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VTech ErisBusinessSystem UP407 User Manual

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Summary of Contents for VTech ErisBusinessSystem UP407

  • Page 1 UP407 Go to businessphones.vtech.com to register your product for enhanced warranty support 4-Line Office Phones and latest VTech product Cordless Handset news. User’s manual...
  • Page 2 Serial number: Purchase date: Place of purchase: Both the model and serial numbers of your VTech product can be found on the bottom of the telephone base. Save your sales receipt and original packaging in case it is necessary to return your telephone for warranty service.

  • Page 3: Important Safety Information

    • Use only the power adapter and rechargeable battery provided with this product. To obtain a replacement, visit our website at businessphones.vtech.com or call 1 (800) 595-9511. In Canada, dial 1 (800) 267-7377. • N’utilisez que le bloc-piles inclus avec cet appareil ou l’équivalent. Pour commander un bloc-piles, composez le 1 (800) 267-7377 ou visitez notre site Web au businessphones.vtech.com.
  • Page 4 Important safety information Especially about cordless telephones • Privacy: The same features that make a cordless telephone convenient create some limitations. Telephone calls are transmitted between the telephone base and the handset by radio waves, so there is a possibility that your cordless telephone conversations could be intercepted by radio receiving equipment within range of the cordless handset.

  • Page 5: Save These Instructions

    Important safety information Precautions for users of implanted cardiac pacemakers Cardiac pacemakers (applies only to digital cordless telephones): Wireless Technology Research, LLC (WTR), an independent research entity, led a multidisciplinary evaluation of the interference between portable wireless telephones and implanted cardiac pacemakers. Supported by the U.S. Food and Drug Administration, WTR recommends to physicians that: Pacemaker patients •...

  • Page 6: Parts Checklist

    UP407 Go to businessphones.vtech.com to register your product for enhanced warranty support 4-Line Office Phones and latest VTech product news. Cordless Handset Abridged user’s manual Cordless handset Abridged user’s Battery compartment manual...

  • Page 7: Table Of Contents

    Table of contents Getting started Telephone operation Handset overview ......1 Telephone operation ....24 Handset screen icons ....4 Line indicators ......24 Alert tones and lights ....5 Making and ending a call ..24 Handset alert tones ....5 On hook dialing (predialing) ...
  • Page 8 Table of contents Directory Answering system About the directory ....33 Private mailbox setup ....43 Capacity ......... 33 Announcement ....... 43 Exit the directory ....33 Recording time ....... 44 Create directory entries ..... 34 Answering system operation ..45 Create a new directory Visual message waiting entry ........

  • Page 9: Getting Started Handset Overview

    Getting started Handset overview Charge light • On when the handset is charging in the charger (page 8). Softkeys (2) • Press to select a menu item displayed above the key. LINE 1/LINE 2/LINE 3/LINE 4 • Press to make a call on the desired line (page 24).
  • Page 10 Getting started Handset overview VOL/ DIR • Press to scroll up while in menus. • During a call, press to increase the listening volume (page 27). • Press to show directory entries when the telephone is not in use (page 34). MENU/SELECT •...

  • Page 11: Main Menu

    Getting started Handset overview Belt clip Main menu Main menu • Ringers (pages 18-19) • Phone Settings (pages 20-23) Using menus Ringers Phone settings • Press MENU/ MENU Phone SELECT show the first menu item, Ringers. • Press to scroll through menu items.

  • Page 12: Handset Screen Icons

    Getting started Handset screen icons Telephone lines - On steadily when line 1, line 2, line 3, or line 4 is in use on this handset, or flashes when there is an incoming call. Ringer off - On steadily when the ringer volume is set to OFF. Headset - On steadily when using a corded headset.

  • Page 13: Alert Tones And Lights

    Getting started Alert tones and lights Handset alert tones One beep There is an incoming call waiting. Five beeps The telephone has completed the command successfully. Handset indicator lights Charge light • On when the handset is charging in the charger. Large Lighted Display LINE 1/LINE 2/LINE 3/LINE 4 •...

  • Page 14: Charger Installation

    NOTE: Use only the power adapter supplied with this product. To order a replacement power adapter, visit our website at businessphones.vtech.com, or call 1 (800) 595-9511. In Canada, dial 1 (800) 267-7377.

