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Troubleshooting
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Summary of Contents for Kenmore 795.7802 Series
- Page 1 Use & Care Guide English Models: 795.7802* 795.7804* 795.7902* 795.7904* Bottom Freezer Refrigerator = color number P/N MFL67851301 Sears Brands Management Corporation Hoffman Estates, IL 60179 U.S.A. www.kenmore.com www.sears.com Sears Canada Inc. Toronto, Ontario, Canada M5B 2C3 www.sears.ca...
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Page 2: Table Of Contents
TABLE OF CONTENTS Warranty Freezer Section ................Protection Agreements Ice Bin ............33 ..........Important Safety Instructions Pullout Drawer ..........34 ......Electrical & Grounding Requirements Durabase ............34 ....Parts and Features Durabase Divider .......... 34 ........... Refrigerator Installation ......10-25 Care And Cleaning ........ -
Page 3: Warranty
WARRANTY REFRIGERATOR WARRANTY Kenmore Elite Limited Warranty When this appliance is installed, operated and maintained according to all supplied instructions, the following warranty coverage applies. To arrange for warranty service, call 1-800-4-MY-HOME® (1-800-469-4663). • One Year Limited Warranty on Appliance For one year from the date of purchase, free repair will be provided if any non-consumable part of this appliance fails due to defects in material or workmanship. -
Page 4: Protection Agreements
Master Protection Agreements • Power surge protection against electrical damage due to power fluctuations. Congratulations on making a smart purchase. Your new Kenmore Elite ® product is designed and manufactured $250 Food Loss Protection • annually for any food for years of dependable operation. But like all products,... -
Page 5: Important Safety Instructions
IMPORTANT SAFETY INSTRUCTIONS BASIC SAFETY PRECAUTIONS This guide contains many important safety messages. Always read and obey all safety messages. This is the safety alert symbol. It alerts you to safety messages that inform you of hazards that can kill or hurt you or others, or cause damage to the product. - Page 6 WARNING • Before replacing a burned-out or broken light bulb, • DO NOT touch the automatic ice making mechanism while the refrigerator is plugged in. unplug the refrigerator or turn off power at the circuit breaker or fuse box in order to avoid contact with a live •...
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Page 7: Electrical & Grounding Requirements
CFC/HCFC DISPOSAL Your old refrigerator may have a cooling system that If you are throwing away your old refrigerator, make used CFCs or HCFCs (chlorofluorocarbons or hydro sure the refrigerant is removed for proper disposal chlorofluorocarbons). CFCs and HCFCs are believed to by a qualified technician. -
Page 8: Parts And Features
PARTS AND FEATURES Freezer Drawer Model Use this page to become more familiar with the parts and features of your refrigerator. NOTE: This guide covers several different models. The refrigerator you have purchased may have some or all of the items listed below. -
Page 9: Parts And Features
PARTS AND FEATURES Freezer Swing Model Use this page to become more familiar with the parts and features of your refrigerator. NOTE: This guide covers several different models. The refrigerator you have purchased may have some or all of the items listed below. -
Page 10: Refrigerator Installation
REFRIGERATOR INSTALLATION WARNING WARNING Excessive Weight Hazard: Excessive Weight Hazard: Your refrigerator is heavy. When moving the Use two or more people to move and install the refrigerator for cleaning or service, be sure to protect refrigerator. Failure to do so can result in back or the floor. -
Page 11: Installation
REFRIGERATOR INSTALLATION PRIOR TO USE INSTALLATION (continued) 1. Clean your refrigerator thoroughly and wipe off all 1. To avoid noise and vibration, the unit must be leveled dust that accumulated during shipping. and installed on a solidly constructed floor. If required, adjust the leveling legs to compensate for unevenness of the floor. -
Page 12: Removing/Replacing Your Refrigerator And Freezer Handles, Doors And Drawers
REFRIGERATOR INSTALLATION NOTE: Removing the doors is the recommended procedure when it is necessary to move the refrigerator through a narrow opening. If it is necessary to remove the handles, follow the directions below. HOW TO REMOVE REFRIGERATOR DOOR HANDLE Mounting Fasteners NOTE: Handle appearance may vary from... - Page 13 REFRIGERATOR INSTALLATION NOTE: Removing the doors is the recommended procedure when it is necessary to move the refrigerator through a narrow opening. If it is necessary to remove the handles, follow the directions below. HOW TO REMOVE FREEZER DOOR HANDLE NOTE: Handle appearance may vary from illustrations on this page.
