Comcast High-Speed 2go Quick Start Manual
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Comcast High-Speed 2go Quick Start Manual

Comcast High-Speed 2go Quick Start Manual

Device user manual
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Quick Start Guide &
Device User Manual
Mobile Hotspot

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Summary of Contents for Comcast High-Speed 2go

  • Page 1 Quick Start Guide & Device User Manual Mobile Hotspot...
  • Page 3 Internet from virtually anywhere you work and play. The Mobile Hotspot is a compact WiFi router that uses Comcast’s High-Speed 2go service to create a portable WiFi hotspot for your laptop, video console, camera, smartphone, or other WiFi capable device.
  • Page 4 High-Speed 2go Mobile Hotspot Quick Start Guide...

  • Page 5: Package Contents

    Package Contents This Mobile Hotspot package contains the following components: • Mobile Hotspot • High Capacity Lithium Ion Battery • AC Power Adapter • Quick Start Guide & Device User Manual...

  • Page 6: Minimum Requirements

    Minimum Requirements Hardware: • Comcast Mobile Broadband device • WiFi capable device Service: • Comcast High-Speed 2go Mobile Broadband service Browsers: • Internet Explorer, Safari, Mozilla Firefox or Google Chrome...

  • Page 7: Get Connected

    • Insert the battery and connect the AC Power Adapter to begin charging the battery. Slide the Power switch to the ON position. • Insert your Comcast Mobile Broadband device into the Mobile Hotspot. Connect Your Laptop to the Mobile Hotspot •...
  • Page 8 Get Connected continued Examples of Wireless Network Connection Screens for Windows and Mac Operating Systems Windows 7 Windows Vista Windows XP...
  • Page 9 Login to Your Mobile Hotspot • Open a new browser window and navigate to a public website, such as customer.comcast.com/ highspeed2go , the Comcast Service Agreement page automatically displays. (Sample Screen – Latest Version of Service Agreement Will Display) Tip: If this page does not display automatically, be sure to navigate to a public website such as customer.
  • Page 10 Get Connected continued • Read the Comcast High-Speed 2go Service Agreement and click the I Accept the terms in the Service Agreement button. You will not be able to continue without accepting the terms of the Comcast High-Speed 2go Service Agreement.
  • Page 11 Get Connected continued The Access Granted page displays after you enter the default User Password and click on Login. You’re connected! • While you will be able to access the Internet at this point, it is strongly recommended that you establish security settings for your Mobile Hotspot.
  • Page 12 Establish Your WiFi Security Settings • The Administrator Login page displays. • Enter the default password shown on the sticker on the bottom of the Mobile Hotspot into the Administrator Password entry box. You will have an opportunity to change this password in the Internet Connection Setup Wizard later.
  • Page 13 Establish Your WiFi Security Settings continued The Internet Connection Setup Wizard page displays. • Click the Launch Internet Connection Setup Wizard button to begin. Tip: If the Internet Connection Setup Wizard page does not automatically display, click on Basic and select Wizard from the Basic menu.
  • Page 14 Establish Your WiFi Security Settings continued • In the Step 1: Set Your Password and Time Zone page, the default Administrator Password is pre-populated in the Adminstrator Password and Verify Administrator Password entry boxes. Should you desire to change the default Administrator Password, type the new Administrator Password into the Administrator Password and Verify Administrator Password entry boxes.
  • Page 15 (SSID) entry box the name you choose to assign to this WiFi network. The new WiFi network name you enter will replace the “COMCAST - ###” default network name. • Click on the radio button in the WiFi Network Security Level Configuration options for the level of security you would like to establish.
  • Page 16 Establish Your WiFi Security Settings continued • Click on Next to continue.
  • Page 17 Establish Your WiFi Security Settings continued The Step 3: Summary, Save Settings, and Connect page displays. • Review your WiFi Network Security Settings in the Step 3: Summary, Save Settings, and Connect page, and store this information in a secure location. (A blank page is provided in the back of this Quick Start Guide &...
  • Page 18 Establish Your WiFi Security Settings continued The Step 4: Reboot Your Mobile Hotspot page displays • In the Step 4: Reboot Your Mobile Hotspot page, click on Reboot Now. Tip: If you do not reboot now, you could lose your settings.
  • Page 19 Establish Your WiFi Security Settings continued Note: When the Mobile Hotspot has rebooted, it will operate with your new settings. The rebooting process automatically disconnects all WiFi capable devices connected to the Mobile Hotspot prior to the reboot. These devices will need to be reconnected to the Mobile Hotspot to access the Internet.
  • Page 20 High-Speed 2go Mobile Hotspot Device User Manual...

