Help; Getting Help - Blackmagicdesign ATEM Camera Converter Installation And Operation Manual

Help

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Help

Getting Help

The fastest way to obtain help is to go to the Blackmagic Design online support pages and check the latest
support material available for your ATEM converter.
Blackmagic Design Online Support Pages
The latest manual, software and support notes can be found at the Blackmagic Support Center at
www.blackmagicdesign.com/support.
Contacting Blackmagic Design Support
If you can't find the help you need in our support material, please use the "Send request" button, on the
support page for your ATEM converter model, to email a support request. You can also call your nearest
Blackmagic Design support office at www.blackmagicdesign.com/company.
Checking the Version Currently Installed
To check which version of Converter Utility software is installed on your computer, open the About Converter
Utility window.
‚ On Mac OS X, open Blackmagic Converter Utility from the Applications folder. Select About
Blackmagic Converter Utility from the application menu to reveal the version number.
‚ On Windows 7, open Blackmagic Converter Utility from your Start menu. Click on the Help menu
and select About Blackmagic Converter Utility to reveal the version number.
‚ On Windows 8, open Blackmagic Converter Utility from the Blackmagic Converter Utility tile on
your Start page. Click on the Help menu and select About Blackmagic Converter Utility to reveal
the version number.
How To Get the Latest Updates
After checking the version of Converter Utility software installed on your computer, please visit the
Blackmagic Support Center at www.blackmagicdesign.com/support to check for the latest updates. While
it is usually a good idea to run the latest updates, it is a wise practice to avoid updating any software if you
are in the middle of an important project.