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Page 14: Removing And Replacing
REFRIGERATOR INSTALLATION REMOVING AND REPLACING 3. Remove the three bolts using a 10mm or 13/32-inch socket wrench and lift off the top hinge. REFRIGERATOR DOORS WARNING Excessive Weight Hazard: Use two or more people to remove and install the refrigerator doors. Failure to do so can result in back or other injury. -
Page 15: How To Remove The Freezer Door
REFRIGERATOR INSTALLATION HOW TO REMOVE THE FREEZER DOOR Reinstalling the Refrigerator Door (For Freezer Swing Models) 1 Make sure that the plastic sleeve is inserted in the bottom of the door. Lower the door onto the middle NOTE: Before removing the freezer door, make sure you hinge pin as shown in the figure. - Page 16 REFRIGERATOR INSTALLATION HOW TO REMOVE THE FREEZER DRAWER HOW TO INSTALL THE FREEZER DRAWER (For Freezer Drawer Models) Pull out each rail to full extension. WARNING: Use two or more people to remove and install the freezer drawer. Failure to do so can result in back or other injury.
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Page 17: Reversing Doors And Handles (Drawer Model)
REFRIGERATOR INSTALLATION REVERSING REFRIGERATOR DOORS Reversing Doors (For Freezer Drawer Models) You may find it more convenient to have the doors open from the right, rather than from the left as installed by the WARNING factory. The "right side" referred to in the directions is the side on your right as you face the front of the unit. - Page 18 REFRIGERATOR INSTALLATION 4. Remove the four screws (1), the hinge pin insert (2) and 6. Use a ¼ inch hex socket wrench to loosen and remove the hinge pin brackets (3) from the bottom right side of the hinge pin (1) from the middle hinge bracket. Use the door.
- Page 19 REFRIGERATOR INSTALLATION 10. Reattach middle hinge pin using ¼ in. socket wrench. 13. Pace the refrigerator door down over the hinge pin on the middle hinge pin bracket. Middle Hinge Bracket Middle Hinge NOTE: Bracket has been flipped, but hinge pin stays NOTE: The left top hinge, left hinge cover and right hinge in the same orientation with its hexagonal end facing cap are provided for reversing doors.
- Page 20 REFRIGERATOR INSTALLATION Reversing Door Handle 4. Install the plug buttons on the left side. NOTE: Handle appearance may vary from illustrations on Plug buttons this page. 1. Loosen the two set screws with a 3/32 in. Allen wrench and remove the handle. Handle Screw 5.
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Page 21: Reversing Doors And Handles (Swing Model)
REFRIGERATOR INSTALLATION REVERSING REFRIGERATOR DOORS Reversing Doors (For Freezer Swing Models) You may find it more convenient to have the doors open from the right, rather than from the left as installed by the WARNING factory. The "right side" referred to in the directions is the side on your right as you face the front of the unit. - Page 22 REFRIGERATOR INSTALLATION 4. Remove the four screws (1), the hinge pin insert (2) and 7. Carefully lift up the freezer door. Remove and place it the hinge pin brackets (3) from the bottom right side of on a non-scratching surface. the door.
- Page 23 REFRIGERATOR INSTALLATION 11. Reinstall the hinge pin insert (1), the hinge pin brackets 14. Using a 13/32 in. socket wrench with a 2 in. extension (2) and screws (3) on the bottom left side of the door. and a screwdriver, tighten the two bolts and a screw, and attach the bottom hinge on left side of the flange.
- Page 24 REFRIGERATOR INSTALLATION 18. Flip the middle hinge bracket and position on left side 22. Loosen the two screws and remove the left hinge cap. of refrigerator. Re-attach with two bolts and a screw. 19. Place freezer door down on bottom hinge pin. 23.
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Page 25: Leveling And Door Alignment
REFRIGERATOR INSTALLATION LEVELING AND DOOR ALIGNMENT DOOR ALIGNMENT If the space between your doors is uneven, follow the LEVELING instructions below to align the doors. After installing, plug the refrigerator’s power cord into a 3-prong grounded outlet and push the refrigerator into the Remove the top hinge cover screws. -
Page 26: Using Your Refrigerator
USING YOUR REFRIGERATOR SETTING THE CONTROLS AIRFLOW Be sure not to block vents while packing your refrigerator. Doing so will restrict airflow and may cause the refrigerator temperature to become too warm or cause interior moisture buildup. (See the air flow diagram below.) <... - Page 27 USING YOUR REFRIGERATOR ULTRA ICE DEMO MODE (FOR STORE USE ONLY) Ultra Ice button, the light • When you press and hold the Demo mode disables all cooling in the refrigerator and will be on in the display and will continue for 24 hours. freezer sections to conserve energy while on display in The function will automatically shut off after 24 hours.
