Comcast Internet 2go User Manual
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Comcast Internet 2go User Manual

Comcast Internet 2go User Manual

4g/3g mobile broadband device
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XFINITY® Internet 2go
Device User Guide
4G/3G Mobile Broadband Device

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  • Page 1 XFINITY® Internet 2go Device User Guide 4G/3G Mobile Broadband Device...

  • Page 3: Table Of Contents

    Table of Contents Welcome Package Contents Minimum Requirements Tips Before Starting Windows OS Windows: Install Windows: Insert Windows: Connect Windows: Troubleshooting Mac OS X Mac OS X: Install Mac OS X: Insert Mac OS X: Connect Mac OS X: Troubleshooting Product Information LED Operation Important Safety Information...

  • Page 4: Welcome

    ® Internet 2go mobile Internet service, you can connect to the Internet from virtually anywhere you work or play. If you have not yet signed up for XFINITY Internet 2go, please call 1-800-XFINITY (1-800-934-6489) or go to to establish service http://www.comcast.com/2go...

  • Page 5: Package Contents

    Package Contents This 4G/3G Mobile Broadband device package contains the following components: • 4G/3G Mobile Broadband device • Device User Guide • Getting Started Guide • XFINITY Connection Manager Installation CD ®...

  • Page 6: Minimum Requirements

    XFINITY Connection Manager. ® Other browser(s) may be used for browsing the Internet. IMPORTANT! The XFINITY Internet 2go connection manager only supports 32-bit mode for Mac OS X systems.

  • Page 7: Tips Before Starting

    • Do insert your device until you have installed the XFINITY Connection Manager. Your device will not operate properly or connect to the network without installing the XFINITY Connection Manager first. • If you do not have a CD drive, or no longer have the...

  • Page 8: Windows Os

    XFINITY Connection Manager to connect to the Internet! Windows: Install • Insert the XFINITY Connection Manager CD into your laptop. • If your computer automatically starts running the CD, follow the on-screen instructions for installation and configuration.
  • Page 9 ® TIP: If you do not accept the Service Agreement, installation of the XFINITY Connection Manager will not proceed. Your device will not operate properly or connect to the network without installing the XFINITY Connection Manager. • Click Next in the Destination Folder box to accept the default destination installation folder (recommended).
  • Page 10 Windows: Install continued • Click Install on the Ready to Install the Program panel to run the installation process. • The Installing XFINITY Connection Manager progress ® indicator displays. Do not take any action during this process.
  • Page 11 • Click Finish in the InstallShield Wizard Completed box to complete the installation. It is recommended that you leave the Launch XFINITY Connection Manager and Use this as my default Wi-Fi management utility check boxes checked. The XFINITY Connection Manager launches automatically ®...

  • Page 12: Windows: Insert

    Windows: Insert • Please disconnect your laptop from any Internet connections. • Flip open the USB plug on the 4G/3G Mobile Broadband device, and insert it into a USB port on your laptop. • Windows automatically detects the 4G/3G Mobile Broadband device.

  • Page 13: Windows: Connect

    ® connection process to Mobile 4G or Mobile 3G. The entire process takes 2-3 minutes. • Within 30-40 seconds, the XFINITY Connection Manager displays “Hands Free Activation Started” in the Status column for Mobile 3G. • The Status column displays “Performing Activation. Please...
  • Page 14 • The Status column displays “Hands Free Activation Complete.” Do not take any action during this process. • The XFINITY Connection Manager displays “Connected” in ® the Status column for Mobile 4G or Mobile 3G.
  • Page 15 Connection ® Manager looks like this: • If you are connected to Mobile 3G, the XFINITY Connection Manager looks like this: • Once you are connected, it is recommended that you check for software updates. From the menu bar of the XFINITY Connection Manager, select Tools, then Check for Updates.
  • Page 16 Windows: Connect continued • If the XFINITY Connection Manager does not display a ® “Connected” status, try manually connecting to either Mobile 4G or Mobile 3G by highlighting the appropriate network and clicking Connect. NOTE: If you experience any issues connecting with your device, please refer to the “Windows: Troubleshooting”...

