Troubleshooting - Petsafe In-Ground Fence Operating Manual

Receiver Collar
is not beeping
or correcting.
The Receiver
Collar is
beeping, but
the pet is not
responding
to the Static
Correction.
The Receiver
Collar has
to be held
on top of the
Boundary Wire
to activate.

Troubleshooting

• Check battery to make sure it is installed properly.
• Check that both lights are lit on the Fence Transmitter. If not,
perform the "Short Loop Test" (page 12).
• Test the Receiver Collar with the Test Light walking toward the
Boundary Wire.
• If the Test Light fl ashes, check the fi t of the Receiver Collar.
• Trim your pet's fur where the Contact Points touch the neck
and/or purchase long Contact Points by contacting the Customer
Care Center at 1-800-732-2677.
• Repeat training steps to reinforce training.
• Purchase a stronger Receiver Collar by contacting the
Customer Care Center at 1-800-732-2677.
• Replace battery.
• Adjust Boundary Width Control knob clockwise to increase
the distance from the Boundary Wire that the Receiver Collar
activates. You can also adjust the Boundary Control Switch to
another setting.
• If using a Double Loop, make sure Boundary Wires are
separated 3 to 5 feet.
• If the Receiver Collar still has to be held on top of the Boundary
Wire, contact the Customer Care Center at 1-800-732-2677.
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