Comcast High-Speed 2go User Manual
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Comcast High-Speed 2go User Manual

Comcast High-Speed 2go User Manual

4g mobile broadband device
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4G Mobile Broadband Device

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  • Page 1 Device User Manual 4G Mobile Broadband Device...

  • Page 3: Table Of Contents

    Contents Welcome Tips Before Starting Windows Mac OS X Product Information Customer Limited Warranty...

  • Page 4: Welcome

    With your Mobile Broadband Device, you can access Comcast’s High-Speed 2go™ mobile Internet service and experience the fastest speeds across the Comcast Mobile 4G area. If you have not yet signed up for High-Speed 2go service, please call 1-800-COMCAST (1.800.266.2278) or go to http://www.comcast.com/highspeed2go...

  • Page 5: Package Contents

    Package Contents This 4G Mobile Broadband Device package contains the following: • 4G Mobile Broadband Device • Device User Manual • Comcast Connection Manager Installation CD • USB Extension Cable • USB Elbow Connector • Monitor Clip Note: The USB extension cable and USB elbow connector...

  • Page 6: Minimum Requirements

    It is required that the browser noted above, specific to your operating system, be installed on your laptop for proper operation of the Comcast Connection Manager. Other browser(s) may be used for accessing the Internet. High-Speed 2go service works only with 32-bit versions of the Mac operating system.

  • Page 7: Tips Before Starting

    • Do insert your device until you have installed the Comcast Connection Manager. Your device will not operate properly or connect to the network without installing the Comcast Connection Manager first.

  • Page 8: Windows

    Windows Install Follow these steps to install the Comcast Connection Manager (CCM) on your PC laptop with a Windows operating system • Insert the CCM CD into your laptop. • If your computer automatically starts running the CD, follow the on-screen instructions for installation and configuration.
  • Page 9 Windows: Install continued • The InstallShield Wizard box displays. Click Next to continue the installation process.
  • Page 10 If you do not accept the terms, you will not be able to install the Comcast Connection Manager. (Sample Screen- Latest Version of the High-Speed 2go Service Agreement will display) Your device will not operate properly or connect to the network without installing the Comcast...
  • Page 11 Windows: Install continued • Click Next in the Destination Folder box to accept the default destination installation folder (recommended). Or, click on “Change” to browse to a different destination folder. Then, click “Next” .
  • Page 12 Windows: Install continued • Click Install to run the installation process. • The Installing Comcast Connection Manager progress indicator displays. Do not take any action during this process.
  • Page 13 Windows: Install continued • Click Finish in the InstallShield Wizard Completed box to complete the installation. It is recommended that you leave the following default settings checked: “Launch Comcast Connection Manager” and “Use this as my default Wi-Fi management utility.”...
  • Page 14 Windows: Install continued • The Comcast Connection Manager launches automatically when installation is complete. • Proceed to the Windows: Insert section.
  • Page 15 Windows: Insert • Please disconnect your laptop from any other Internet connections. • Flip open the USB plug on the 4G Mobile Broadband Device, and insert it into a USB port on your laptop. • Windows automatically detects the 4G Mobile Broadband Device.
  • Page 16 CCM and select Tools, then Check for Updates. If there are updates, the CCM will prompt you with instructions. • If the CCM does not display a “Connected” status, try to connect manually by clicking on the Comcast Mobile 4G row. Then, click Connect.
  • Page 17 Note: The 4G Mobile Broadband Device you have selected is for use with 4G Mobile Broadband service only. Access to 3G Mobile Broadband service requires a different device offered by Comcast. If you experience any issues connecting with Windows: your device, please refer to the Troubleshooting section in this manual.
  • Page 18 Windows: Troubleshooting 1. Click on Help from the Comcast Connection Manager main menu. Then, click on Help again. 2. The Help Contents panel displays. Click on a book symbol (shown below) to access a Help topic, or click the “Index” or “Search” panels to look up a...
  • Page 19 Windows: Troubleshooting continued 3. You can also refer to the Comcast Connection Manager User Manual, available within the Comcast Connection Manager program folder on your laptop. 4. Explore Frequently Asked Questions at http://customer.comcast.com/highspeed2go. Troubleshooting Scenarios: Mobile Broadband Device plugged in but nothing happens.
  • Page 20 Manager. Comcast Connection Manager shortcut icon is not displayed on the desktop. This may indicate that installation of your Comcast Connection Manager (CCM) was not successful. • To resolve this issue, attempt once again to install the CCM by inserting the CCM Installation CD that came with your device, and repeating the CCM installation process.
  • Page 21 Try to resolve this by: • Pulling the device out of the laptop. • Allowing the Comcast Connect Manager to reset (i.e., wait until the Comcast Mobile 4G row is blank). • Reinserting the device back into the USB port of your laptop.
  • Page 22 USB extension cable and monitor clip. You can also try moving closer to a window if indoors, or to higher ground if outdoors. I can see a 4G network in the Comcast Connection Manager, but my device does not automatically connect.

