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Set up and training help: www.petsafe.net/fence
The PetSafe Stay + Play Wireless Fence system has been proven safe, comfortable, and effective for pets over 5 pounds. The system works by transmitting a radio signal up to 105 feet in all directions. You temporarily define the Pet Area with Boundary Flags for a visual aid in training your pet. Your pet wears a Receiver Collar with Contact Points that touch his neck, and, once trained, is allowed to roam freely in the Pet Area. When your pet reaches the Boundary Zone, the Receiver Collar gives a warning tone before delivering a safe Static Correction through the Contact Points to get his attention until he returns to the Pet Area.
Transmitter: Transmits the radio signal and is the center of the Pet Area. The Transmitter needs to be located indoors.
Pet Area: Distance from the Transmitter where your pet can roam freely.
Boundary Zone: 2 to 3 foot wide area outside the Pet Area where your pet's Receiver Collar will begin to tone and then begin to deliver a Static Correction. The correction will start in the Boundary Zone and continue anywhere beyond the Pet Area.
Note: The Receiver Collar is equipped with a safety time-out feature that will stop correcting after 15 seconds if your pet remains outside the Pet Area.
Receiver Collar: Receives the radio signal from the Transmitter.
Receiver Indicator Light: Indicates the level of correction at which the Receiver Collar is set. This light also indicates battery status.
Contact Points: Deliver the safe Static Correction when your pet moves into the Boundary Zone.
Mode Button: Turns Receiver on/off and adjusts the level of Static Correction your pet receives outside the Pet Area.
Receiver Charger: Charges the batteries inside the Receiver Collar
Receiver Charge Jack: Connection point for charging Receiver battery.
Power Light: Indicates when the Transmitter is on.
Power Jack: Where the Power Adapter plugs into the Transmitter. The Transmitter is powered by a standard 120 volt outlet.
Boundary Switch: Adjust according to the size of the Pet Area desired.
Note: Adjusting the switch does not change the level of Static Correction on the Receiver Collar.
Boundary Control Dial: Adjusts the distance from the Transmitter to the Boundary Zone.
Note: Adjusting the dial does not change the level of Static Correction on the Receiver Collar.
Alarm Disable Button: Silences Power Loss Alarm and re-initiates the Transmitter radio signal after Metal Interference Alarm activates.
Power Loss Alarm: Sounds an intermittent single tone alarm which indicates power has been removed from the Transmitter.
Metal Interference Alarm: Disables the Transmitter radio signal to protect the Transmitter from damage if placed too close to metal objects.
Transmission Failure Alarm: Continuous tone which indicates a Transmitter problem.
You may need to move the Transmitter several times before determining the final location. The Transmitter is located at the exact center of the Pet Area.
You can also mount on a wall. See figure 1A above.
NOTICE
The Transmitter has three built in warning alarms:
Power Loss Alarm
The Power Loss Alarm sounds an intermittent single tone alarm indicating power has been removed from the Transmitter. The Power Loss Alarm will last up to 30 minutes. In the event of a power loss, your pet is no longer contained.
There are three ways to turn off the Power Loss Alarm.
Metal Interference Alarm
The Metal Interference Alarm sounds an intermittent double tone alarm indicating that the Transmitter has been set towards the maximum range and placed on or close to a metal surface. If the Metal Interference Alarm sounds, your pet is no longer contained. You must relocate the Transmitter away from metal or the alarm will continue to sound and the transmission from the Transmitter will remain disabled.
There are 2 ways to turn off the Metal Interference Alarm and re-initiate the Transmitter radio signal.
Transmission Failure Alarm
The Transmission Failure Alarm makes a continuous tone indicating a Transmitter problem. In this situation, your pet can no longer be contained. Contact the Customer Care Center for a replacement at 1-800-732-2677
The Receiver Collar Charger is designed to plug into a standard AC wall outlet. The Receiver Collar light will glow red when the Receiver Charger is properly seated into the Receiver Charge Jack. The light will turn green when charging is complete. A built in safety circuit prevents the Receiver Collar from overcharging.
The Receiver Collar will achieve a full charge in 2-3 hours. Each charge can last up to 3 weeks depending upon frequency of use.
NOTICE
Do not charge your Receiver Collar every night. Frequent charging can have a negative effect on the battery. We recommend that the Receiver Collar be used until the Receiver Indicator Light blinks yellow or red.
