Comcast Internet 2go User Manual
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Comcast Internet 2go User Manual

Comcast Internet 2go User Manual

4g/3g mobile hotspot
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XFINITY Internet 2go
Device User Guide
4G/3G Mobile Hotspot

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  • Page 1 XFINITY Internet 2go Device User Guide 4G/3G Mobile Hotspot...

  • Page 2: Software License

    ©2011 Comcast. All rights reserved. The information contained in this document is subject to change without notice and should not be construed as a commitment by Comcast. Patents and Licenses Visit www.novatelwireless.com/patents for a complete list of all Novatel Wireless patents.

  • Page 3: Trademarks And Service Marks

    Trademarks and Service Marks Comcast, the Comcast logo, XFINITY , and the XFINITY logo are registered trademarks or trademarks of Comcast. Novatel Wireless is a trademark of Novatel Wireless, Inc., and the other trademarks, logos, and service marks (collectively the “Trademarks”) used in this user manual are the property of Novatel Wireless or their...

  • Page 4: Table Of Contents

    Table of Contents 1.1 Introducing the XFINITY 4G/3G Mobile Hotspot 4.1 Troubleshooting Overview Features Package Contents Common Problems and Solutions Minimum Requirements Getting Started with Your Mobile Hotspot 5.1 Glossary Understanding Your Mobile Hotspot Caring for Your Mobile Hotspot 6.1 Recording Your Settings Quick reference of important Mobile Hotspot settings 2.1...

  • Page 5: Introducing The Xfinity 4G/3G Mobile Hotspot

    Internet from anywhere within the XFINITY Internet 2go coverage area. Features With your Mobile Hotspot, you can: • Connect your WiFi enabled devices to the Internet anywhere within the XFINITY Internet 2go coverage area. • Connect up to five (5) of your WiFi enabled devices to the 4G/3G Mobile Hotspot (via WiFi) and access the Internet to browse the Internet, access email, run business applications, and more, for up to four (4) hours on battery power.

  • Page 6: Getting Started With Your Mobile Hotspot

    Getting Started with Your Mobile Hotspot IMPORTANT! Use of the 4G/3G Mobile Hotspot requires active XFINITY Internet 2go service. If you have not yet signed up for XFINITY Internet 2go service, please call 1.800.XFINITY (1.800.934.6489) to establish service. Do the following: Ready •...
  • Page 7 (4G connection) once a signal is acquired. 3G signal acquired • Locate the WiFi network name (SSID) and WiFi Key on the back of your Mobile Hotspot. WiFi Network Name (SSID) Network Name: XFINITY ### Secure WiFi Key: 00000000000 Change Settings: http://settings.hotspot WiFi Key...
  • Page 8 Getting Started with Your Mobile Hotspot continued Connect! • Access the list of available WiFi networks from your WiFi enabled device. The following illustrates some common access methods: Windows XP System Tray Windows Vista System Tray Not Connected Wireless Network Connection Wireless networks are available.
  • Page 9 Getting Started with Your Mobile Hotspot continued • Select and connect to XFINITY ### Secure. NOTE: T he actual WiFi network name (SSID) for your Mobile Hotspot appears on the sticker affixed to the back of your Mobile Hotspot, and the “###” characters in the name “XFINITY ### Secure” are unique for each Mobile Hotspot. Windows XP System Tray Windows Vista System Tray Windows 7 System Tray Mac Dock...
  • Page 10 Additionally, when you access the Mobile Hotspot browser interface (http://settings.hotspot) when connected to XFINITY Internet 2go, the Landing Page’s status bar shows your network signal strength and connection status, either “4G Connected” or “3G Connected,” depending upon your coverage area.

  • Page 11: Understanding Your Mobile Hotspot

    Master Reset Button — resets your Mobile Hotspot to factory default settings. (Located under the battery cover.) Please see “Resetting the Mobile Hotspot to the Factory Defaults” on page 2.26 Network Name: XFINITY ### Secure 00000000000 WiFi Key: for instructions before resetting your Mobile Hotspot.
  • Page 12 Understanding Your Mobile Hotspot continued LED Operation The Mobile Hotspot’s Power / Connection LED provides valuable information about the state of the Mobile Hotspot and the connection. LED Color Status Indicates No light Device is powered off. Green Flashing: Device is powered on, connected to 3G, and active data transfer is occurring.