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Page 28: Automatic Icemaker
USING YOUR REFRIGERATOR AUTOMATIC ICEMAKER WARNING Ice is made in the automatic icemaker and sent to the dispenser. The icemaker will produce 70~210 cubes in Personal Injury Hazard a 24-hour period, depending on freezer compartment DO NOT place fingers or hands on the automatic ice temperature, room temperature, number of door openings making mechanism while the refrigerator is plugged in. - Page 29 USING YOUR REFRIGERATOR AUTOMATIC ICEMAKER (continued) WHEN YOU SHOULD SET THE ICEMAKER POWER SWITCH TO OFF (O) CAUTION • When the water supply will be shut off for several • The first ice produced may include particles or odor hours. from the water supply line or the water tank.
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Page 30: Food Storage Guide
USING YOUR REFRIGERATOR FOOD STORAGE GUIDE STORING FROZEN FOOD Wrap or store food in the refrigerator in airtight and NOTE: Check a freezer guide or a reliable cookbook moisture-proof material unless otherwise noted. This for further information about preparing food for prevents food odor and taste transfer throughout the freezing or for food storage times. -
Page 31: Refrigerator Section
USING YOUR REFRIGERATOR REFRIGERATOR SECTION ADJUSTING SHELVES (FULL SHELF) To remove a shelf — Lift up the back of the shelf The shelves in your refrigerator are adjustable to meet slightly, then pull the shelf forward and out. your individual storage needs. Your model may have full or split shelves. -
Page 32: Humidity Controlled Crisper
USING YOUR REFRIGERATOR HUMIDITY CONTROLLED CRISPER To remove the glass 1. Lift up the glass under the crisper cover. The crispers provide fresher tasting fruit and vegetables by letting you easily control humidity inside the drawer. 2. Pull the glass up and out. NOTE: Pantry drawer not shown for clarity. -
Page 33: Door Bins
USING YOUR REFRIGERATOR FREEZER SECTION DOOR BINS The door bins are removable for easy cleaning and * The appearance of the actual product may differ adjustment. depending on the model. 1. To remove a bin, simply lift the bin up and pull straight ICE BIN out. -
Page 34: Pullout Drawer
USING YOUR REFRIGERATOR PULLOUT DRAWER DURABASE 1. To remove the Durabase, push it to the back as much 1. To remove, pull the drawer out to full extension. Lift as possible. Tilt up the front of the Durabase and pull the top drawer up and out, making sure to clear straight out. -
Page 35: Care And Cleaning
CARE AND CLEANING INSIDE WALLS (allow the freezer to warm up so WARNING the cloth will not stick) To help remove odors, you can wash the inside of the refrigerator with a mixture of baking soda and warm water. Mix 2 tablespoons of baking soda to 1 quart of water (26 g soda to 1 liter water.) Be sure the baking soda is completely dissolved so it does not scratch the surfaces of the refrigerator. -
Page 36: Light Replacement
CARE AND CLEANING LIGHT REPLACEMENT WHEN YOU MOVE When you are moving your refrigerator to a new home, WARNING follow these steps to prepare it for the move. 1. Remove all food from the refrigerator and pack all Electrical Shock Hazard frozen food in dry ice. -
Page 37: Connecting The Water Line
CONNECTING THE WATER LINE BEFORE YOU BEGIN WHAT YOU WILL NEED • Copper Tubing, ¼ in. outer This water line installation is not covered by the refrigerator diameter, to connect the refrigerator warranty. Follow these instructions carefully to minimize the to the water supply. -
Page 38: Installation Instructions
CONNECTING THE WATER LINE INSTALLATION INSTRUCTIONS 5. TIGHTEN THE PIPE CLAMP Tighten the clamp screws until the sealing washer Install the shutoff valve on the nearest frequently used begins to swell. drinking water line. NOTE: Do not overtighten the clamp or you may crush the tubing. - Page 39 CONNECTING THE WATER LINE 8. FLUSH OUT THE TUBING 10. TURN THE WATER ON AT THE SHUTOFF VALVE Tighten any connections that leak. Turn the main water supply on and flush out the tubing until the water is clear. Shut the water off at the water valve after about one quart of water has been flushed through the tubing.
