Troubleshooting; Overview; Common Problems And Solutions - Comcast Internet 2go User Manual

Troubleshooting

Overview

When properly used, the 4G/3G Mobile Hotspot is a highly reliable product, but
there are times when troubleshooting guidance is helpful. This chapter contains
information on possible problem scenarios with suggested solutions and details on
how to get additional help when needed.

Common Problems and Solutions

Following are possible problem scenarios and suggested solutions.
My Mobile Hotspot has no power. The Power / Connection LED light does not
come on when the Power button is pressed.
Ensure the following:
• The AC power adapter is not connected to the Mobile Hotspot, and you
pressed the Power button for two seconds.
• Battery is properly installed inside the Mobile Hotspot.
• Battery is fully charged. (If not, attach the AC power adapter to the Mobile
Hotspot and plug it into an electrical outlet for about four hours; you can use
the Mobile Hotspot while it is charging.)
I cannot locate or read the sticker on the Mobile Hotspot that lists the
default WiFi network name (SSID) and WiFi Key.
If the default WiFi network information sticker on the back of the Mobile Hotspot
is not available or unreadable/damaged, the information can be obtained from the
copy of the original sticker that was placed on the back of your Getting Started
Guide. If the original Getting Started Guide is not available or you have changed your
WiFi Key from the Mobile Hotspot's browser interface.
Do the following:
1. Connect the Mobile Hotspot to a computer via the USB cable.
2. Open your browser, ensuring that the Mobile Hotspot has a connection.
3. Connect to the Mobile Hotspot browser interface (http://settings.hotspot).
4. From the Landing Page, log in to the browser interface and click the MiFi
Administration link located at the top of the page.
Choose WiFi > WiFi Settings from the menu bar.
5.
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