  • Page 13: Caring For Your Mobile Hotspot

    Network roaming status; appears when roaming outside of the XFINITY Internet 2go service area and can result in additional usage charges, depending upon your service plan. Battery status; indicates the amount of battery life remaining.

  • Page 14: Performing Basic Tasks

    Performing Basic Tasks Your 4G/3G Mobile Hotspot supports a range of features to manage your mobile Internet activity and multiuser connectivity. Basic capabilities include monitoring usage and system status, changing Mobile Hotspot security settings, and file sharing. This section include the following topics: •...

  • Page 15: Checking The Status Of The Mobile Hotspot

    Performing Basic Tasks continued Checking the Status of the Mobile Hotspot The Mobile Hotspot browser interface is an on-device, web-based utility that you access from your WiFi enabled device’s browser, allowing you to perform basic, as well as advanced, administrative and maintenance functions. When you first access the Mobile Hotspot, the Landing Page appears, providing you with high-level general information about your Mobile Hotspot.
  • Page 16 Performing Basic Tasks continued Navigation Bar At the top of the Landing Page is the navigation bar. The options that appear on the navigation bar are dynamic according to the page you visit. The following images are examples of the navigation bar: •...
  • Page 17 Performing Basic Tasks continued Memory card; displays only when a microSDHC card has been inserted into the Mobile Hotspot. WiFi enabled and is being broadcast by your Mobile Hotspot. WiFi disabled and is not being broadcast by your Mobile Hotspot; appears only if a WiFi connection to the Mobile Hotspot is not allowed when a WiFi enabled device is connected via a USB cable to the Mobile Hotspot.

  • Page 18: Charging/Recharging The Battery

    Performing Basic Tasks continued Charging/Recharging the Battery Under typical usage conditions with a single connected WiFi enabled device to your Mobile Hotspot, your Mobile Hotspot’s battery typically enables you to access the Internet for about four hours. You can detect the status of your battery by looking at the battery life indicator on the Status Indicator Panel on the front of your Mobile Hotspot.

  • Page 19: Extending Battery Usage

    Performing Basic Tasks continued Extending Battery Usage With the goal of prolonging battery life and reducing power consumption, your Mobile Hotspot can turn itself off when it is idle and running on battery power, as well as go into standby mode. (You can also set your Mobile Hotspot to standby when using AC power.) Additionally, you can set your Mobile Hotspot to operate in stealth mode, which turns off the Status Indicator Panel and LED, further reducing power consumption.
  • Page 20 Performing Basic Tasks continued Use the following to extend your battery life: • Stealth mode — turns off the Status Indicator Panel and Power / Connection LED. To turn on/off stealth mode, check/uncheck the Enable stealth mode check box. Turning off the Power / Connection LED will extend the battery life slightly.

  • Page 21: Sharing The Mobile Hotspot Network

    Hotspot. On the other WiFi enabled device(s), access the list of available WiFi networks. On the other WiFi enabled device(s), connect to XFINITY ### Secure. On the other WiFi enabled device(s), enter the WiFi Key exactly as it appears on the back of your Mobile Hotspot.
  • Page 22 Performing Basic Tasks continued Sharing a Secure Network Connection with WPS You can use WiFi Protected Setup (WPS) to automatically configure the WiFi network name (SSID) and WiFi Key for your Mobile Hotspot and connect WiFi enabled devices that support WPS. While your Mobile Hotspot supports two methods of WPS enrollment (that is, the “push”...
  • Page 23 Windows Vista System Tray Not Connected Wireless Network Connection Wireless networks are available. Not connected, Right-click here for more options. 1:58 PM 3:15 PM Select and connect to XFINITY ### Secure. NOTE: The actual WiFi network name (SSID) appears on the sticker affixed to the back of your Mobile Hotspot, and the “###” characters in the name “XFINITY ### Secure” are unique for each Mobile Hotspot. Windows 7 System Tray Windows Vista System Tray...
  • Page 24 Performing Basic Tasks continued The network connection manager may momentarily display a dialog box, prompting for the WiFi Key before disabling the text box and then displaying a message that the Mobile Hotspot is sending (that is, pushing) the appropriate network connection settings to the WiFi enabled device.