  • Page 17: Windows: Troubleshooting

    • XFINITY Connection Manager User Guide ® You can find this document in the XFINITY Connection Manager program folder on your laptop. • XFINITY Connection Manager Help 1. From the XFINITY Connection Manager window’s main menu, choose Help > Help.
  • Page 18 Windows: Troubleshooting continued The XFINITY Connection Manager Help window ® appears: 2. In the Help Contents tab, click a book symbol to access a Help topic, or click the Index or Search tab to look up a help topic. Potential Troubleshooting Scenarios Mobile Broadband device plugged in but nothing happens.
  • Page 19 Connection Manager Installation CD which came with your device, and repeating the XFINITY Connection Manager installation process. • If your second attempt to install the XFINITY Connection Manager is not successful, record any error messages displayed and contact XFINITY Internet 2go Technical...
  • Page 20 Manager so that it launches each time you start up your laptop, select Tools > Settings, and then check the Automatically run this application on machine startup check box. Click Apply to set this option on the XFINITY Connection Manager. If the XFINITY Connection Manager still does not launch, record any error messages displayed and contact XFINITY Internet 2go Technical Support at 1-866-206-2182.
  • Page 21 XFINITY Connection Manager main menu screen. If this is the case, disconnect and then reconnect the device in order to allow the XFINITY Connection Manager an opportunity to install your device. You should receive various Windows messages indicating the components to support your device are being installed.
  • Page 22 To update the provisioning components of your device, take the following action: • From the XFINITY Connection Manager’s Tool menu, select Settings. • From the Settings dialog box that appears, click the Updates tab, and then click the Update Services button.
  • Page 23 XFINITY Connection Manager, but my device does not automatically connect. Try manually connecting by highlighting the Mobile 4G or Mobile 3G line in the XFINITY Connection Manager and clicking Connect. If you cannot establish a connection after working through the Troubleshooting scenarios listed above, record any error messages displayed and contact XFINITY Internet 2go Technical Support at 1-866-206-2182.

  • Page 24: Mac Os X

    ® on your Apple laptop with a Mac X operating system, and then ® using XFINITY Connection Manager to connect to the Internet! Mac OS X: Install • Insert the XFINITY Connection Manager Installation CD into your laptop. • Double-click “Install XFINITY Connection Manager.mpkg.zip”...
  • Page 25 Mac OS X: Install continued Click Continue. • The Install XFINITY Connection Manager wizard displays. Click Continue. • Read, print, and/or save the Service Agreement. When finished, click Continue.
  • Page 26 • The Agree to Service Agreement message box appears. Click Agree to accept the terms and allow installation to proceed. If you do not accept the terms, you will not be able to install the XFINITY Connection Manager. ® TIP: Select Read Agreement to return to the Service Agreement page (optional).
  • Page 27 Click OK. • A warning states that your laptop will automatically restart upon completion of the installation. If restarting your laptop is okay, click Continue Installation. (Otherwise, you must click Cancel and install XFINITY Connection ® Manager later.)
  • Page 28 Mac OS X: Install continued • Please wait for the installation to finish. • After a successful installation, click Restart and your laptop will automatically restart. • Disconnect from the Internet (including AirPort). • Proceed to the Insert section.

  • Page 29: Mac Os X: Insert

    • After restart, the XFINITY Connection Manager ® automatically starts up, displaying an XFINITY Internet 2go dialog box that states “Device not found.” • Flip open the USB plug on the 4G/3G Mobile Broadband device, and insert it into a USB port on your laptop.

  • Page 30: Mac Os X: Connect

    • Upon completion of Hands Free Activation, device recognition reoccurs. Do not take any action during this process. • The XFINITY Connection Manager begins searching for Mobile 4G or Mobile 3G, depending on the service available in your area (4G is pictured here).
  • Page 31 Mac OS X: Connect continued • If you are connected to Mobile 4G, the XFINITY Connection ® Manager looks like this: • If you are connected to Mobile 3G, the XFINITY Connection Manager looks like this:...
  • Page 32 Mac OS X: Connect continued • Once you are connected, it is recommended that you check for updates. From the main menu of the XFINITY ® Connection Manager, select Tools, then Check for Updates. If there are updates, the XFINITY Connection Manager prompts you with instructions.

