Comcast High-Speed 2Go User Manual
Comcast 3g mobile hotspot supplemental user guide
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Summary of Contents for Comcast High-Speed 2Go
- Page 1 Supplemental User Guide...
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Page 2: Software License
Trademarks and Service Marks Comcast, the Comcast logo, and High-Speed 2go are trademarks of Comcast. Novatel Wireless is a trademark of Novatel Wireless, Inc., and the other trademarks, logos, and service marks (collectively the “Trademarks”) used in this user manual are the property of Novatel Wireless or their respective owners. -
Page 3: Table Of Contents
Contents Product Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 3G Mobile Hotspot Overview . - Page 4 Diagnostics................26 WWAN Connection .
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Page 5: Product Overview
Product Overview 3G Mobile Hotspot Overview Your 3G Mobile Hotspot Power Management... -
Page 6: 3G Mobile Hotspot Overview
3G Mobile Hotspot Overview Thank you for choosing the Comcast 3G Mobile Hotspot for Mobile Broadband and WiFi! This device operates over high-speed Mobile Broadband networks in the 800/1900 bands enabling you to connect at high speeds to the Internet, your corporate Intranet, WiFi enabled devices and... -
Page 7: Package Contents
Advanced embedded antenna design for Mobile Broadband and WiFi • VPN Passthrough capability • Auto connectivity options • Package Contents The Comcast 3G Mobile Hotspot package includes: 3G Mobile Hotspot • Device User Manual • Rechargeable Li-Ion Battery • AC Power Adapter •... -
Page 8: Your 3G Mobile Hotspot
Your 3G Mobile Hotspot Your 3G Mobile Hotspot has the following parts: ➊ ➊ Power Button / LED: Powers on and off the device. The LED indicates power, battery status, and roaming activity. ➋ ➊ microUSB Connector: The AC charger connects here. ➌... -
Page 9: Led Operation
LED Operation Your device has two lights called LEDs: The Service Status LED is located on the side of your 3G Mobile Hotspot near the USB port. • The Power Button LED is built into the power button of your 3G Mobile Hotspot. •... -
Page 10: Caring For Your Device
Caring for Your Device As with any electronic device, the 3G Mobile Hotspot must be handled with care to ensure reliable operation. Comcast recommends the following handling guidelines: Avoid applying adhesive labels to the 3G Mobile Hotspot; they may cause the device to •... -
Page 11: Battery Tips
Battery Tips WARNING! Use only batteries and chargers with your device that have been approved by your service provider or by Novatel Wireless. Always use Novatel Wireless original batteries and chargers. The warranty does not cover damage caused by non-Novatel Wireless batteries and/or chargers. Normally the battery takes at least four hours to fully charge. • Do not use sharp objects to access the battery well. Sharp objects can damage the device • and the battery. Do not use force to remove the battery or to access the battery well. -
Page 12: Using Your 3G Mobile Hotspot
Using Your 3G Mobile Hotspot Using Your 3G Mobile Hotspot for the First Time Connecting to Your Mobile Hotspot... -
Page 13: Using Your 3G Mobile Hotspot For The First Time
Using Your 3G Mobile Hotspot for the First Time IMPORTANT The 3G Mobile Hotspot requires an activated Comcast account in order to function. Inserting and Charging the Battery NOTE The battery should be fully charged before using the 3G Mobile Hotspot for the first time. ➊ ➊ Open the battery compartment, located on the bottom of the device. ➋ ➊ Insert the battery by lining up the gold contact points on the battery with the gold contact... - Page 14 ➌ ➊ Once the battery is secure, place the battery cover back on the device until the battery cover locks into place. ➍ ➊ Connect the microUSB end of the AC wall charger to the microUSB port of the device as shown.
