Ford FUSION HYBRID 2015 Owner's Manual page 370

Issue
SYNC does not understand
or is calling the wrong
contact when I want to
make a call.
Fusion/Mondeo (CC7), enUSA
SYNC
Voice command issues
Possible cause(s)
You may be using the wrong
voice commands.
You may be saying the
name differently than the
way you saved it.
The system may not be
reading the name the same
way you are saying it.
Contacts in your phonebook
may be very short and
similar, or they may contain
special characters.
Your phonebook contacts
may be in CAPS.
367
Possible solution(s)
If the song titles are in all
CAPS, you have to spell
them. LOLA requires you to
say "L-O-L-A".
Do not use special charac-
ters in the title. The system
does not recognize them.
Review the Phone voice
commands at the beginning
of the phone section.
Make sure you are saying the
contacts exactly as they are
listed. For example, if you
save a contact as Joe
Wilson, say "Call Joe
Wilson".
Using the SYNC phone
menu, open the phonebook
and scroll to the name
SYNC is having trouble
understanding. SYNC will
read the name to you, giving
you some idea of the
pronunciation SYNC is
expecting.
The system works better if
you list full names, such as
"Joe Wilson" rather than
"Joe".
Do not use special charac-
ters, such as 123 or ICE, as
the system does not recog-
nize them.
If a contact is in CAPS, you
have to spell it. JAKE
requires you to say "Call J-
A-K-E".