Faq - Fujitsu FUTRO DC20-1 Operating Manual

FAQ

FAQ

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Q: Must the versions of the vSpace software in a network be the same?
A: Yes, different versions can cause data communication problems. Please keep all vSpace software
updated with the latest version.
Q: When I start my access device, why is the server connection list blank? I have
the vSpace software on a host PC in my network. I can connect to the host PC
if I provision its IP address in the access device.
A: This condition occurs when the host and access devices are on independent subnets. The access
device can run in this mode, but will never see the host PC in its server connection list.
Q: When I go to the device list in the administration console, why do some of
my access devices never show up in the list?
A: This condition occurs when the host and access devices are on independent subnets. The access
device can run in this mode, but its record will never appear in the administration console's device list.
Q: When I try to do a manual firmware update on the access device, why does it
not connect to the host PC and download the firmware?
A: This condition occurs when the host and access devices are on independent subnets. An access
device can run in this mode, but it can only download firmware updates when it is on the same
subnet as the host PC.
Q: When I start my access device, why does it not automatically update its firmware
from the host PC like my other access devices do?
A: This condition occurs when the host and access devices are on independent subnets. The access
device can run in this mode, but it can only download firmware updates when it is on the same
subnet as the host PC.
Q: I can't download any vSpace software updates.
A: Make sure that the software is registered and the correct TCP/IP ports are open (see Product
Registration section).
Q: Why does a warning message appear when I install the vSpace software?
A: Windows provides a firewall that displays a security warning message when a new network port
is used (see below). If you click the Keep Blocking button, you will not be able to find NComputing
servers. If you select the Unlock button, the port will be open unless you block it manually. If you
select the Ask Me Later button, the port will be open temporarily and the security message will
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