VTech CS6124-11 User Manual page 41

Appendix
Troubleshooting
• If you subscribe to high-speed Internet service (DSL - digital subscriber line) through
your telephone line, you must install a DSL filter between the telephone line cord and
the telephone wall jack. The filter prevents noise and caller ID problems caused by DSL
interference. Contact your DSL service provider for more information about DSL filters.
The telephone does not receive caller ID or the telephone does not show
caller ID during call waiting .
• Make sure you subscribe to caller ID with call waiting features provided by your
telephone service provider.
• The caller may not be calling from an area which supports caller ID.
• Both your and the caller's telephone service providers must use equipment compatible
with caller ID service.
• If you subscribe to high-speed Internet service (DSL - digital subscriber line) through
your telephone line, you must install a DSL filter between the telephone line cord and
the telephone wall jack. The filter prevents noise and caller ID problems caused by DSL
interference. Contact your DSL service provider for more information about DSL filters.
Out of range or no pwr at base shows on the handset screen .
• The handset may be out of range. Move it closer to the telephone base.
• Make sure the power cord is securely plugged into the telephone base. Use a working
electrical outlet not controlled by a wall switch.
• Reset your telephone by unplugging the power adapter from the telephone base.
Disconnect the battery from the cordless handset. Wait for 15 seconds, then plug in the
power adapter and install the battery again. Place the handset in the telephone base and
allow up to one minute for the handset and telephone base to synchronize.
• Other electronic products such as HAM radios and other DECT phones can cause
interference with your cordless phone. Try installing your phone as far away as possible
from these types of electronic devices.
and New voicemail show on the handset display and I don't know why .
• Your telephone has voicemail indication that is separate from the built-in answering
and New voicemail appear on the handset, your telephone has received
system. If
a signal from your telephone service provider that you have a voicemail message
waiting for you to retrieve from them. Contact your telephone service provider for more
information on how to access your voicemail.
I cannot retrieve voicemail messages .
• Your telephone has both a built-in answering system and voicemail indication. They are
independent features and each alerts you to new messages differently (page 26). If you
subscribe to voicemail service from your telephone service provider (charges may apply),
contact your telephone service provider for more information on how to access your
voicemail.
The answering system does not answer after the correct number of rings .
• Make sure the answering system is on. When the answering system is on, the
/ANS ON/OFF light on the telephone base should be lit and ANS ON should show on
the handset.
• If toll saver is selected, the number of rings changes to two when there are new
messages waiting (page 23).
• If the memory is full or if the answering system is off, the answering system answers after
10 rings.
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