Comcast High-Speed 2go Quick Start Manual & Device User Manual
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Comcast High-Speed 2go Quick Start Manual & Device User Manual

Comcast High-Speed 2go Quick Start Manual & Device User Manual

3g mobile broadband device
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Quick Start Guide &
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3G Mobile Broadband Device

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Summary of Contents for Comcast High-Speed 2go

  • Page 1 Quick Start Guide & Device User Manual 3G Mobile Broadband Device...
  • Page 3 Your Comcast 3G Mobile Broadband device, along with High-Speed 2go service, gives you the ability to access Comcast’s High-Speed 2go 3G Mobile Broadband service. If you have not yet signed up for Comcast High-Speed 2go, please call 1-800-COMCAST (1.800.266.2278) or go to http://www.comcast.com/highspeed2go...

  • Page 4: Package Contents

    Package Contents This 3G Mobile Broadband device package contains the following components: • Comcast 3G Mobile Broadband device • Quick Start Guide & Device User Manual • USB Flex Cable Note: The USB Flex cable can assist in improving connection strength as well as providing an alternative means of connecting your Mobile Broadband device to your USB port.

  • Page 5: Minimum Requirements

    2 GB (Windows 7); 1 GB (Vista); 256 MB (XP) • Hard Drive Space: 100 MB (Vista, XP, Windows 7) Service: • Comcast 3G Mobile Broadband service Browsers: • IE 7 (Vista, Windows 7), IE 5.5 (XP) Note: While other browsers are supported by the...
  • Page 6 3G Mobile Broadband Device Quick Start Guide...
  • Page 7 Before you install this software, uninstall all previous versions of Novatel Wireless software. • Disconnect any active Internet connection before inserting the Comcast 3G Mobile Broadband device. • Insert the 3G Mobile Broadband device into any USB port on your laptop.
  • Page 8 If your computer does not automatically install the software from the device: • Browse to the drive designated as “Comcast Connection Manager” in My Computer (or Computer) in your laptop, and double click to open. Double click the Setup.exe icon to begin installation.
  • Page 9 Agreement. Click on Next to continue the application installation process. If you do not accept the terms, you will not be able to install the Comcast Connection Manager resulting in the inability for your device to access the Comcast 3G Mobile Broadband service.
  • Page 10 Change to browse to a different installation folder. Then click Next. • Click Install in the Ready to Install the Program box to run the installation process. The Installing Comcast Connection Manager progress indicator displays.
  • Page 11 • Click Finish in the InstallShield Wizard Completed box to complete the installation. It is recommended that you leave the default settings for the Launch Comcast Connection Manager and Use this as my default Wi-Fi management utility boxes checked.
  • Page 12 Connect • The Comcast Connection Manager should automatically connect to the Comcast High-Speed 2go 3G Mobile Broadband service. Within 2-3 minutes, the Comcast Connection Manager should display “Connected” status for Comcast 3G Mobile Broadband service. Note: The Comcast 3G Mobile Broadband device you have selected is for use with the Comcast 3G Mobile Broadband service only.
  • Page 13 3G Mobile Broadband Device User Manual...
  • Page 14 3G Mobile Broadband Device Overview LED Operation Status LED Color Amber Green No Power No 3G Service Solid Error – Reset Device Solid Powered – No data transfer Solid Searching for 3G Network Blinking Slowly Connected to 3G Network Blinking with data transfer Intermittently...

  • Page 15: Troubleshooting

    Troubleshooting If you have any problems with the Comcast Connection Manager or 3G Mobile Broadband device, or with connecting to the Comcast 3G Mobile Broadband service, verify that your system meets the Minimum Requirements specifi ed in the Quick Start Guide portion of this guide.
  • Page 16 Troubleshooting continued 2. You can also refer to the Comcast Connection Manager User Manual, which is available in the Comcast Connection Manager program folder on your computer. 3. Explore the Frequently Asked Questions on our Customer Central webpage at: http://customer.comcast.com/highspeed2go.
  • Page 17 Comcast Connection Manager shortcut not displayed on desktop If the Comcast Connection Manager shortcut icon does not display on your Desktop, repeat the Comcast Connection Manager installation process. If your second attempt to install the Comcast Connection Manager is not successful, record any error messages displayed and...
  • Page 18 Modify button in the Mobile Devices row of the Hardware tab. The Device Properties page displays. In the Comcast Mobile 3G tab of the Device Properties page, click on the Update Profi le button in the Device Confi guration area. After the Profi le Update process has...