  • Page 15: Battery Installation And Charging

    Getting started Battery installation and charging Install the battery as shown on the next page. Once you have installed the battery, the screen indicates the battery status (see the table below). If necessary, place the handset in the charger to charge the battery. For best performance, keep the handset in the charger when not in use.
  • Page 16 • Use only the supplied rechargeable battery or replacement battery (model BT166342). To order a replacement battery, visit our website at businessphones.vtech.com, or call 1 (800) 595-9511. In Canada, dial 1 (800) 267-7377. • N’utilisez que le bloc-piles inclus avec cet appareil ou l’équivalent (modèle BT166342).

  • Page 17: Wall Mount Installation

    Getting started Wall mount installation The charger is ready for tabletop use. If you want to mount the charger on a wall, use two 10mm screws and wall anchors (not provided) to hold the charger in place. The screws and wall anchors are available for purchase in many hardware or consumer electronics retailers.
  • Page 18 Getting started Wall mount installation 3. Insert the screws (not provided) into the holes and tighten them until only 1/4 inch of the screws are exposed. 4. Align the holes at the back of the charger with the screws on the wall and slide the charger down until it locks into place.

  • Page 19: Adding And Registering A Handset

    Getting started Adding and registering a handset You must register this UP407 cordless handset with the UP416 console or UP406 deskset before use. Each UP416 or UP406 supports only one cordless handset. When first purchased, the handset shows Choose Handset in Registration at base menu.
  • Page 20 Getting started Adding and registering a handset To register a handset to your UP416 console 1. Make sure the cordless handset is out of the charger and the screen shows Choose Choose Handset Handset in Registration at base menu. in Registration Put handset on cradle to register.
  • Page 21 Getting started Adding and registering a handset To register a handset to your UP406 deskset 1. Make sure the cordless handset is out of the charger and the screen shows Choose Choose Handset Handset in Registration at base menu. in Registration Put handset on cradle to register.

  • Page 22: Deregistering A Handset

    Getting started Deregistering a handset You may need to deregister your cordless handset when you have a registered handset and need to replace one. Please read all the instructions on this page before beginning the deregistration process. Please make sure the telephone system is not in use before deregistration.
  • Page 23 Getting started Deregistering a handset To deregister the cordless handset from the UP406 deskset 1. On the deskset, press MENU /SELECT to scroll to Registration, 2. Press Phone Settings SELECT or /SKIP. then press MENU/ System Setup >Registration to scroll to Deregistration, 3.

  • Page 24: Adding A Corded Headset

    Getting started Adding a corded headset You can use this handset handsfree when you install any industry-standard 2.5mm corded telephone headset (purchased separately). Side view of the handset Plug a 2.5 mm headset into the HEADSET jack on the side of the handset.

  • Page 25: Telephone Settings Telephone Setup

    Telephone settings Telephone setup Menu settings Use this menu to change the handset settings. 1. Press MENU MENU when in idle mode (when the /SELECT handset is not in use) to enter the main menu. 2. Press to scroll to the feature to be changed. The highlighted indicates the selected menu item.

  • Page 26: Ringer Volume

    Telephone settings Telephone setup Ringer volume Use this feature to set the ringer volume to one of six levels or turn the ringer off. When the ringer is Ringers off, the icon appears on the handset screen. The Phone settings handset stores the volume setting for all lines.

  • Page 27: Ringer Tone

    Telephone settings Telephone setup Ringer tone Use this feature to choose one of the ten ringer tones. You can choose different ringer tones for different lines so you can easily identify which line is calling. 1. When the handset is idle, press MENU /SELECT or MENU.

  • Page 28: Lcd Language

    Telephone settings Telephone setup LCD Language This feature allows you to change the language used for handset displays. By default, the Ringers P hone Settings language is set to English. 1. When the handset is idle, press MENU /SELECT or MENU. 2.

  • Page 29: Home Area Code

    Telephone settings Telephone setup Home area code Use this feature to program this system to recognize your home area code. This feature makes it easy for you to place a call from the caller ID log. When you receive a call from within your home area code, the caller ID information only displays the seven digits of the telephone number.

  • Page 30: Key Tone

    Telephone settings Telephone setup Key tone The handset is set to beep with each key press. If you turn off the key tone, there are no beeps when you press keys. 1. When the handset is idle, press MENU /SELECT Phone Settings or MENU.