  • Page 25: Customizing Your Mobile Hotspot's Security

    Mobile Hotspot without your permission. Then, on the other WiFi enabled device, access the list of available WiFi networks. Connect to the Mobile Hotspot WiFi network (XFINITY ###, where “###” is unique for each Mobile Hotspot). You are now sharing your open Mobile Hotspot (no password required).
  • Page 26 Performing Basic Tasks continued In the navigation bar, click the Login link, and then type the administrator password in the Login text box and click the Login button. (Default administrator password: admin) In the navigation bar, click the MiFi Administration link. The Mobile Hotspot Home page appears: Click Setup Wizard.
  • Page 27 Performing Basic Tasks continued The Setup wizard’s Activation page appears: This page indicates that your Mobile Hotspot has successfully completed activation. Click the Next button. The Setup wizard’s Administrator Password page appears: To change the administrator password for the Mobile Hotspot browser interface, do the following: Check the Change Password check box.
  • Page 28 Performing Basic Tasks continued The Setup wizard’s WiFi Settings page appears: To change the WiFi network settings for the Mobile Hotspot, do the following: Check the Change WiFi Settings check box. In the Network Name (SSID) text box, specify a different name for the network.

  • Page 29: Manage Security Settings

    Performing Basic Tasks continued Manage Security Settings The Mobile Hotspot browser interface allows you to individually manage your Mobile Hotspot’s security settings. You can do any of the following: • Change the administrator password. • Manage your WiFi security settings on the WiFi Settings page (see page 2.17).
  • Page 30 Performing Basic Tasks continued Type your current password in the Current Password text box. Type the new password (must have 6 to 64 characters) in the New Password text box and again in the Verify New Password text box. Click Apply. Use this new administrator password when you log in to the Mobile Hotspot browser interface.
  • Page 31 Performing Basic Tasks continued You can do any of the following: • Change your WiFi network profile in the Profile drop-down list box to one of the following: - Open — allows anyone able to see the WiFi network to connect without a WiFi Key.
  • Page 32 Performing Basic Tasks continued - Security — shows the active security and allows you to select between the following security options, depending upon the current 802.11 mode in use: ~ WEP (64-bit) — select only if your WiFi enabled device only supports WEP, which is the least secure method.

  • Page 33: Controlling Your Cost (Roaming Controls)

    (Default setting: turned on) Check, if appropriate, the Allow International Roaming check box. (Default setting: unchecked so 3G international roaming is blocked) IMPORTANT! Additional charges may apply for international roaming. If you have any questions, please contact Comcast Customer Care at 1.800.XFINITY (1.800.934.6489). After selecting your network options settings, click Apply. 2.20...

  • Page 34: Changing 4G/3G Mobile Connection Settings

    Performing Basic Tasks continued Changing 4G/3G Mobile Connection Settings The Mobile Settings page of the Mobile Hotspot browser interface lets you modify network connection options. To modify network connection options, do the following: In your WiFi enabled device’s web browser, go to: http://settings.hotspot. In the navigation bar, click the Login link, and then type the administrator password in the Login text box and click the Login button.

  • Page 35: Accessing Shared Files Among Connected Users

    Performing Basic Tasks continued Accessing Shared Files among Connected Users Your Mobile Hotspot comes with a microSDHC slot that allows you to transfer files. The microSDHC card will be available as a network drive on the WiFi network of the Mobile Hotspot.
  • Page 36 Performing Basic Tasks continued The File Sharing page opens: From this page, you can see how much free space you have available on the microSDHC card and enable file sharing. Check the Enable File Sharing check box in the Configuration section. In the Share Name text box, type the name of the folder to share. (You should avoid special characters such as #, $, and %.) Select your security setting from the Authentication drop-down text box.