Charge the Receiver Collar
Lift and slide the Receiver Collar strap away from the front of the unit (2A). Lift the rubber plug to allow access to the Receiver Charge Jack. The rubber plug needs to remain attached to the Receiver Collar. Plug the Receiver Charger into the Receiver Charge Jack on the Receiver Collar. The Receiver Charge Jack and Receiver Charger are keyed to fit one way. Do not force it in backwards.
Your Receiver Collar comes with Short Contact Points. Use the Long Contact Points for pets with long or thick hair. Tighten the Contact Points using the Contact Point Wrench (3A). Check tightness weekly.
Press and hold the Mode Button continuously for 5 seconds (3B). The green or yellow or red Receiver Indicator Light will turn ON for 5 seconds (3C) to indicate battery status, followed by the red Receiver Indicator Light flashing the Static Correction level settings.
Press and hold the Mode Button continuously for 5 seconds. The red Receiver Indicator Light will be ON during this time. The red Receiver Indicator Light will then turn OFF and all Receiver Indicator Lights will stay OFF indicating that the unit is turned OFF.
To extend the time between charging the Receiver Collar, consider turning OFF the Receiver Collar when it is not in use.
The Receiver Collar Status Indicator Light along with the Receiver Collar Alarm Tone are used to determine the battery status, and the correction type. Refer to the Receiver Collar Status Indicator Table below to understand the status lights and tones for the Receiver Collar.
During normal operation, the Receiver Collar Indicator Light will flash every 4-5 seconds to indicate the battery status as shown in the table below.
Receiver Collar Status Indicator Table | ||
Status Light | Alarm Tone | Condition |
While Plugged into Receiver Charger | ||
Solid red | No tone | Charge in progress |
Solid green | No tone | Charge complete |
No light | Charge failure, contact Customer Care Center | |
After Removing from Receiver Charger | ||
Continuous green or yellow or red (5 seconds duration) | No tone | Battery Charge Indication. Occurs immediately after unplugging the charger from the Receiver Collar |
Operating Battery Status | ||
Slow blinking green (every 4-5 seconds) | No tone | Collar battery charge 100%-60% |
Slow blinking yellow (every 4-5 seconds) | No tone | Collar battery charge 60%-20% |
Slow blinking red (every 4-5 seconds) | No tone | Collar battery charge 20% or less, charge immediately |
Receiver Activation Status | ||
Fast pulsating green (3 flashes per second) | Warning tone | Warning tone |
Fast pulsating red (3 flashes per second) | Tone for duration of Static Correction | Static Correction being delivered up to 15 seconds |
Continuous green (10 seconds) | No tone | Over Correction Protection; collar locked for 10 seconds |
Read all steps before attempting to set the Static Correction Level.
The Static Correction Levels increase in strength from 1 to 6. Pushing the Correction Level Button while the Receiver Collar is on Level 6 will cause the Receiver Collar to revert to Level 1. Refer to the Function and Response Table to choose the Static Correction Level that best fits your pet.
Function and Response Table | |||
Indicator Light Response | Static Correction Level | Receiver Collar Function | Temperament of Pet |
1 Red Flash | 1 | No Static Correction, Tone Only | Initial Training Mode |
2 Red Flashes | 2 | Low Static Correction | Timid |
3 Red Flashes | 3 | Medium-Low Static Correction | Timid or Average |
4 Red Flashes | 4 | Medium Static Correction | Average Energy |
5 Red Flashes | 5 | Medium-High Static Correction | Average or High Energy |
6 Red Flashes | 6 | High Static Correction | High Energy |
If your pet enters the Boundary Zone or continues anywhere beyond the Pet Area, this feature limits the Static
Correction duration to 15 seconds. While the system locks out further Static Correction, the green light will remain on for 10 seconds.
In the unlikely event that your pet leaves the Pet Area, he will not receive a Static Correction upon return to the Pet Area.
Make sure the entire Pet Area lies within your property boundaries (4A). Always start determining the Boundary Zone at the shortest distance from Transmitter. Place the Boundary Switch on "Low" if the Boundary Zone will be less than 45 feet from the Transmitter.
Save Test Light for future testing.
Note: If your next-door neighbor has an In-Ground Containment System, see Troubleshooting section.
To maximize your Pet Area, make sure the Boundary Switch is on "High" (4C) and the Boundary Control Dial is set to "8" (4D). Plug the Power Adapter into the Power Jack and a standard 120 volt outlet.
Hold the Receiver Collar at your pet's neck height (4E) with logo side facing away from the Transmitter and Contact Points facing upwards. Walk to the edge of the desired Pet Area. Facing away from the Transmitter, hold the Receiver Collar at the edge of the desired Pet Area (4F).
