Kenmore Connect; Service - Kenmore 795.7802 Series Use & Care Manual

Should you experience any problems with your
refrigerator, it has the capability of transmitting data via
your telephone to the Kenmore Connect Team. This gives
you the capability of speaking directly to our trained
specialists. The specialist records the data transmitted
from your machine and uses it to analyze the issue,
providing a fast and effective diagnosis.
Using the Kenmore Connect
NOTE: For best results, use Kenmore Connect with a landline phone.
HoLD
the mouthpiece of your phone in front of the speaker that is located on the right hinge of the
refrigerator door, when instructed to do so by the call center. Hold the phone no more than one inch from
(but not touching) the speaker.
PUSH
and hold the Freezer Temp button for three seconds while continuing to hold your phone to the
speaker.
LISten
for three beeps. After you hear the three beeps, release the Freezer Temp button. Keep the phone
3
in place until the tone transmission has finished. This takes about 3 seconds, and the display will count
down the time. Once the countdown is over and the tones have stopped, resume your conversation with the
specialist, who will then be able to assist you in using the information transmitted for analysis.
NOTE:
• For best results, do not move the phone while the tones are being transmitted.
• If the call center agent is not able to get an accurate recording of the data, you may be asked to
try again.
NOTE:
• Call quality differences by region may affect the function.
• Use the home telephone for better communication performance, resulting in better service.
• Bad call quality may result in poor data transmission from your phone to the machine, which could
cause Kenmore Connect to not work properly.
Kenmore Connect™ System
If you experience problems with your refrigerator, call
1-800-4-MY-HOME
System feature when instructed to do so by the Kenmore
Connect Team. The transmission sounds that you will hear
are normal and sound similar to a fax machine.
Kenmore Connect cannot be activated unless your
refrigerator is connected to power. If your refrigerator
is unable to turn on, then troubleshooting must be done
without using Kenmore Connect.
System
™
47
® . Only use the Kenmore Connect