinated by the DMX affiliate.
Return Procedures  DMX
Follow these return procedures if you are a DMX affiliate who has purchased the DR500 receiver
in question and determined that the problem is specifically DR500-equipment related.
If it is necessary to return a product for repair, the following procedures must be followed:
1. Contact DMX Customer Service, located in the USA, via phone (800) 700-4412.
2. Speak to a DMX customer service representative about any questions, issues, or
problems. Quite often equipment problems can be corrected over the phone,
which keeps your equipment in service and avoids unnecessary and costly
downtime.
3. Should it be necessary to return a product to DMX for any reason, the DMX
customer service representative will issue you a return material authorization
(RMA) number. To issue an RMA number, the DMX representative will need the
product's serial number and model number.
You will need to include a complete description of the problem, the operating
conditions which caused the problem, and any circumstances that may have led
to the problem. This information is essential for DMX repair technicians to
reproduce, diagnose, and correct the problem. In addition, include your contact
person's name and phone number in the event a DMX representative needs to
contact you.
4. Include a purchase order for any out-of-warranty repair work being performed.
DMX will begin repair work after a PO is received.
5. Reference the RMA number on all paperwork that accompanies the equipment,
and write the RMA number clearly on the outside of the shipping container.
DR500 (E-57)
Rev. C 10/94
Affiliates