Ford FUSION HYBRID 2015 Owner's Manual page 371

Issue
AppLink Mobile Applica-
tions: When I select "Find
New Apps," SYNC does not
find any applications.
My phone is connected, but
I still cannot find any apps.
My phone is connected, my
app(s) are running, but I still
cannot find any apps.
Fusion/Mondeo (CC7), enUSA
SYNC
AppLink issues
Possible cause(s)
An AppLink capable phone
is not connected to SYNC.
AppLink-enabled apps are
not installed and running on
your mobile device.
Sometime apps do not
properly close and re-open
their connection to SYNC,
over ignition cycles, for
example.
368
Possible solution(s)
Ensure you have a compat-
ible smartphone; an Android
with OS 2.3 or higher or an
iPhone 3GS or newer with
iOS 5.0 or higher. Addition-
ally, ensure your phone is
paired and connected to
SYNC in order to find
AppLink-capable apps on
your device. iPhone users
must also connect to
SYNC's USB port with an
Apple USB cable.
Ensure you have down-
loaded and installed the
latest version of the app
from your phone's app store.
Ensure the app is running on
your phone. Some apps
require you to register or
login on the app on the
phone before using them
with AppLink. Also, some
may have a "Ford SYNC"
setting, so check the app's
settings menu on the phone.
Closing and restarting apps
may help SYNC find the
application if you cannot
discover it inside the vehicle.
On an Android device, if
apps have an "Exit' or 'Quit'
option, select that then
restart the app. If the app
does not have that option,
you can also manually
"Force Close" the app by
going to the phone's settings