  • Page 31: Hold Reminder

    Telephone settings Telephone setup Hold reminder When this feature is on and there is a call on hold, the handset beeps once every 30 seconds. To turn this feature on or off: 1. When the handset is idle, press MENU /SELECT Phone Settings or MENU.

  • Page 32: Telephone Operation Telephone Operation

    Telephone operation Telephone operation Line indicators Each of the four indicators on LINE 1-LINE 4 indicate the state of the corresponding telephone line. • On when the corresponding line is in use on this handset. • Flashes when there is an incoming call on the corresponding line.

  • Page 33: Using The Speakerphone

    Telephone operation Telephone operation Using the speakerphone /SPEAKER to switch between handsfree During a call, press speakerphone and normal handset use. Press OFF/ CANCEL hang up. Answering a call To answer a call: Press any line key (LINE 1-LINE 4). -OR- /SPEAKER on the cordless handset to answer using Press...
  • Page 34 Telephone operation Telephone operation To copy a redial entry to directory: 1. Press REDIAL/ to enter the redial list and display the PAUSE summary with the total number of redial numbers. 2. Press REVIEW, then press to scroll to the desired redial number.

  • Page 35: Options While On Calls

    Telephone operation Options while on calls Call waiting If you subscribe to call waiting service with your telephone service provider, you hear a beep if someone calls while you are on a call. FLASH • Press to put your current call on hold and take the new call.

  • Page 36: Hold

    Telephone operation Options while on calls Hold Use this feature to hold one line while accessing another, or as part of the conference. While on a call, press HOLD. If you are using the speakerphone, the speakerphone turns off automatically when you press HOLD. To release the hold, press the corresponding line key.

  • Page 37: Chain Dialing

    Telephone operation Options while on calls Chain dialing While you are on a call, you can initiate a dialing sequence from the numbers in the directory, caller ID history or redial list. Chain dialing can be useful if you wish to access other numbers (such as bank account numbers or access codes) from the directory, caller ID history or redial list To access the directory while on a call:...

  • Page 38: Conference Call

    Telephone operation Conference call Conference calls The handset can support 3-way conference with a maximum of one outside call and two system extensions (including the initiating party), or two outside calls and the handset itself. The outside call must be established first because an intercom call cannot be placed on hold.

  • Page 39: Inviting Parties Using Intercom

    Telephone operation Conference call A. Inviting parties using Intercom 1. Make or answer an outside call. 2. Press another available line key to make another outside call. The original outside call is put on hold. When the external party picks up, you can have a private conversation with that party. -OR- Press INT.

  • Page 40: Intercom

    Telephone operation Intercom You can use the intercom feature for conversations between the handset and a console or a deskset. The console and each deskset in the telephone system MUST be assigned a unique extension number for the intercom feature to work.

  • Page 41: Directory About The Directory

    Directory About the directory Use the directory to store names and phone numbers. Directory entries are not shared with other extensions. The console and each deskset have their own directories. The cordless handset shares the directory with its registered console or deskset. Capacity This cordless handset shares the directory memory with its registered console or deskset.

  • Page 42: Create Directory Entries

    Directory Create directory entries Create a new directory entry Use the following steps to store a name and number in the directory. / DIR. 1. When the handset is idle, press 2. The handset displays Directory XXX entries. Press ADD NEW to add an entry.

  • Page 43: Search Directory

    Directory Search directory Search by name Follow the steps below to search for directory entries on the handset. / DIR. 1. When the handset is idle, press 2. Press REVIEW, then press to browse through the directory. 3. When a name appears, press the dial pad keys (2-9) to start a name search.

  • Page 44: Dial, Delete Or Edit Entries

    Directory Dial, delete or edit entries You can dial, delete or edit a directory entry (name and number) when it is shown on the handset. You can use the directory review (page 34) or name search (page 35) to show an entry. Display dial When a number is displayed on the screen, you can dial the number by pressing the desired line key (LINE 1-LINE 4).

  • Page 45: Caller Id About The Caller Id

    Caller ID About the caller ID This telephone supports caller ID services that most telephone service providers offer. Caller ID allows you to see the name, number, date and time of calls. Depending on your service subscription, you might see the caller’s number, or the caller’s name and number from the telephone service provider after the first or second ring.
  • Page 46 Caller ID About the caller ID There are fees for caller ID services. In addition, services may not be available in all areas. This product can provide information only if both you and the caller are in areas offering caller ID service and if both telephone service providers use compatible equipment.

