VTech CS6124-11 User Manual page 39

Appendix
Troubleshooting
Low battery shows on the handset screen .
• Place the handset in the telephone base or charger for recharging.
• Remove and install the battery again and use it until fully depleted, then charge the
handset in the telephone base or charger for up to 16 hours.
• If the above measures do not correct the problem, replace the battery.
The battery does not charge in the handset or the handset battery does not
accept charge .
• Make sure the handset is placed in the telephone base or charger correctly. The
CHARGE light on the handset should be on.
• Remove and install the battery again, then charge for up to 16 hours.
If the handset is in the telephone base or charger but the CHARGE light on the handset is
•
not on, refer to The CHARGE light is off below.
• If the battery is completely depleted, it may take up to 30 minutes to charge the handset
before Low battery appears on the screen (page 3).
• Purchase a new battery. Refer to the Battery section (page 33).
The CHARGE light is off .
• Clean the charging contacts on the handset, telephone base and charger each month
with a pencil eraser or a dry non-abrasive fabric.
• Make sure the power adapter and telephone line cord are plugged in correctly
and securely.
• Unplug the power adapter. Wait for 15 seconds before plugging it back in. Allow up to one
minute for the handset and telephone base to reset.
The telephone does not ring when there is an incoming call .
• Make sure the ringer volume of the handset and telephone base are not set to off (page 7).
• Make sure the telephone line cord and power adapter are plugged in properly (page 2).
• The handset may be too far from the telephone base. Move it closer to the telephone base.
• There may be too many extension phones on the telephone line to allow all of them to ring
simultaneously. Unplug some of them.
• If other telephones in your home are having the same problem, the problem is in the wiring
or local telephone service. Contact your telephone service provider (charges may apply).
• Other electronic products such as HAM radios and other DECT phones can cause
interference with your cordless phone. Try installing your phone as far away as possible
from these types of electronic devices.
• Test a working telephone at the telephone wall jack. If another telephone has the same
problem, the problem is in the telephone wall jack. Contact your telephone service provider
(charges may apply).
• The telephone line cord may be defective. Install a new telephone line cord.
• Remove and install the battery again and place the handset in the telephone base.
• Wait for the handset to synchronize with the telephone base. Allow up to one minute for
this to take place.
My handset beeps and is not performing normally .
• Make sure the power cord is securely plugged into the telephone base. Plug the telephone
base into a different working electrical outlet not controlled by a wall switch.
• Move the handset closer to the telephone base. It may be out of range.
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