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Page 15: Connecting To Your Mobile Hotspot
Use the WiFi manager on your computer to select the wireless network (SSID) with the name Comcast ### Secure that matches the SSID printed on the sticker affixed to the back of the 3G Mobile Hotspot. The ### characters are unique for each hotspot. -
Page 16: Personalize The Administrative Password
Personalize the Administrative Password ➤ ➊ From the Home page main menu, select Password to change the Administrative Password. When finished, click Apply. After you click Apply, your 3G Mobile Hotspot restarts and you reconnect using your new Administrative Password. Personalize the Network Name (SSID) ➊... -
Page 17: 3G Mobile Hotspot Settings
3G Mobile Hotspot Settings 3G Mobile Hotspot Settings Basics The Home Page Password WiFi Menu WWAN Menu Advanced Menu... -
Page 18: 3G Mobile Hotspot Settings Basics
3G Mobile Hotspot Settings Basics Open the 3G Mobile Hotspot Settings ➊ ➊ Open your Web browser and enter http://settings.hotspot (or http://192.168.0.1) into the address window. ➋ ➊ Type the administrative password into the Login box in the upper right corner and click Login. The Home page opens. -
Page 19: The Home Page
The Home Page The Home page is the first screen you see after logging in to the browser interface. It is the main point of entry for all your work in the browser interface. The Menu Bar The menu bar runs horizontally along the top of the 3G Mobile Hotspot Settings interface. Besides allowing you to select menu items, the menu bar also displays information about your 3G Mobile Hotspot’s connection strength and battery level. -
Page 20: Home Page Sections
Home Page Sections The Home page is divided into three sections that you can expand or collapse. Click the solid black pointer next to the section title to expand or collapse that section. Internet Connection The Internet Connection section tells you: Your connection status. -
Page 21: Wifi
WiFi The WiFi section tells you: The profile currently in use. • The network name (also known as the SSID). • The security method in use. • The number of users currently connected to your 3G Mobile Hotspot. • The IP address of and subnet mask for the wireless browser interface. •... -
Page 22: Password
Password The Password setting allows you to change the administrative password that gives access to the browser interface. IMPORTANT Record your administrative password. If you forget it, you have to reset your 3G Mobile Hotspot before you can use the 3G Mobile Hotspot Settings interface again. Create a New Administrative Password ➊ ➊ Type your current password in the Current Password box. ➋ ➊ Type the new password (must have 4 to 64 characters) in the New Password box and then again in the Verify New Password box. -
Page 23: Wifi Menu
WiFi Menu The WiFi menu allows you to work with profiles, set MAC filters, and view status information for the WiFi network. The WiFi menu has three components: WiFi Profiles — View or change settings for your secure profile. • MAC Filter —... -
Page 24: Wifi Profiles
Network Name (SSID) — Name of the network you are connected to. You can change the • name to something more descriptive if you want, or if other devices are in use within range of yours. Some examples of network names would be: Secure — Comcast BDF Secure • Open — Comcast BDF •... -
Page 25: Choosing A Profile
Choosing a Profile Select a profile from the Profile list: ➤ ➊ Secure — This is the profile you should use most of the time. You can set up this profile • with the security measures you need to use your 3G Mobile Hotspot safely. Open —... -
Page 26: Mac Filter
MAC Filter MAC filtering allows you to limit access to your 3G Mobile Hotspot to only those devices with a specified MAC address (a unique code assigned to hardware such as network adapters). The MAC Filter page allows you to enable or disable MAC filtering and to add or delete MAC addresses from the trusted client list. -
Page 27: Using Mac Filtering
Using MAC Filtering ➊ ➊ From the MAC Filter page, type the MAC address for your computer into the Add Trusted Client MAC Address box and click Add Client. You can use either “:” or “-” as the separator (for example, 00:21:9B:1C:64:34 or 00-21-9B-1C-64-34). -
Page 28: Wifi Clients
WiFi Network The WiFi Network section of the WiFi Status page displays the following information: Profile currently in use. • Network name (SSID) for your 3G Mobile Hotspot. • Number of clients currently connected. • Maximum number of clients allowed to connect to your 3G Mobile Hotspot. You can select •... -
Page 29: Wwan Menu