  • Page 23: Mac Os X

    Mac OS X Install Follow these steps to install the Comcast Connection Manager (CCM) on your Apple laptop with a Mac OS X ® operating system. • Insert the CCM Installation CD into your laptop. Click on the Installer.mpkg box, and follow the on-screen instructions for installation and configuration.
  • Page 24 Mac OS X: Install continued • The Install CCM box displays. Click Continue. • The Service Agreement displays. Click Continue.
  • Page 25 If you do not accept the terms, you will not be able to install the Comcast Connection Manager. Your device will not operate properly or connect to the network without installing the Comcast Connection Manager.
  • Page 26 Mac OS X: Install continued • Click Continue.
  • Page 27 Mac OS X: Install continued • Click Install to accept the default installation location (recommended). Or, click on “Change Install Location” to install in a different destination folder. Then, click “Install” . • You are prompted to enter your password (if you did not set up a password on your laptop, do not type an entry).
  • Page 28 • A warning states that your laptop will automatically restart upon completion of the installation. If restarting your laptop is okay, click Continue Installation (otherwise, you must select “Cancel” and install the Comcast Connection Manager later). • Please wait for the installation to finish.
  • Page 29 Mac OS X: Install continued • After a successful installation, click Restart and your laptop will automatically restart. • Proceed to the Mac OS X: Insert section.
  • Page 30 Mac OS X: Insert • After restart, the Comcast Connection Manager will automatically open. A High-Speed 2go box will appear and state “Device not found” . • Make sure you disconnect from the Internet (including AirPort). • Flip open the USB plug on the Mobile Broadband Device, and insert it into an USB port on your laptop.
  • Page 31 Mac OS X: Connect • A message states that your laptop has detected a new network interface. Click Network Preferences. • The Comcast Connection Manager (CCM) will begin searching for Comcast 4G Mobile service. Do not take any action during this process.
  • Page 32 Mac OS X: Connect continued • If Comcast Mobile 4G service is found, you will be prompted to enter your password (if you did not set up a password on your laptop, do not type an entry). Click OK. Note: A new Network connection box may appear.
  • Page 33 CCM will prompt you with instructions. • If the CCM does not display “Connected” status, try manually connecting to Comcast Mobile 4G by clicking on the Connect button in the Comcast Connection Manager window. Note: The 4G Mobile Broadband Device you have selected is for use with 4G Mobile Broadband service only.
  • Page 34 Mac OS X: Troubleshooting 1. Go to Comcast Connection Manager main menu and click on Help. The Help menu displays. 2. You can: a. Enter a topic next to “Search” and press Enter (see above). b. Select Comcast Connection Manager Help and a window will appear (see below).
  • Page 35 Mac OS X: Troubleshooting continued 3. You can also refer to the Comcast Connection Manager User Manual, available within the Comcast Connection Manager program folder on your laptop. 4. Explore Frequently Asked Questions at http://customer.comcast.com/highspeed2go. Troubleshooting Scenarios: Mobile Broadband Device plugged in but nothing happens.
  • Page 36 Desktop, you may have closed the application and/or modified the “Automatically run this application at login” setting under Preferences. • Click on the Comcast device icon in your tray to activate the application. • Once it is opened, click on Preferences to verify the appropriate setting for automatically running the Comcast Connection Manager application at login.
  • Page 37 Mac OS X: Install. • If the previous steps do not work, your CD may not contain the Comcast Connection Manager for Apple computers. If this is the case, download and install the Comcast Connection Manager software by going to http://customer.comcast.com/highspeed2go.
  • Page 38 • Pulling the device out of the laptop. • Allowing the Comcast Connection Manager to reset (i.e., wait until the High-Speed 2go box appears and states “Device not found”). • Reinserting the device back into the USB port of your laptop.
  • Page 39 You can also try moving closer to a window if indoors, or to higher ground if outdoors. I can see a 4G network in the Comcast Connection Manager, but my device does not automatically connect.

  • Page 40: Product Information

    Section head Product Information LED Operation Status LED Color Amber Green Device initiating/firmware downloading solid Searching for network solid Connected to network with data transfer flashing...
  • Page 41 Comcast accepts no responsibility for damages of any kind resulting from delays or errors in data transmitted or received using the 4G Mobile Broadband Device, or for any failure of the 4G Mobile Broadband Device to transmit or receive such data.

  • Page 42: Important Safety Information

    Important Safety Information continued • Do not expose this device to or immerse in any liquid. • Do not expose this device to direct sunlight or extreme temperatures as this may shorten the device lifespan. • This device must be placed in a ventilated environment. Do not place objects on top of this device, as it may lead to overheating.
  • Page 43 Regulatory Approvals FCC Approval This device is compliant with Parts 2 and 27 of the FCC Rules (FCC ID: XCNPXU1900). SAR Value Ratings Specific Absorption Rate (SAR) Value: Max 1.133 W/Kg...
  • Page 44 Specifications Mechanical Specifications Dimensions 3.15 x 1.18 x 0.59 in (80 mm x 30 mm x 15 mm) Weight 0.88 oz (25g) Form Factor USB Series “A” type plug Antenna Internal type for primary and RX diversity Environmental Specifications Operating temperature 32°F to 122°F (0°C to +50°C) Storage temperature -22°F to 158°F (-30°C to +70°C)
  • Page 45 Notifications Trademarks Comcast, the Comcast logo, and High-Speed 2go are trademarks of Comcast. Ubee Interactive and the Ubee Interactive logo are trademarks of Ubee Interactive, Inc. Other marks are the property of their respective owners. Copyrights © 2010 Comcast. Comcast and the Comcast logo are trademarks of Comcast.

  • Page 46: Customer Limited Warranty

    Customer Limited Warranty Comcast, Inc. offers the original end user purchaser of the enclosed Mobile Broadband Device (the “Product”) a personal, nontransferable, limited warranty that during the Warranty Period the Product will be free from defects in material and workmanship under normal use. The “Warranty Period”...
  • Page 47 (d) Products which have been damaged due to fire, flood, acts of third persons, acts of God or other acts which are not Comcast’s fault and which the Product is not specified to tolerate; (e) Normal wear and tear, cosmetic damage and shipping damage;...
  • Page 48 MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. To obtain warranty service for Products, please call Comcast at 1-866-206-2182 toll free from anywhere in the continental United States to determine the location of the authorized service center nearest you and for the correct...

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