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Comcast High-Speed 2go Quick Start Manual
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Comcast High-Speed 2go Quick Start Manual

Comcast High-Speed 2go Quick Start Manual

4g/3g mobile broadband device
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Summary of Contents for Comcast High-Speed 2go

  • Page 2 Quick Start Guide & Device User Manual 4G/3G Mobile Broadband device...
  • Page 4 This device is for use with your Comcast High-Speed 2go Mobile Broadband service. It is a dual mode USB modem that gives you the ability to access Comcast Mobile 4G service and Comcast Mobile 3G service. This device supports the coverage of 3G, while also providing the speeds of 4G where available.

  • Page 5: Minimum System Requirements

    Browser: IE 5.5 (XP), IE 7 (Vista) Package Contents Your Mobile Broadband device package contains the following components: • 4G/3G Mobile Broadband device • Quick Start Guide & Device User Manual • Comcast Connection Manager Installation CD • Y-Extension Cable • Monitor Clip • Device Pouch...
  • Page 6 Get Up and Running in a Snap. Install the Comcast Connection Manager from the Installation CD, or downloaded from http://help.comcast.net/highspeed2go Insert the 4G/3G Mobile Broadband device into a USB port on your laptop. Connect to Comcast’s 4G/3G Mobile Broadband service.
  • Page 7 Install a. Insert the Comcast Connection Manager Installation CD into your laptop. If you don’t have a CD drive, you can download the Comcast Connection Manager software at http://help.comcast.net/highspeed2go. b. If your computer automatically starts running the CD, follow the on-screen instructions for installation and configuration.
  • Page 8 Read the Service Agreement. If you accept the terms, click on I accept the terms in the Service agreement. Click on next to continue the application installation process. If you do not accept the terms, you will not be able to install the Comcast Connection Manager.
  • Page 9 Click on next in the Destination Folder box to accept the default destination installation folder, or click on Change to browse to a different installation folder. Then click on next. f. Click on Install in the Ready to Install the Program box to run the installation process. The Installing Comcast Connection Manager progress indicator displays.
  • Page 10 It is recommended that you leave the default settings for the Launch Comcast Connection Manager and Use this as my default Wi-Fi management utility boxes checked. h. Click on Finish in the InstallShield Wizard Completed box to complete the installation.
  • Page 11 “Your device is ready to use” or “Your new hardware is installed and ready to use” may display in your system tray. d. When using the Mobile Broadband device for the first time, an activation process must occur. The Comcast Connection Manager will automatically complete the activation process for you;...
  • Page 12 If you are connected to the 3G network, the Comcast Connection Manager will look like this: b. If the Comcast Connection Manager does not display “Connected” status, try manually connecting to either Comcast Mobile 4G or Comcast Mobile 3G by highlighting the appropriate network name and clicking on Connect.
  • Page 13 If you are still unable to establish a network connection, refer to the Comcast Connection Manager Help by clicking on Help from the Comcast Connection Manager Main Menu, and then clicking on Help again from the Help Menu. d. The Comcast Connection Manager Help Contents panel displays.
  • Page 14 In addition to Comcast Connection Manager Help, you can also refer to the Comcast Connection Manager User Manual, which is available in the Comcast Connection Manager program folder on your computer. You can also visit us online at http://help.comcast.net/highspeed2go or call Comcast Customer Care at 1.866.206.2182.

  • Page 15: Troubleshooting

    If not, disconnect and then reconnect the device. 5. If the LED light on your device is not on, or if the Comcast Mobile 4G line in the Comcast Connection Manager Main Window is grayed out, call Comcast at 1.866.206.2182, or visit http://help.comcast.net/highspeed2go.
  • Page 16 4G/3G Mobile Broadband Device User Manual...

  • Page 18: General Precautions

    The 4G/3G Mobile Broadband device extends your mobility and connectivity by responding to both the Comcast Mobile 4G and Comcast Mobile 3G service. As long as you’re within either the Comcast Mobile 4G or the Comcast Mobile 3G coverage area, your 4G/3G Mobile Broadband device will get you connected.
  • Page 19 General Precautions (continued) • Do not operate the 4G/3G Mobile Broadband device in areas where blasting is in progress or where explosive atmospheres may be present. • Do not operate the 4G/3G Mobile Broadband device near medical equipment, life support equipment, or any equipment which may be susceptible to any form of radio interference, including hearing aids and pacemakers.
  • Page 20 Franklin Wireless Corp. or Comcast. Using unauthorized accessories may affect your device’s performance, damage your device and violate governmental regulations. • There are no user-serviceable parts inside the device. Unauthorized dismantling or repairing of the device will void the warranty.
  • Page 21 Comcast for repair or service. To obtain repairs or replacement within the terms of this Warranty, the product should be delivered with proof of Warranty coverage (e.g., dated receipt), the consumer’s return address and a daytime phone number.

  • Page 22: Regulatory Approvals

    to assume for the Company any liability other than expressed herein in connection with the sale of this product. Some states or provinces do not allow limitations on how long an implied warranty lasts on the exclusion or limitation of incidental or consequential damage so the above limitation or exclusions may not apply to you.
  • Page 23 • Consult the dealer or an experienced radio/TV technician for help. CAUTION Unauthorized modifications or changes to the device not expressly approved by Comcast could void compliance with regulatory rules and thereby your authority to use this equipment.
  • Page 24 Specifications Radio Frequency and Electrical Specifications Environmental Specifications Interface type: High-speed USB 2.0 compliant Operating 0°F to +130°F (-20°C to temperature: +55°C) Common air interface: Dual-device (CDMA+WiMAX) Storage -40°F to +155°F (-40°C to Antenna diversity: 3.8V / 50mA temperature: +70°C) DC input operating voltage: +5VDC from USB host port Humidity:...
  • Page 25 LED operation CDMA LED Functions: LED Color CDMA Dual LED CDMA Mode Green 3G standby and ready to connect: Slow Flashing Power on, boot or reset Connecting to 3G service: Flashing 3G service not available: 3G service connected: Fast Flashing 3G service connected and no activity: Not in 4G/3G service area: WiMaX LED Functions...
  • Page 26 Comcast and the Comcast logo are trademarks of Comcast. Franklin Wireless and the Franklin Wireless logo are trademarks of Franklin Wireless. Other marks are the property of their respective owners. Copyrights ©2009 Comcast. Comcast and the Comcast logo are trademarks of Comcast.
  • Page 27 Notes...
  • Page 28 Notes...