  • Page 47: Caller Id Information

    Caller ID Caller ID information How the caller ID information (call log) works This cordless handset shares the caller ID memory with the console or deskset it is registered to. The UP416 console or UP406 deskset stores caller ID information for the last 200 incoming calls in the handset.

  • Page 48: Caller Id Operation

    Caller ID Caller ID operation Review the caller ID information / CID. 1. When the handset is idle, press 2. The handset displays Call History New Calls: XX and Total Calls: XX. Press REVIEW. 3. Press to review the caller ID information.

  • Page 49: Dial A Call History Entry

    Caller ID Caller ID operation Dial a call history entry 1. When in the caller ID history, press to browse the number you wish to call. 2. Press the desired line key (LINE 1-LINE 4). Save a caller ID entry to the directory 1.

  • Page 50: Reasons For Missing Caller Id Information

    Caller ID Reasons for missing caller ID information Reasons for missing caller ID information There are also occasions when other information or no information shows for various reasons: On-screen message Reason The caller prefers not to show the PRIVATE NAME name.

  • Page 51: Answering System Private Mailbox Setup

    Answering system Private mailbox setup Announcement The system plays an outgoing announcement to the caller when the call is answered by the private mailbox. The system has a default announcement, “Hello, please leave a message after the tone.” You can use this announcement or record your own. You can record an announcement up to 150 seconds.

  • Page 52: Recording Time

    Answering system Private mailbox setup To reset the announcement: SYS. 1. When the handset is idle, press to scroll to Private Mailbox, then press 2. Press SELECT or SELECT. MENU/ SELECT or SELECT to select Announcement. 3. Press MENU/ to scroll to Reset, then press 4.

  • Page 53: Answering System Operation

    Answering system Answering system operation Visual message waiting indicator The handset displays XX New message(s) when there are new messages and/or memos in the central and private mailbox of its registered console, or in the private mailbox of its registered deskset.

  • Page 54: Record Memo

    Answering system Answering system operation Record memo Memos are messages you record as reminders for yourself. Play and delete them the same way as incoming messages. SYS. 1. When the handset is idle, press to scroll to Private Mailbox, then press 2.

  • Page 55: Appendix

    Appendix Handset display screen messages Your handset is not registered to the Choose Handset console or a deskset. in Registration at base menu. Put handset on cradle to register. There are no directory entries. Directory empty The directory is full. You cannot save Directory memory new entries unless you delete some full...

  • Page 56: Troubleshooting

    Troubleshooting If you have difficulty with your telephone, please try the suggestions below. For customer service, visit our website at businessphones.vtech.com or call 1 (800) 595-9511. In Canada, dial 1 (800) 267-7377 The handset registration is unsuccessful. • Follow the handset registration instructions to register the...
  • Page 57 Appendix Troubleshooting There is no dial tone. • Try all the suggestions above. • Move the cordless handset closer to the console or deskset. You may have moved out of range. • If the previous suggestions do not work, disconnect the telephone line from the console and connect it to a different phone.

  • Page 58: Cordless Handset

    Appendix Troubleshooting My cordless handset isn’t performing normally. • Move the cordless handset closer to the console or deskset. You may have moved out of range. • Reset the console or deskset. Unplug the electrical power. Wait for 15 seconds, then plug it back in. Allow at least one minute for the console or deskset to reset.
  • Page 59 Appendix Troubleshooting The batteries do not hold a charge. • If the cordless handset is in the charger and the charge light is not on, refer to The charge light is off (page 55). • Charge the battery in the cordless handset for at least 11 hours. For optimum daily performance, return the cordless handset to the charger when not in use.
  • Page 60 Appendix Troubleshooting • If you plug your telephone in with a modem or a surge protector, plug the phone (or modem/surge protector) into a different location. If this does not solve the problem, relocate your console or modem farther apart from one another, or use a different surge protector.
  • Page 61 Appendix Troubleshooting My cordless handset does not ring when I receive a call. • Make sure that the ringer is not off (page 18). • Make sure you plug the telephone line cords securely and firmly into the console and the telephone wall jacks. •...
  • Page 62 Appendix Troubleshooting My calls cut in and out while I’m using my cordless handset. • Other electronic products such as HAM radios and other DECT phones can cause interference to your cordless telephone. Try installing your telephone as far away as possible from these types of electronic devices.
  • Page 63 Appendix Troubleshooting My caller ID isn’t working. • Caller ID is a subscription service. You must subscribe to this service from your telephone service provider for this feature to work on your cordless handset. • The caller must be calling from an area that supports caller ID. •...
  • Page 64 Appendix Troubleshooting Common cure for electronic equipment. • If the telephone does not seem to be responding normally, try putting the cordless handset in the charger. If it does not fix the problem, do the following (in the order listed): 1.