  • Page 33: Mac Os X: Troubleshooting

    You can find this document in the XFINITY Connection Manager program folder on your laptop. • XFINITY Connection Manager’s Help 1. Go to the XFINITY Connection Manager main menu and click Help. The Help menu displays. 2. You can: •...
  • Page 34 (for example, a thumb or flash drive) into your USB port(s). If none of these actions are successful in powering your 4G/3G Mobile Broadband device, record any error messages displayed and contact XFINITY Internet 2go Technical ® Support at 1-866-206-2182.
  • Page 35 “Automatically run this application at login” setting under Preferences. • Look for the XFINITY device icon in your tray and click it to activate the application. • Once the application opens, select Preferences from the...
  • Page 36 Then, click the Get Software button. If these steps are not successful in installing and gaining access to the XFINITY Connection Manager application, record any error messages displayed and contact XFINITY Internet 2go Technical Support at 1-866-206-2182.
  • Page 37 • If your device does not automatically connect to the Mobile 4G or Mobile 3G network, you may need to manually connect by clicking the Connect button in the XFINITY Connection Manager window. If you are still unable to connect to the network, record any error messages displayed and contact XFINITY Internet 2go Technical Support at 1-866-206-2182.
  • Page 38 • Pulling the device out of the laptop. • Allowing the XFINITY Connection Manager to reset (that is, wait until the XFINITY Internet 2go box appears and states “Device not found”). • Reinserting the device back into the USB port of your laptop.
  • Page 39 If you are still unable to connect to the network, record any error messages displayed and contact XFINITY Internet 2go Technical Support at 1-866-206-2182. I can connect to the Mobile 3G network, but am unable to establish a Mobile 4G connection.
  • Page 40 XFINITY® Connection Manager, but my device does not automatically connect. Try manually connecting by clicking on the Connect button in the XFINITY Connection Manager window. If you cannot establish a connection after working through the Troubleshooting scenarios listed above, record any error messages displayed and contact XFINITY Internet 2go Technical Support at 1-866-206-2182.

  • Page 41: Product Information

    Product Information LED Operation Your device has lights that indicate the following details. (These indicator lights are called L.E.D., or light-emitting diodes). 4G Mode (Red/Blue LED Lights) Status LED Color Blue 4G standby and ready to connect 4G out of service or still acquiring service 4G error or firmware downloading Flashing 4G data connected active...

  • Page 42: Important Safety Information

    Important Safety Information Please read the following safety information and operational guidelines carefully: Because of the nature of wireless communications, transmission and reception of data can never be guaranteed. Data may be delayed, corrupted (that is, have errors), or be totally lost.
  • Page 43 Important Safety Information continued • Do not operate the 4G/3G Mobile Broadband device in any aircraft, whether the aircraft is on the ground or in flight. It can transmit signals when operating that could interfere with various onboard systems. • The driver or operator of any vehicle should not operate the 4G/3G Mobile Broadband device while in control of a vehicle.
  • Page 44 Important Safety Information continued • Only use original accessories or accessories that are authorized by Franklin Wireless Corp. or Comcast. Using unauthorized accessories may affect your 4G/3G Mobile Broadband device’s performance, damage your equipment, and violate governmental regulations. • There are no user-serviceable parts inside the 4G/3G Mobile Broadband device.

  • Page 45: Regulatory Notices

    Regulatory Notices Federal Communications Commission (the “FCC”) Notice This device is in compliance with Parts 15, 22, 24, and 27 of the FCC Rules. Operation of this device is subject to the following two conditions: 1. This device may not cause harmful interference. 2.

  • Page 46: Regulatory Notices

    Regulatory Notices continued SAR Value Ratings 3G Band: 1.08 W/Kg (835 MHz – FCC Rules Part 22) 1.19 W/Kg (1900 MHz – FCC Rules Part 24) 4G Band: 0.921 W/Kg (2500 MHz – FCC Rules Part 27)

  • Page 47: Specifications

    Specifications Mechanical Specifications Dimensions 3.5 x 1.27 x 0.92 in (W x H x D) (88.9 x 32.2 x 23.3 mm) Weight 1.26 oz (36 g) Form factor USB Series “A” type plug Antenna Internal Environmental Specifications Operating temperature 0°F to +130°F (-20°C to +55°C) Storage temperature -40°F to +155°F (-40°C to +70°C) Radio Frequency and Electrical Specifications...

  • Page 48: Notifications

    Franklin Wireless in the US and other countries. Other marks are the property of their respective owners. Copyrights © 2011 Comcast. Comcast, the Comcast logo, XFINITY , and the XFINITY logo are registered trademarks or trademarks of Comcast. Other marks are the property of their respective owners.

  • Page 49: Customer Limited Warranty

    Customer Limited Warranty Should the equipment, during normal consumer usage conditions, be defective in material or workmanship that results in failure of this equipment within the first twelve (12) month period from the date of purchase, such defects will be repaired or replaced with new or refurbished parts or equipment, at Comcast’s sole discretion, without charge for parts and labor directly related to the defect(s).
  • Page 50 Comcast for repair or service. To obtain repairs or replacement within the terms of this Warranty, please call XFINITY Internet ® 2go Technical Support at 1-866-206-2182 for instructions on warranties, returns, etc.
  • Page 51 Customer Limited Warranty continued special, consequential, or incidental damages for breach of this or any other warranty, express or implied, whatsoever. Comcast shall not be liable for the delay in pending service under this warranty or loss of use during the time the equipment is being repaired or replaced.
  • Page 52 Customer notes...
  • Page 53 Customer notes...
  • Page 54 Customer notes...
  • Page 56 Part No: PLCCU600FW-DUG-rev.a...

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