  • Page 37: Updating Your Mobile Hotspot's Software

    Performing Basic Tasks continued Mac OS X (v10.4 and later) Connect to your Mobile Hotspot using WiFi. Select Go > Connect to Server. In the address bar, type the Mobile Hotspot’s IP address and the Mobile Hotspot’s share name (for example: \\192.168.0.1\mifi, if your share name is the default name).
  • Page 38 Performing Basic Tasks continued The Software Update page opens: Click Check Now to check for the latest network updates. If the Status field indicates an update is available, connect your Mobile Hotspot to the AC power adapter and then click Download & Install. A download progress bar appears.

  • Page 39: Resetting The Mobile Hotspot To The Factory Defaults

    Performing Basic Tasks continued Resetting the Mobile Hotspot to the Factory Defaults CAUTION: Upon reset, any personalized settings will be lost, and the Mobile Hotspot will revert to the factory settings, including the WiFi network name (SSID) and WiFi Key as listed on the sticker on the bottom of your Mobile Hotspot. If you previously saved personal settings as a custom profile (that is, backed up a configuration file), all customized settings can be recovered by uploading that profile; otherwise, these settings cannot be recovered and must be manually reentered. To reset your Mobile Hotspot to its original factory settings, do the following: Make sure the Mobile Hotspot is powered on. Locate the master reset button on the back of the Mobile Hotspot.

  • Page 40: Accessing Advanced Features

    Accessing Advanced Features NOTE: Using these advanced features could result in you losing the capability to connect to your Mobile Hotspot and then having to reset it. We recommend backing up your current settings prior to using these features. This section provides information on the following advanced functions: • Displaying the Advanced Menu • Turning Off WiFi When Connected via USB • Restricting Access by Using MAC Filtering • Blocking Internet Access for Specific Applications (Port Filtering) •...

  • Page 41: Displaying The Advanced Menu

    Accessing Advanced Features continued Displaying the Advanced Menu The Mobile Hotspot browser interface supports two menu systems: • Simple menu — provides access to basic features, such as power management, security, and file sharing. (Default menu) • Advanced menu — provides access to advanced features (for example, MAC filtering, Internet traffic controls) that could result in you losing the capability to connect to your Mobile Hotspot and having to reset your Mobile Hotspot.

  • Page 42: Turning Off Wifi When Connected Via Usb

    Accessing Advanced Features continued NOTE: To redisplay the simple menu in the future, return to this page and check the Use simple menu system check box, and then click Apply. Turning Off WiFi When Connected via USB By default, other WiFi enabled devices can still connect to your Mobile Hotspot through WiFi when it is connected to a computer via USB. To block WiFi connections when connected via USB, do the following: In your WiFi enabled device’s web browser, go to: http://settings.hotspot.

  • Page 43: Restricting Access By Using Mac Filtering

    Accessing Advanced Features continued Restricting Access by Using MAC Filtering MAC filtering allows you to restrict access to your Mobile Hotspot to only those WiFi enabled devices with a specific MAC address. By using this feature, even a user that knows your network name (SSID) and WiFi Key cannot connect to your Mobile Hotspot unless you have specifically authorized the MAC address for that user’s WiFi enabled device.
  • Page 44 Accessing Advanced Features continued In the navigation bar, click the Login link, and then type the administrator password in the Login text box and click the Login button. (Default administrator password: admin) In the navigation bar, click the MiFi Administration link. The Mobile Hotspot Home page appears. With the advanced menu system active, choose WiFi > MAC Filter from the menu bar.

  • Page 45: Blocking Internet Access For Specific Applications (Port Filtering)

    Accessing Advanced Features continued If desired, type the MAC address for other WiFi enabled devices into the Add Trusted Client MAC Address text box and click Add. Click Apply. Blocking Internet Access for Specific Applications (Port Filtering) Port filtering allows you to enhance the security of your system by only allowing certain applications to reach the Internet.