Starting with the Boundary Control Dial set to "8", have a second person turn the dial down SLOWLY. When the Receiver Collar tone starts, tell the person to stop turning the Boundary Control Dial. Walk back into the Pet Area until the receiver stops sounding. Verify the Pet Area boundary by walking towards the Boundary Zone and verifying that the tone/test light flashes begin at the desired location. Test at multiple locations around the Pet Area to verify the Pet Area is within your desired location. Record your settings for future reference.
Measure the shortest distance from the desired Boundary Zone to the Transmitter. Find the distance on the Transmitter Range Chart below and set the Boundary Switch and Boundary Control Dial. Hold the Test Light Contacts to the Contact Points (4B). Take the Receiver Collar to the Boundary Zone with the logo side facing away from the Transmitter and Contact Points facing upwards (4F). Hold the Receiver Collar at your pet's neck level (4E) until the Receiver Collar tone sounds and the Test Light flashes. If the Receiver Collar tone sounds before or after the desired Boundary Zone, return to the Transmitter and adjust the Boundary Control Dial. Repeat this process until the Receiver Collar tone sounds at the desired location. Record your settings for future reference.
Boundary Control Dial Position | Boundary Switch LOW | Boundary Switch HIGH |
1 | 22 ft. | 46 ft. |
2 | 24 ft. | 50 ft. |
3 | 26 ft. | 56 ft. |
4 | 29 ft. | 62 ft. |
5 | 31 ft. | 69 ft. |
6 | 37 ft. | 85 ft. |
7 | 45 ft. | 95 ft. |
8 | 50 ft. | 105 ft. |
Note: These distances are approximate.
The Boundary Flags are visual reminders for your pet of where the Boundary Zone is located. The Receiver Collar will activate within 2 to 3 feet of the Boundary Flags.
The Boundary Flags may be in different parts of the Boundary Zone and may not be in a line. The Boundary Zone is 2 to 3 feet wide.
The proper fit and placement of your Receiver Collar is important for effective training. The Contact Points must have direct contact with your pet's skin on the underside of his neck.
Please read and follow the instructions in this manual. Proper fit of the collar is important. A collar worn for too long or made too tight on the pet's neck may cause skin damage ranging from redness to pressure ulcers; this condition is commonly known as bed sores.
These steps will help keep your pet secure and comfortable. Millions of pets are comfortable while they wear stainless steel contacts. Some pets are sensitive to contact pressure. You may find after some time that your pet is very tolerant of the collar. If so, you may relax some of these precautions. It is important to continue daily checks of the contact area. If redness or sores are found, discontinue use until the skin has fully healed.
To assure a proper fit, please follow these steps:
You may need to trim the hair in the area of the Contact Points. Never shave the dog's neck; this may lead to a rash or infection.
Re-Thread the Collar
The slide buckle prevents the collar from becoming loose around your pet's neck.
The ridges must be facing up; the collar will slip if it is not properly threaded.
Proper training of your pet is essential to the success of the PetSafe Stay + Play Wireless Fence system. Read this section completely before beginning to train your pet. Remember that the PetSafe Stay + Play Wireless Fence system is not a solid barrier.
Phase 1 - Boundary Awareness
Tone Only Training Mode
Perform three sessions on day 1, each training session lasting 10-15 minutes.
Goal:
To have your pet learn that the Boundary Flags and warning beep from the Receiver Collar define the new Pet Area.
Setup:
Be sure the extra collar does not put pressure on the Contact Points.
Steps:
Phase 2 - Continue Boundary Awareness
Introduction to Static Correction
Perform three sessions per day, each lasting 10-15 minutes.
Goal:
To train your pet to stay in the Pet Area and respect the boundary.
Setup:
Be sure the extra collar does not put pressure on the Contact Points.
Steps:
Phase 3 - Distraction Phase
Perform three training sessions per day, each lasting 10 to 15 minutes.
Goal:
To train your pet to stay within the Pet Area with distractions outside of the Pet Area.
Setup:
Be sure the extra collar does not put pressure on the Contact Points.
Steps:
Phase 4 - Unleashed Supervision
Training sessions should start at 10-15 minutes, gradually increasing to over an hour.
Your pet is ready for this step only when he clearly avoids the entire Boundary Zone, regardless of any distractions or temptations. During this step, do not leave your pet unattended.
Goal:
To give your pet free run of the Pet Area off the leash.
Setup:
Adjust the Receiver Collar to the permanent setting appropriate for your pet.
Steps:
Phase 5 - Pet Monitoring
Your pet is ready to run! Check in on your pet at regular intervals.
