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Summary of Contents for iPECS LIP-7016D
- Page 1 LIP-7016D & 7024D Users Guide...
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Page 2: Table Of Contents
NTRODUCTION 1.1 General....................1 1.2 Feature Information ................1 1.3 Feature Groupings ................1 1.4 iPECS LIP-7016D & 7024D Phone Description........ 2 1.5 LCD Operation .................. 5 1.6 Using the Speakerphone..............5 1.7 Using a Bluetooth Wireless Headset..........6 2. R ..................7... - Page 3 LIP-7016D/7024D User Guide 4.1 Call Transfer: Sending a call to a different destination ....23 4.2 Call Hold: Placing a call in a waiting state ........23 4.3 Broker Call: Switching between two calls........24 4.4 Joining Multiple People in a Conference......... 24 4.4.1 Setting up a Conference Room..........
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Page 4: Introduction
Employing state-of-the-art Voice over Internet Protocol (VoIP) technology, voice and data converge on a single IP packet network. Because each iPECS Phone is an IP appliance, it can be moved easily throughout the office LAN and maintain normal operation. -
Page 5: Ipecs Lip-7016D & 7024D Phone Description
User Guide iPECS LIP-7016D & 7024D Phone Description The iPECS LIP-7016D and LIP-7024D Phones incorporate the latest in VoIP technology and user interface to provide you with a cost effective, simple to use, productive communications tool. It includes a large 3-line 24-character per line LCD. - Page 6 LIP-7016D/7024D User Guide Interactive 3 Soft buttons Handset Speaker Flex buttons Dial pad Fixed Feature buttons: Speaker Hold/Save Speed Navigation Microphone Trans/Pgm button Call Back Volume iPECS LIP-7016D/7024D Diagram...
- Page 7 LIP-7016D/7024D User Guide iPECS Phone headset jack iPECS Phone LAN connection iPECS Phone to PC connection iPECS Phone handset connection iPECS LIP-7016D/7024D Connections iPECS Phone LCD, Speakerphone & Related Features...
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Page 8: Lcd Operation
LIP-7016D/7024D User Guide LCD Operation The Liquid Crystal Display (LCD) of the iPECS LIP-7016D and LIP- 7024D has three lines of 24 characters each. The LCD is used to convey information to you. It provides the date, time and station number on the display while idle. -
Page 9: Using A Bluetooth Wireless Headset
Before using the headset, the headset must be “paired” with the BTU, and then the headset must be enabled for use. Operation of the iPECS LIP-7024D with the headset is the same as with the Speakerphone; merely use the Speaker button to go ON and OFF-hook. -
Page 10: Receiving Calls
Otherwise, you must press the flashing Flex button. External calls to an iPECS Phone will appear under the CO/IP line or a LOOP button External calls are from CO lines or VoIP channels that are programmed to ring at your phone. -
Page 11: Responding To A Call While Busy
Speaker mode—when the call is sent to the voice mailbox, the caller’s voice is automatically broadcast over the speaker of your iPECS Phone. You may terminate screening, leaving the caller in voice mail to record a message, talk with the caller and record the conversation in the mailbox, or answer the call and disconnect the Voicemail. -
Page 12: Differential Ring Signals
When multiple phones in a small area ring, it can be difficult to tell which are ringing. The iPECS Phone has 14 Ring Tones available for differentiating ring from one phone to another. Four of the tones are stored in the phone’s permanent memory; the remaining ten tones are in the system’s memory. -
Page 13: Answering Calls At Night
LIP-7016D/7024D User Guide Answering Calls at Night In the Night mode, Loud Bell Control may be used to send ring signals to external bells. You may answer these calls with Universal Night Answer (UNA). OPERATION To answer a call ringing during night mode over an external bell: •... -
Page 14: Forwarding Calls
LIP-7016D/7024D User Guide OPERATION To toggle DND ON and OFF: • Press the DND button. Forwarding Calls 2.8.1 Forwarding calls to another Station or Voice Mail Incoming calls may be diverted to other resources of the system. Resources include other stations, VMIM/VSF Voice Mail and External Voice Mail. -
Page 15: Forwarding Calls To An External Number
LIP-7016D/7024D User Guide To activate Call Forward for your phone from a different phone (Call Forward, Remote): • Lift the handset, • Press the Fwd Soft button, • Dial 0 (Remote Call Forward code), • Dial your Authorization code (Station number & Password), •... - Page 16 LIP-7016D/7024D User Guide To activate Call Forward, Off Premise (forward to an external number) from a different phone: • Lift the handset, • Press the Fwd Soft button, • Dial the Remote Call Forward code 0, • Dial your Authorization code (Station number & Password), •...