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Page 40: Troubleshooting Guide
TROUBLESHOOTING GUIDE Before conducting troubleshooting, make sure that the following basic requirements are met: Service Flow 0.5 gpm (1.9 lpm) Water Supply Potable Water Water Pressure 40-120 psi (138 - 827 kPa) Operating Ambient 55°F - 110°F Temperature Limits 115 Volts, 60 Hz, AC only, and fused Electrical Ratings at 15 or 20 amperes. - Page 41 TROUBLESHOOTING GUIDE COOLING Problem Possible Causes Solutions Refrigerator or Refrigerator was recently installed. It may take up to 24 hours for each compartment to Freezer section is too reach the desired temperature. warm. Air vents are blocked. Rearrange items to allow air to flow throughout the compartment.
- Page 42 TROUBLESHOOTING GUIDE COOLING Problem Possible Causes Solutions Food is freezing Food with high water content was Rearrange items with high water content away from air in the refrigerator placed near an air vent. vents. compartment. Refrigerator temperature control is set If the temperature is too cold, adjust the control one incorrectly.
- Page 43 TROUBLESHOOTING GUIDE ICE & WATER Problem Possible Causes Solutions Icemaker is not Demand exceeds ice storage The icemaker will produce approximately 70~210 making enough ice. capacity. cubes in a 24 hour period. House water supply is not connected, Connect the refrigerator to a cold water supply with valve is not turned on fully, or valve is adequate pressure and turn the water shutoff valve clogged.
- Page 44 TROUBLESHOOTING GUIDE ICE & WATER Problem Possible Causes Solutions Icemaker is not Refrigerator was recently installed or It may take up to 24 hours for each compartment to making ice. icemaker recently connected. reach the desired temperature and for the icemaker to begin making ice.
- Page 45 TROUBLESHOOTING GUIDE NOISE Problem Possible Causes Solutions Clicking The defrost control will click when Normal Operation the automatic defrost cycle begins and ends. The thermostat control (or refrigerator control on some models) will also click when cycling on and off. Rattling Rattling noises may come from the Normal Operation...
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Page 46: Troubleshooting Guide
TROUBLESHOOTING GUIDE PARTS & FEATURES Problem Possible Causes Solutions Doors will not close Food packages are blocking the door Rearrange food containers to clear the door and door correctly or pop open. shelves. open. Ice bin, crisper cover, pans, shelves, Push bins all the way in and put crisper cover, pans, door bins, or baskets are out of shelves and baskets into their correct positions. -
Page 47: Kenmore Connect
Kenmore Connect™ System If you experience problems with your refrigerator, call Should you experience any problems with your 1-800-4-MY-HOME ® . Only use the Kenmore Connect refrigerator, it has the capability of transmitting data via System feature when instructed to do so by the Kenmore your telephone to the Kenmore Connect Team. - Page 48 Get it fixed, at your home or ours! Your Home For troubleshooting, product manuals and expert advice: www.managemylife.com For repair – in your home – of all major brand appliances, lawn and garden equipment, or heating and cooling systems, no matter who made it, no matter who sold it! For the replacement parts, accessories and owner’s manuals that you need to do-it-yourself.
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Questions and answers
Refrigerator 795.7904 freezer suddenly not holding temperature. Food is thawing, with controls set correctly and upper fridge section still normal.
The Kenmore 795.7802 Series refrigerator freezer may not be holding temperature while the fridge section remains normal due to incorrect temperature control settings. If the freezer is too warm, adjust the temperature setting one increment at a time and wait 24 hours for stabilization. Additionally, ensure that the doors are closing properly, as improper sealing can cause temperature issues. If the problem persists, check for excessive frost buildup or blocked air vents that may be restricting airflow.
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@Chuck Knuth I have the same problem. Air vent clear, no frost build up. Refrigerator working fine, freezer warmer than refrigirator.
is there a water filter
Yes, the Kenmore 795.7802 Series refrigerator has a water filter, as the document mentions water pressure requirements for models with a water filter.
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the refrigerator light and the display are off. Does this mean the refrigerator is no longer cooling? Where is the light bulb should I need to replace it?