Note: After you are satisfied your pet's training is complete, remove every other Boundary Flag every 4 days until all flags are removed. Save Boundary Flags for future use.
Remove the Receiver Collar and leave it in the Pet Area.
Once your pet learns the Boundary Zone, he will be reluctant to cross it for walks or car rides.
Option 1:
Replace the Receiver Collar with a regular collar. Put your pet in a car that is within the Pet Area and drive him out of the Pet Area.
Option 2:
Replace the Receiver Collar with a regular collar and leash. Walk your pet out of the Pet Area while giving a command such as "OK" at a specific place of the Boundary Zone (the end of your driveway, sidewalk, etc.). Always leave the Pet Area with a leash at this place and your pet will associate leaving the Pet Area only on a leash, only at this place, and only with a person. You may initially need to convince your pet to leave the Pet Area with a food treat and lots of praise.
Note: You may also carry your pet out of the Pet Area.
Congratulations! You have now successfully completed the training program.
Your PetSafe Stay + Play Wireless Fence system is completely portable. Follow the set-up procedures (Steps 1 through 4) wherever you wish to have containment of your pet. Reestablish the Pet Area and mark it with Boundary Flags so your pet knows his Boundary Zone. Place the Transmitter indoors at least 3 feet from large metal objects.
Note: If setting up in a metal building or vehicle, the maximum size of the Pet Area may be reduced. Be sure to remove the Receiver Collar before removing power from the Transmitter. If you want to power the Transmitter from a car or other DC source, use an inverter rated for 50 watts or more.
To purchase additional accessories for your PetSafe Stay + Play Wireless Fence system, contact the Customer Care Center at 1-800-732-2677 or visit our website at www.petsafe.net to locate a retailer near you.
Component | Part Number |
Extra Stay + Play Wireless Fence Receiver Collar (Rechargeable) | PIF00-14288 |
Extra Stubborn Dog Stay + Play Wireless Fence Receiver Collar (Rechargeable) | PIF00-13672 |
Extra Wireless Receiver Collar (Non-Rechargeable) | PIF-275-19 |
Wireless Transmitter Power Adapter (USA Plug) | RFA-464 |
Receiver Collar Charger | RFA-463 |
Extra Boundary Flags | RFA-2 |
Extra Wireless Transmitter and Adapter | PIF00-13210 |
Receiver Collar Accessory Pack | RFA-454 |
Is the Receiver Collar waterproof? |
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Will the PetSafe Stay + Play Wireless Fence system cover a larger circle than 210 feet across? |
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Will a sloping yard or hills affect the Pet Area? |
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Can I use more than one Receiver Collar with the Stay + Play Wireless Fence system? |
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Will the Stay + Play Wireless Fence system keep other pets out of my yard? |
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Is there a hand-held remote Transmitter that will work with the Wireless system Receiver Collar? |
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If I have a question about my Stay + Play Wireless Fence system or need replacement parts, where can I get answers or service? |
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Can I use the Stay + Play Wireless Fence system on an aggressive pet? |
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Can I use the Stay + Play Wireless Fence system on a cat? |
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What happens if the power goes out? |
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If my pet leaves the Pet Area, how long will he be corrected? |
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How often do I need to charge the Receiver Collar battery? |
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Can I place the Receiver on another collar? |
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Do I need to perform maintenance on my Stay + Play Wireless Fence system? |
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How do I know the battery in the Receiver Collar is still working? |
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Will vehicles, buildings and landscape features (trees, shrubs, etc.) affect the performance of the Stay + Play Wireless Fence system? |
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What do I do if my pet's neck becomes red and irritated? |
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Can I attach a leash to the Receiver Collar? |
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Why does my Receiver Collar have a tone only mode? |
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The Transmitter is sounding an intermittent double tone alarm. |
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The Transmitter is sounding a intermittent single tone when I unplug the Power Adapter from the wall outlet. |
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The Transmitter is generating a loud continuous tone. |
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The Receiver Collar is not beeping when setting up the Boundary Zone. |
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The Receiver Collar is not beeping or administering a Static Correction. |
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The Receiver Collar is beeping everywhere. |
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The Receiver Collar is beeping inside the house. |
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My pet is receiving a Static Correction in his metal crate. |
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The Boundary Zone seems to fluctuate. |
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The Receiver Collar activates in the middle of the yard. |