  • Page 46: Allowing Incoming Internet Traffic (Port Forwarding)

    Accessing Advanced Features continued Select the Enable Port Filtering check box. Do any of the following: • To set up port filtering for standard applications, do the following: In the Allowed Applications section, select the check boxes for the applications you want to allow access to the Internet. Click Apply.
  • Page 47 Accessing Advanced Features continued To set up port forwarding, do the following: In your WiFi enabled device’s web browser, go to: http://settings.hotspot. In the navigation bar, click the Login link, and then type the administrator password in the Login text box and click the Login button. (Default administrator password: admin) In the navigation bar, click the MiFi Administration link.

  • Page 48: Disabling The Dhcp Server Feature (Tcp/Ip)

    Accessing Advanced Features continued • To set up port forwarding for custom applications, you need to know the incoming port range, the protocol (TCP , UDP , or both), and the IP address of the WiFi enabled device hosting the custom application. Do the following: In the Custom Applications section, check an open check box.

  • Page 49: Disabling Vpn Passthrough

    Accessing Advanced Features continued The TCP/IP page opens: This page gives you status information about your TCP/IP , the DHCP Server, and the guests currently connected to your Mobile Hotspot. To disable the DHCP Server, uncheck the DHCP Server enable check box. Click Apply.

  • Page 50: Backing Up And Restoring The Configuration File

    Accessing Advanced Features continued The Router Settings page opens: To disable VPN passthrough, uncheck the Enable VPN Passthrough check box. Click Apply. Backing Up and Restoring the Configuration File The Backups page of the Mobile Hotspot browser interface allows you to store a copy of the configuration file on your computer, as well as upload a previously stored file to the Mobile Hotspot from your computer.
  • Page 51 Accessing Advanced Features continued Do any of the following: • To back up your Mobile Hotspot’s configuration file to your computer, do the following: Click Download File. Click Save to place the file “config.xml.savefile” on your computer. You may rename the file. (If the file opens in your browser instead of downloading, use your browser’s File menu to save the file to your computer.) •...