  • Page 65: Maintenance

    Appendix Maintenance Taking care of your telephone • Your cordless telephone contains sophisticated electronic parts, so you must treat it with care. • Avoid rough treatment. • Place the corded handset down gently. • Save the original packing materials to protect your cordless telephone if you ever need to ship it.

  • Page 66: Fcc Part 68 And Acta

    Appendix FCC Part 68 and ACTA This equipment complies with Part 68 of the FCC rules and with technical requirements adopted by the Administrative Council for Terminal Attachments (ACTA). The label on the back or bottom of this equipment contains, among other things, a product identifier in the format US:AAAEQ##TXXXX.
  • Page 67 Appendix FCC Part 68 and ACTA If this product is equipped with a corded or cordless handset, it is hearing aid compatible. If this product has memory dialing locations, you may choose to store emergency telephone numbers (e.g., police, fire, medical) in these locations. If you do store or test emergency numbers, please: Remain on the line and briefly explain the reason for the call before hanging up.

  • Page 68: Fcc Part 15

    20 cm (8 inches) or more. If you choose to use a clipping device, please make sure to only use the supplied VTech belt clip. For body worn operation, this handset has been tested and meets the FCC RF exposure guidelines when used with the belt clip supplied or designated for this product.

  • Page 69: California Energy Commission Battery Charging Testing Instructions

    Appendix California Energy Commission battery charging testing instructions This telephone is set up to comply with the energy-conserving standards right out of box. These instructions are intended for California Energy Commission (CEC) compliance testing only. When the CEC battery charging testing mode is activated, all telephone functions, except battery charging, will be disabled.

  • Page 70: Limited Warranty

    Limited warranty 1. What does this limited warranty cover? The manufacturer of this VTech product warrants to the holder of a valid proof of purchase (“CONSUMER” or “you”) that the product and all accessories provided in the sales package (“PRODUCT”) are free from defects in material and workmanship, pursuant to the following terms and conditions, when installed and used normally and in accordance with the PRODUCT operating instructions.
  • Page 71 VTech will notify you and will request that you authorize the cost of repair prior to any further repair activity. You must pay for the cost of repair and return...
  • Page 72 In no event shall VTech be liable for any indirect, special, incidental, consequential, or similar damages (including, but not limited to lost...

  • Page 73: Technical Specifications

    Appendix Technical specifications RF frequency band 1921.536MHz - 1928.448MHz Channels Operating temperature 32°F - 122°F 0°C - 50°C Handset voltage 2.4V 550mAh Ni-MH battery Charger voltage 6VAC @300mA (AC adapter output) Operation Operating time* Talk time (cordless handset) Up to seven hours Talk time (cordless handset speakerphone) Up to five hours Standby...
  • Page 74 Index Add a corded headset 16 Handsfree use 25 Alert tones 5 Hold 28 Announcement 43 Hold reminder 23 Answer a call 25 Home area code 21 Battery charging 7–8 Icons 4 Battery installation 8 Important safety information i–iii Caller ID 37–42 Key tone 22 Call waiting 27 Capacity 33...

  • Page 75: Index

    Index Name search 35 Volume 18, 27 On hook dialing (predialing) 24 Warranty 62–64 Operating range 65 Overview 1–3 Pacemaker patients iii Phonebook (directory) 33–36 Predialing 24 Redial 25–26 Registration 11–13 Review directory 34 Ringer tone 19 Ringer volume 18 Screen contrast 22 Search by name 35 Speakerphone 25...
  • Page 76 And your life. VTech Communications, Inc. A member of THE VTECH GROUP OF COMPANIES. VTech is a registered trademark of VTech Holdings Limited. Specifications are subject to change without notice. © 2014 VTech Communications, Inc. All rights reserved. 04/14. UP407_WEBCIB_V1.0...

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