WWAN Menu The WWAN menu allows you to update your Preferred Roaming List (PRL), displays information about your network connection, and provides tools for technical support. The WWAN Menu has three components: Configuration — Reactivate your 3G Mobile Hotspot, update your PRL, or update the •... -
Page 30: Diagnostics
Diagnostics Click Diagnostics in the WWAN menu to access status information about your Internet connection and 3G Mobile Hotspot. The WWAN Diagnostic page is divided into three sections. -
Page 31: Wwan Connection
WWAN Connection The WWAN Connection section displays the following information: Connection status: • Active — Connected and transmitting data • Dormant — Connected but not transmitting data • Disconnected — Not connected to the network • Type of network (technology) to which you are connected •... -
Page 32: Wwan Modem
WWAN Modem The WWAN Modem section displays the following information: Manufacturer — Manufacturer of your 3G Mobile Hotspot • Model — Model name or number of your 3G Mobile Hotspot • Firmware version — Current internal software (firmware) version • ESN —... -
Page 33: Wwan Status
WWAN Status The WWAN Status page displays information about your Internet connection. The WWAN Status page is divided into three sections. -
Page 34: Internet Connection
Internet Connection The Internet Connection section displays the following information: Status of the connection • Whether or not your 3G Mobile Hotspot is roaming • Number of bytes received and transmitted • Duration of the current connection • Your 3G Mobile Hotspot’s IP address and subnet mask •... -
Page 35: Internet Connection Log
Internet Connection Log Click Internet Connection Log to display a log of outgoing traffic showing these details: Date/Time • Client IP Address (IP address of sender) • Destination (IP address of recipient) • Port (computer port through which data was sent) •... -
Page 36: Advanced Menu
Advanced Menu The Advanced menu allows you to back up and restore your configuration, specify router settings (such as DHCP, port filtering, and port forwarding), and customize power management settings. The Advanced menu has seven components: Advanced Options — Enable SSID broadcast, auto-connect to the network, DHCP, VPN •... -
Page 37: Advanced Settings
Advanced Settings Click Advanced Options in the Advanced menu to configure your 3G Mobile Hotspot or to enable the system log. The Advanced Settings page is divided into four sections. Access Point Enabling SSID broadcasting allows other nearby computers to see your 3G Mobile Hotspot’s network name (SSID). -
Page 38: 3G Modem
3G Modem Enabling auto-connect allows your 3G Mobile Hotspot to connect to your network automatically when the hotspot is turned on. Select the Auto-connect enable check box to enable auto-connection, or clear the check box ➤ ➊ to disable auto-connection, and then click Apply. Enabling roaming allows your 3G Mobile Hotspot to continue working even when off your service provider’s network. -
Page 39: System
System The System section allows you to select your preferred language, date format, and time format. You can also turn on the system log. NOTE You can view the system log from the System Status page (see page 51). ➊ ➊ In the Language list, click the language you wish to use. Currently, English is the only option and this list is disabled (grayed-out). -
Page 40: Config File
Config File Click Config File in the Advanced menu to back up your configuration file (3G Mobile Hotspot settings) to your computer, or to restore a saved configuration file from your computer. The Config File page is divided into two sections and allows you to back up and restore your 3G Mobile Hotspot configuration settings. -
Page 41: Config File Upload
Config File Upload Restore your 3G Mobile Hotspot settings file to the 3G Mobile Hotspot ➊ ➊ Enter the administrative password in the MiFi Password box. ➋ ➊ Click Browse and navigate to the backup file on your computer. ➌ ➊... -
Page 42: Port Filtering For Standard Applications
The Port Filtering page allows you to enable port filtering, allow selected applications to access the Internet, and set up custom applications for access to the Internet. Port Filtering for Standard Applications ➊ ➊ From the Port Filtering page, select the Enable Port Filtering check box. ➋... -
Page 43: Port Forwarding
Port Forwarding Port forwarding allows designated users or applications to reach specified servers, such as FTP and DNS servers, on your computer. Also, some online games require incoming access to work properly. IMPORTANT You need to set up static IP addresses on your WLAN for each device that has an application to which you want to forward. The Port Forwarding page allows you to enter the local static IP address for each application that you want to receive traffic from the Internet. -
Page 44: Power Management