  • Page 52: Troubleshooting

    Troubleshooting Overview When properly used, the 4G/3G Mobile Hotspot is a highly reliable product, but there are times when troubleshooting guidance is helpful. This chapter contains information on possible problem scenarios with suggested solutions and details on how to get additional help when needed. Common Problems and Solutions Following are possible problem scenarios and suggested solutions.
  • Page 53 Troubleshooting continued The Secure Profile section displays the network name (SSID) and the WiFi Key (that is, the Network Key field). I changed my administrator password for the Mobile Hotspot browser interface and cannot remember it. If you have changed the original factory setting for the administrator password and cannot recall the new password, you will not be able to access the Mobile Hotspot browser interface to manage your Mobile Hotspot settings.
  • Page 54 You can log in to the Mobile Hotspot browser interface with the original administrator password: admin. “XFINITY ### Secure” does not appear in the network list. If the Mobile Hotspot’s WiFi network name (SSID) does not appear right away, wait about 15 seconds for your WiFi enabled device to recognize the Mobile Hotspot and then refresh the network list.
  • Page 55 Once again attempt a WiFi connection. If you are still unable to connect to the Mobile Hotspot WiFi network, please note any error messages and contact XFINITY Internet 2go Technical Support at 1.866.206.2182. My laptop (or notebook) will not accept the WiFi Key when I try to connect to the “XFINITY ### Secure”...
  • Page 56 Troubleshooting continued I am able to connect to the “XFINITY ### Secure” WiFi network, but my connection indicates “Limited or No Connectivity.” If this situation occurs, something is either wrong in the LAN setup or there is a conflict of IP name resolution services with your wireless networking software.
  • Page 57 Troubleshooting continued I can connect to the Mobile Hotspot browser interface via WiFi, but I have a problem connecting to the Internet. When you try to connect to the Internet via a 3G connection, one of the following occurs: • There is no 3G signal and the Mobile Hotspot cannot connect to the Internet. •...
  • Page 58 Service Updates section of the 3G page (Mobile > 3G), and click the Update Profile button. If you are still unable to connect to the Internet, call XFINITY Internet 2go Technical Support at 1.866.206.2182 with your ESN and MAC ID.
  • Page 59 Troubleshooting continued I can connect to the Internet via the 4G network, but I land on an XFINITY web page indicating I have a message. When connected to 4G and you are redirected to this page (see below for an example), clicking through to the message returns another page with a message stating that “The Mobile Broadband device you are using is not recognized on...
  • Page 60 Once again attempt a WiFi connection. If you are still unable to connect to the Mobile Hotspot WiFi network, please note any error messages and contact XFINITY Internet 2go Technical Support at 1.866.206.2182. My Mobile Hotspot’s Power / Connection LED is blinking red.
  • Page 61 Try changing the battery if the battery is weak. I need to upgrade my Mobile Hotspot. Typically, you should only perform the following upgrades to the Mobile Hotspot when directed by XFINITY Internet 2go Technical Support: • Profile Update — this update could resolve when the connection fails.
  • Page 62 Troubleshooting continued In the Service Updates section, click Update Profile. To update the PRL, do the following: Log in to the Mobile Hotspot browser interface. From the menu bar, choose Mobile > 3G. The 3G page appears: In the Service Updates section, click Update PRL. 4.11...
  • Page 63 Troubleshooting continued Firmware (software update) To perform a firmware upgrade, do the following: Log in to the Mobile Hotspot browser interface. From the menu bar, choose Device > Software. The Software Update page appears: Click Check Now to check for the latest network updates. If the Status field indicates an update is available, connect your Mobile Hotspot to the AC power adapter and then click Download & Install.
  • Page 64 Please note your ESN number, which can be found: • on the sticker under the battery of the Mobile Hotspot • on the 3G Modem section of the 3G page of the Mobile Hotspot browser interface Contact XFINITY Internet 2go Technical Support at 1.866.206.2182 for further assistance. 4.13...

  • Page 65: Glossary

    Glossary 3G — Third Generation. 3G refers to the third generation of mobile telephony technology. The evolution of 3G technology is as follows: CDMA technologies • 1xRTT offered speeds up to 144 Kbps (2002). • EV-DO increased downlink speeds up to 2.4 Mbps (2004). •...
  • Page 66 Glossary continued Firewall — A hardware or software boundary that protects a network or single computer from unwanted outside traffic. Firmware — A computer program embedded in an electronic device. Firmware usually contains operating code for the device. FTP — File Transfer Protocol. A network protocol for exchanging files over a TCP network.
  • Page 67 Glossary continued MSL — Master Subsidy Lock. A numeric code for accessing certain phone settings. NAI — Network Access Identifier. A standard way of identifying users who request access to a network. NDIS — Network Driver Interface Specification. NDIS is a Windows specification for how communication protocol programs (such as TCP/IP) and network device drivers should communicate with each other.
  • Page 68 Glossary continued world. The increased data rates on Rev. A’s physical layer enable richer applications and services. For more information, visit www.cdg.org. RFB — Remote Frame Buffer. A protocol for remote access to graphical user interfaces. Router — A device that directs traffic from one network to another. RTP —...
  • Page 69 Glossary continued WiFi — Wireless Fidelity. Any system that uses the 802.11 standard developed and released in 1997 by the IEEE. WiFi Client — A wireless device that connects to the Internet via WiFi. WLAN — Wireless Local Area Network. A typically low-power network that transmits a wireless signal over a span of a few hundred feet and usually only to stationary devices.

  • Page 70: Recording Your Settings

    Recording Your Settings Quick reference of important Mobile Hotspot settings: The WiFi Settings page of the Mobile Hotspot browser interface lets you modify network connection options. Setting Purpose Administrator Password To access your Mobile Hotspot settings, such as WiFi network name (SSID) and security. WiFi Network Name (SSID) WiFi network name (SSID) for your Mobile Hotspot.

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