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The Receiver Collar is beeping but my pet is not responding to the Static Correction. |
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My pet reacts strongly to the Static Correction and has become fearful. |
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The Transmitter Power Light is not on. |
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I was setting up the Pet Area and after I turned down the Boundary Control Dial, the Receiver Collar would no longer beep or correct. |
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My next-door neighbor has an In-Ground Containment system and the Receiver Collar does not activate near their property. |
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The Receiver Collar has injured my pet's neck. |
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Explanation of Attention Words and Symbols used in this guide
This is the safety alert symbol. It is used to alert you to potential personal injury hazards. Obey all safety messages that follow this symbol to avoid possible injury or death. | |
WARNING indicates a hazardous situation which, if not avoided, could result in death or serious injury. | |
CAUTION, used without the safety alert symbol, indicates a hazardous situation which, if not avoided, could result in harm to your pet. | |
NOTICE | NOTICE is used to address practices not related to personal injury. |
This PetSafe Stay + Play Wireless Fence system is NOT a solid barrier. The system is designed to act as a deterrent to remind pets by Static Correction to remain in the boundary established. It is important that you reinforce training with your pet on a regular basis. Since the tolerance level to Static Correction varies from pet to pet, Radio Systems Corporation CANNOT guarantee that the system will, in all cases, keep a pet within the established boundary. Not all pets can be trained to avoid crossing the boundary! Therefore, if you have reason to believe that your pet may pose a danger to others or harm himself if he is not kept from crossing the boundaries, you should NOT rely solely upon the PetSafe Stay + Play Wireless Fence system to confine your pet. Radio Systems Corporation shall NOT be liable for any property damage, economic loss or any consequential damages, sustained as a result of any animal crossing the boundary.
Proper fit of the collar is important. A collar worn for too long or made too tight on the pet's neck may cause skin damage ranging from redness to pressure ulcers; this condition is commonly known as bed sores.
These steps will help keep your pet secure and comfortable. Millions of pets are comfortable while they wear stainless steel contacts. Some pets are sensitive to contact pressure. You may find after some time that your pet is very tolerant of the collar. If so, you may relax some of these precautions. It is important to continue daily checks of the contact area. If redness or sores are found, discontinue use until the skin has fully healed.
In rare instances, if your pet is near the boundary at the time when the power fails, it is possible that your pet will receive a correction. This correction will stop after a 15 second timeout period has been reached. This is due to the operation of the collar: the collar is activated by the absence of the containment signal.
While results will vary depending on the UPS manufacturer's specifications the following are typical examples to guide your choice of UPS:
If settings below maximum fence size are used, additional backup time will result. At minimum fence size settings backup time may be more than two times the backup time estimated at maximum fence size.
NOTICE
Thank you for choosing PetSafe brand. You and your pet deserve a companionship that includes memorable moments and a shared understanding together. Our products provide you with the tools and technologies to successfully train your pet. If you have any questions about our products or training your pet, please visit our website at www.petsafe.net or contact our Customer Care Center at 1-800-732-2677. To get the most protection out of your warranty, please register your product within 30 days at www.petsafe.net. By registering and keeping your receipt, you will enjoy the product's full warranty and should you ever need to call the Customer Care Center, we will be able to help you faster. Most importantly, we will never give or sell your valuable information to anyone. Complete warranty information is available online at www.petsafe.net.
USA & Canada—Tel: 800-732-2677
Monday–Friday 8 AM – 8 PM / Saturday 9 AM – 5 PM
Australia—Tel: 1800 786 608
Monday–Friday 8:30 AM – 5 PM
New Zealand—Tel: 0800 543 054
Monday–Friday 10:30 AM – 7 PM
United States and Canada—Radio Systems Corporation, 10427 PetSafe Way, Knoxville, TN 37932 USA
Australia/New Zealand—In compliance with the Australian Consumer Law, Warranties Against Defects, effective January 1, 2012, warranty details of this Product are as follows:
Claims Procedure: Any claim made under this Warranty should be made directly to Radio Systems Australia Pty Ltd. Customer Care Centre at:
Radio Systems Australia Pty Ltd.
PO Box 7266, Gold Coast Mail Centre QLD 9726 Australia
Australia Residents: 1800 786 608
New Zealand Residents: 0800 543 054
Email: info@petsafeaustralia.com.au
Should you have any queries or require any further information, please contact our Customer Care Centre on 1800 786 608 (Australia) or 0800 543 054 (New Zealand).
Radio Systems Corporation
10427 PetSafe Way
Knoxville, TN 37932
1-800-732-2677
www.petsafe.net
Here you can download full pdf version of manual, it may contain additional safety instructions, warranty information, FCC rules, etc.
Download Petsafe Stay + Play Wireless Fence (PIF00-12917) Manual
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