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Page 17: Forwarding Callers To A Text Message
User Guide 2.8.3 Forwarding callers to a Text Message Using an iPECS Phone, the system can be setup to return a ‘Text Message’ to internal callers. When calling your Station, internal callers will automatically receive the selected message or you can send a text message you select in response to an internal call, Silent Text Message. -
Page 18: Placing A Call
LIP-7016D/7024D User Guide 3. Placing a call Internal Calls 3.1.1 Placing Intercom calls You can place calls to other stations in the system over the Intercom. The call will ring, or for an ICM Voice Announce call, a splash tone will be heard. -
Page 19: Leaving A Message Wait
3.2.1 Placing external CO/VoIP calls External calls are placed on CO/IP lines. These ‘lines’ are accessed either by a button on the iPECS Phone assigned as a CO/IP line or by dial codes. The CO/IP lines are grouped for different types of calls, local, long distance, etc. -
Page 20: Waiting For The Next Available Co/Ip Line
LIP-7016D/7024D User Guide If Least Cost Routing is set-up, the number you dial will be analyzed and the system will place the call on the least expensive route. You may be assigned Dialing and/or CO/IP Line Access Restrictions, in which case you will receive error tone if you attempt to dial or access a restricted number/CO/IP line. -
Page 21: Disable Dialing From Your Phone
LIP-7016D/7024D User Guide OPERATION To enter an Account Code before the call: • Lift the handset, • Press the assigned button, ACCOUNT CODE • Dial the Account Code (1-12 digits), • Press *, Intercom dial tone is heard, • Place the CO/IP call as normal. -
Page 22: Using Automated Dialing
3.3.1 Using Last Number Redial (LNR) The last number dialed on an external call is automatically saved in the Last Number Redial (LNR) buffer. For users of an iPECS Display Phone, the system will store the numbers dialed on the last ten calls. -
Page 23: Using And Entering Station Speed Dial Numbers
100 or 2000-4999 for iPECS-300 & 600). 3.3.4 Using and Entering Station Speed Dial Numbers Your iPECS Phone has access to 20 or 100 Station Speed Dial numbers. For users in an iPECS-100, 20 Station Speed Dial numbers (bins 00~19) are available. The iPECS-300 & 600 support 100 Station Speed Dial numbers (bins (000~099). -
Page 24: Using Dial By Name And Entering Your Name
LIP-7016D/7024D User Guide OPERATION To place a call using Station Speed Dial: • Lift the handset, • Press SPEED • Dial the desired Station Speed Dial bin number (00-19 or 000-099). To enter a Station Speed Dial number with CO Line and Name: •... -
Page 25: Acnr: To Retry A Busy External Number Until Answered
LIP-7016D/7024D User Guide To enter your station user name: • Press the button, TRANS • Dial 74, • Dial name, up to 12 characters (refer to the Character Entry chart in section 4.3.4, • Press HOLD SAVE 3.3.6 ACNR: To retry a busy external number until answered... -
Page 26: Transfer, Conference & Other Call Handling
SAVE button twice. The LEDs for CO/IP line buttons flash at distinctive rates for the holding station and other iPECS Phone users. There are also user operations such as pressing a button that will place a call in Automatic Hold. -
Page 27: Broker Call: Switching Between Two Calls
You may switch between the active call and a call on Hold, placing the active call on Hold acting as a broker between two or more parties, Broker Call. iPECS Phone users may ‘broker’ for multiple calls up to the number of CO/IP line buttons. -
Page 28: Setting Up A Conference Room
Parked calls are subject to after the Call Park timer. Hold Recall OPERATION To park an active external call: • Press TRANS • Dial the Park Orbit (601-610 for iPECS-100 or 601-619 for iPECS- 300 & 600), • Return to idle. -
Page 29: Two-Way Record: Recording A Call
LIP-7016D/7024D User Guide To retrieve a parked call: • Lift the handset, • Dial the Park Orbit. Two-Way Record: Recording a call You may record an active external conversation in your Voice Mail Box. OPERATION To activate Two-Way Record while on a CO/IP call: •... -
Page 30: Get Your Messages & Send Sms
LIP-7016D/7024D User Guide 5. Get Your Messages & Send SMS The iPECS Phone allows you to send and receive several types of messages. These are accessed via the Message Summary Display, and described in the following paragraphs: 1: ST—Station Message Wait 2: CL—CLI Message Wait... -
Page 31: Responding To A Cli Message Indication
When callers are forwarded or recall to your Voice Mail Box, they can leave a voice message. Your Voice Mail Box is part of the integrated VMIM/VSF module, the iPECS Feature Server or an external Voice Mail system. These Voice Mail systems allow access to and management of the received voice messages. -
Page 32: Sending And Receiving Short Text Messages
At completion of session, hang-up. Sending and Receiving Short Text Messages You can exchange short text messages (max. 100 alphanumeric characters) with other iPECS display Phone users. These messages will activate the button LED and are displayed on the iPECS Phone LCD. - Page 33 LIP-7016D/7024D User Guide • Press to send your message. HOLD SAVE To view your received Short text messages: • Press the flashing button, the LCD shows the Message CALL BACK Summary display, ST CL VS VM FS 001 001 005 006 001 004 •...