  • Page 19: Connection Manager

    If the Comcast Connection Manager has not installed your device, the Comcast Mobile 3G line will be completely grayed out in the Comcast Connection Manager main menu screen. If this is the case, disconnect and then reconnect the device.
  • Page 20 USB extension cable and monitor clip. You can also try moving closer to a window if indoors, or to higher ground if outdoors. I can see a 3G network in the Comcast Connection Manager, but my device does not automatically connect...

  • Page 21: Important Safety Information

    Comcast 3G Mobile Broadband device, or for any failure of the Comcast 3G Mobile Broadband device to transmit or receive such data. • Do not operate the Comcast 3G Mobile Broadband device in areas where blasting is in progress or where explosive atmospheres may be present.
  • Page 22 • Do not operate the Comcast 3G Mobile Broadband device in any aircraft, whether the aircraft is on the ground or in fl ight. In aircraft, the Comcast 3G Mobile Broadband device must be removed from your computer. It can transmit signals when operating that could interfere with various onboard systems.
  • Page 23 Important Safety Information continued • Only use original accessories or accessories that are authorized by Novatel Wireless or Comcast. Using unauthorized accessories may affect your device’s performance, damage your device and violate governmental regulations. • There are no user-serviceable parts inside the device.

  • Page 24: Regulatory Notice

    Regulatory Notice Federal Communications Commission Notice (FCC – United States) Electronic devices, including computers and wireless modems, generate RF energy incidental to their intended function and are therefore subject to FCC rules and regulations. This equipment has been tested to, and found to be within the acceptable limits for a Class B digital device, pursuant to part 15 of the FCC Rules.
  • Page 25 MODIFICATIONS: The FCC requires that you be notifi ed that any changes or modifi cations made to this device that are not expressly approved by Comcast may void your authority to operate the equipment. This Comcast 3G...
  • Page 26 (typically with 12” or larger display screens). To comply with FCC RF exposure requirements, the Comcast 3G Mobile Broadband device should not be used in confi gurations that cannot maintain at least 11 mm (approximately 0.43” or 7/16”) from users and bystanders;...
  • Page 27 SAR level of the 3G Mobile Broadband device while operating can be well below the maximum value. This is because the Comcast 3G Mobile Broadband device is designed to operate at multiple power levels so as to use only the power required to reach the network.

  • Page 28: Regulatory Approvals

    Regulatory Approvals FCC Approval This device is compliant with parts 15, 22 and 24 of the FCC Rules (FCC ID: PKRNVWMC760). SAR Value Ratings 1.535 W/Kg (835 MHz – FCC Rules Part 22) 1.47 W/Kg (1900 MHz – FCC Rules Part 24)

  • Page 29: Specifications

    Specifi cations Mechanical Specifi cations Dimensions 2.2 x 0.98 x 0.47 in (57 x 25 x 12 mm) Weight 0.67 oz (19 g) Form Factor USB Series “A” type plug Antenna Type Internal Environmental Specifi cations Operating temperature 32° to 131°F (0°C to +55°C) Storage temperature -4°...
  • Page 30 Notifi cations Trademarks Comcast, the Comcast logo, and High-Speed 2go are trademarks of Comcast. Novatel Wireless and the Novatel Wireless logo are trademarks of Novatel Wireless, Inc. Other marks are the property of their respective owners. Copyrights © 2010 Comcast. Comcast and the Comcast logo are trademarks of Comcast.

  • Page 31: Customer Limited Warranty

    Products, at Comcast’s sole discretion, without charge for parts and labor directly related to the defect(s). This warranty extends to consumers who purchase the product and is not transferable or assignable.
  • Page 32 This includes all contact lists, downloads (i.e., third-party software applications, games and graphics) and any other data added to your device. Comcast is not responsible for and does not guarantee restoration of any third-party software, personal information or memory data...
  • Page 33 fi tness for a particular purpose, shall be limited to the duration of this written warranty. In no case shall Comcast be liable for any special, consequential or incidental damages for breach of this or any other warranty, express or implied, whatsoever.

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