  • Page 21: Troubleshooting

    Trouble Connecting If you are unable to establish Internet or WiFi connectivity, first verify that LED lights are visible on both your Comcast Mobile Broadband device and your Mobile Hotspot. Refer to the LED Operation table on the following page for the Mobile Hotspot.
  • Page 22 Comcast Mobile Broadband device has been properly installed and activated. Refer to the user documentation provided with your Comcast Mobile Broadband device, or contact us at 1-866-206-2182. Mobile Broadband device with active High-Speed 2go service plugged into Mobile Hotspot, but no Internet...
  • Page 23 Troubleshooting continued No Default Password Sticker If the Default Password sticker is not present on the bottom of the Mobile Hotspot, open the battery compartment on the bottom of the Mobile Hotspot and remove the battery. A smaller sticker with the MAC Address is under the battery.

  • Page 24: Troubleshooting Continued

    Troubleshooting continued LED Operation Power LED Color Status Plugged into Wall Power, Internal Battery is Green Fully Charged, OR Operating Remotely on Fully Charged Internal Battery Orange Plugged into Wall Power, Internal Battery is Charging Battery Charge is Very Low Device Connection LED Color Status...
  • Page 25 Safe Use Notification The Mobile Hotspot is intended to be placed on a work surface such as a table, desk or window sill rather than carried or worn on the body when in use. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules.
  • Page 26 Safe Use Notification continued • Reorient or relocate the receiving antenna. • Increase the separation between the equipment and receiver. • Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. • Consult the dealer or an experienced radio or television technician for help.

  • Page 27: Regulatory Approvals

    Regulatory Approvals FCC Approval This device is compliant with Parts 15, 22,and 24 of the FCC Rules (FCC ID: UXX-PHS300). SAR Value Ratings Not Applicable: The PHS300CC is intended for desktop use and is not worn or used in close proximity to the body.

  • Page 28: Specifications

    Specifications Mechanical Specifications Dimensions 4.8 x 2.9 x 0.75 in (122 x 73 x 18.5 mm) Weight 4 oz (113.4 g) Form Factor USB Type “A” Female connector Antenna Type Internal 2.4 GHz printed antenna Environmental Specifications Operating temperature 32°F to 122°F (0°C to +50°C) Storage temperature -4°F to 158°F (-20°C to +70°C) Humidity...
  • Page 29 Notifications Trademarks Comcast, High-Speed 2go, and the Comcast logo are trademarks of Comcast. CradlePoint, WiPipe™, and the WiPipe logo are trademarks of CradlePoint, Inc. in the US and other countries. Other marks are the property of their respective owners. Copyrights ©...

  • Page 30: Manufacturer's Warranty

    The “Warranty Period” shall be a period that expires one year from the original purchase date of the Product. During the Warranty Period, if Comcast determines that a Product is defective in material or workmanship, Comcast will, at its sole discretion, repair or replace the Product with a new or rebuilt unit (which unit may use refurbished parts of similar quality and functionality).
  • Page 31 Products or use other than in a normal and customary manner; (c) Products which have been opened, repaired, serviced, modified or altered by anyone other than Comcast or anyone not authorized by Comcast in writing; (d) Products which have been damaged due to fire, flood, acts of third persons, acts of God or other acts which are not Vendor’s fault and which the Product is not specified...
  • Page 32 (j) Products on which the original identification marks, warranty stickers or serial numbers have been removed, altered or rendered illegible; or (k) Products designated by Comcast as beta site test samples, experimental, developmental, reproduction, sample, incomplete or out of specification Products.
  • Page 33 INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. To obtain warranty service for Products, please call Comcast at 1-866-206-2182 toll free from anywhere in the continental United States to determine the location of the authorized service center nearest you and for the correct...
  • Page 34 Record Your Settings and Store in a Secure Location WiFi Network Name (SSID) WiFi Network Security Password User Password Administrator Password...

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