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Page 34: Remote System Access
Dial as needed for the desired system resource. Mobile Phone Extension When away from your desk or office you can place and receive iPECS calls on a registered mobile phone. You may need to activate the Mobile Phone Extension feature and assign the Mobile Phone number. - Page 35 LIP-7016D/7024D User Guide NOTE—The mobile may reconnect to the transfer by pressing the # key.
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Page 36: Miscellaneous Features
LIP-7016D/7024D User Guide 7. Miscellaneous Features Call Log User’s can view a log of incoming, outgoing and missed calls on the display. A Flex button assigned as a button provides simple CALL LOG access to incoming (Called), dialed (outgoing) and lost (missed) calls. -
Page 37: Background Music And Music On Hold
Background Music (BGM) and Music On Hold (MOH). In addition, a recorded message from the VMIM can be used. BGM is played over the speakers of the iPECS Phone when the station is idle. MOH is played to callers placed on Hold. -
Page 38: Push-To-Talk (Ptt) Page
(Meet-Me-Page code) Push-To-Talk (PTT) Page iPECS Phones can be assigned as a member of one or more of the system’s nine Push-To-Talk (PTT) page groups. Users separately log-in or log-out of any one or all PTT groups to which the phone is assigned. -
Page 39: Alarm/Door Bell
Lift the handset, • Dial Door Open code, #* and contact number 1-4. NOTE—Contacts 3 & 4 are only available in the iPECS -300 & 600. Power Fail Transfer When AC power to the system fails, back-up operation may be provided with back-up batteries or Power Fail Transfer (PFT). -
Page 40: System Voice Memo
To hear Date & Time memo: • Dial Voice Memo feature code (661 for iPECS-100 or *661 for iPECS-300 & 600), date and time memo is heard, “Date is May 2nd.Time is xx:xx pm”. To hear Station Number Prompt: •... -
Page 41: Hot Desk
User Guide Hot Desk iPECS phones in the system may be assigned for Hot Desk operation. These Hot Desk phones let you log-on and use the Hot Desk phone as if it were your station. Once logged-on, the Hot Desk station will take on the attributes assigned to your station number and you can make calls as normal. -
Page 42: Working With Pbx, Centrex & Isdn Features
When accessing a CO line, the phone will act as an extension of the host, allowing access to the host system features using the host dial codes. While on a call, use the iPECS Flash feature to transfer calls to other host extensions or access features of the host. -
Page 43: Using Isdn Supplementary Services
8.2.3 Activating ISDN Caller ID Restriction iPECS Phone users can restrict the transmission of Caller ID to the far- end. This may be a subscription service of your carrier. Separate Flex buttons are required to activate outgoing, Connected Line (COL), and incoming, Calling Line ID (CLID) restriction. -
Page 44: Setting Features & Flex Buttons
9. Setting Features & Flex buttons Entering Station Program Data A special code set is available for iPECS Phone users to assign certain attributes such as Authorization Codes (Passwords). After entering the User Program mode, you dial the codes to select the attribute and setting. -
Page 45: Appendixa Flexible Numbering Plan
LIP-7016D/7024D User Guide 10. Appendix A Flexible Numbering Plan Feature iPECS- iPECS- iPECS- Remark 100- 100- 1000- Intercom Call 1599 501- 501- 501-535 Internal Page Zone Internal All Call Page Meet Me Page 545- 545- 545-546 External Page Zone 1~2... - Page 46 LIP-7016D/7024D User Guide Feature iPECS- iPECS- iPECS- Remark ACD Supervisor Login ACD Supervisor Logout ACD Help Code ACD Calls In Queue Display ACD Supervisor Status Display ACD Supervisor Monitor ACD Reroute Queued Call w/answer ACD Reroute Queued Call w/o answer...
- Page 47 LIP-7016D/7024D User Guide Feature iPECS- iPECS- iPECS- Remark PTT Group Login/Logout...
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Page 48: Appendixb User Program Codes
LIP-7016D/7024D User Guide 11. Appendix B User Program Codes Code Function Remarks Enblock Mode Dialing iPECS LIP-7000 only 11 x Select Ring Tone 1-8 Differential Ring, Intercom 12 x Select Ring Tone 1-8 Differential Ring, CO/IP line Select ICM Signal mode,... - Page 49 ATD I NTRUSION Assign Button Assign Button EYPAD ACILITY Assign Button OHVO Button Assignment iPECS LIP-7000 only PEED Button Assignment iPECS LIP-7000 only Button Assignment iPECS LIP-7000 only Button Assignment iPECS LIP-7000 only Button Assignment iPECS LIP-7000 only LASH Button Assignment...
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