Power Management Your 3G Mobile Hotspot can switch to a low-power mode when it is idle. The Power Management page allows you to set the maximum time before your 3G Mobile Hotspot switches to low-power mode. You can set separate times for AC power and battery power. When your 3G Mobile Hotspot is on battery power, you can set the length of time before it shuts down. -
Page 45: Tcp/Ip
TCP/IP The TCP/IP page allows you to view the local (WLAN) IP address and the MAC address for your 3G Mobile Hotspot. From the Advanced menu, click TCP/IP to display the following information about your 3G Mobile Hotspot: Local IP address •... -
Page 46: System Status
System Status The System Status page allows you to view real-time system information and the system log, and to restart your 3G Mobile Hotspot or restore it to factory defaults. From the Advanced menu, click System Status to display the following information about your 3G Mobile Hotspot: Manufacturer •... -
Page 47: Restarting Or Resetting Your 3G Mobile Hotspot
Restarting or Resetting Your 3G Mobile Hotspot In addition to viewing status information, you can restart your 3G Mobile Hotspot or reset it to factory defaults from the System Status page. Click Restart to re-initialize your 3G Mobile Hotspot (same as turning it off and on again). ➤... -
Page 48: Troubleshooting
Troubleshooting Overview Common Problems and Solutions Use the Master Reset Button Technical Support... -
Page 49: Overview
Overview The following tips can help solve problems that might be encountered while using the 3G Mobile Hotspot: Make sure you are using the 3G Mobile Hotspot in the correct geographic region. • Ensure that the wireless network’s coverage extends to your current location. •... -
Page 50: Common Problems And Solutions
Common Problems and Solutions The following are some common problems and solutions. My 3G Mobile Hotspot has no power. The LED indicator is off and does not come on when the Power button is pressed. Ensure the battery is properly seated in the device. ➤ ➊ Ensure the battery is fully charged. - Page 51 Comcast ### Secure does not appear in my computer’s wireless network list. If the 3G Mobile Hotspot’s network name (SSID) does not appear right away, wait about 15 seconds for your computer to recognize the 3G Mobile Hotspot and then refresh the network list. Refresh your network list. ➤ ➊ Windows: Click Refresh Network List on the left side of the Wireless Network Connection •...
- Page 52 You are outside of the coverage area. ➤ ➊ Check with Comcast — there might be a problem with your account. ➤ ➊ If you are still unable to connect to the network, record any error messages and contact Customer Care at 1.866.206.2182.
- Page 53 Where is the sticker that lists the default Network Name (SSID) and Network Key? If the default password sticker is not present, open the battery compartment on the bottom of your 3G Mobile Hotspot. Remove the battery, and look for a small sticker. The default password is labeled as the ESN-DEC. You can also look on the back of your printed Quick Start Guide for a copy of the sticker.
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Page 54: Use The Master Reset Button
Use the Master Reset Button The 3G Mobile Hotspot comes with a Master Reset button that allows you to return it to its factory default state. The Master Reset button is recessed in a hole on the back of the device. You need a paperclip or similar object to push the button. -
Page 55: Technical Support
Technical Support For technical support, you can find additional information at: http://customer.comcast.com/2go If you continue to have issues with your 3G Mobile Hotspot, please note any error messages and contact Customer Care at 1.866.206.2182. -
Page 56: Technical Information
Technical Information Product Specifications Regulatory Notices Safety Hazards... -
Page 57: Product Specifications
(59 mm x 9 mm x 89 mm) Wireless Network — Dual Mode CDMA 1X/EV-DO Wireless Network — WiFi Mode 802.11 b/g Default SSID Comcast XXX Secure (where XXX = last 3 digits of the MAC address) Battery Size 1150 mAh Time to full charge: AC Charger 2.5 hrs (when not in use) -
Page 58: Regulatory Notices
Regulatory Notices CE Marking This device has been tested to and conforms to the essential regulatory requirements of the European Union R&TTE directive 1999/5/EC and has attained CE Marking. Federal Communications Commission Notice (FCC – United States) This equipment has been tested to, and found to be within the acceptable limits for a Class B digital device, pursuant to part 15 of the FCC Rules and Industry Canada ICES-003. - Page 59 NOTICE TO CONSUMERS: Any changes or modification not expressly approved by the party responsible for compliance could void the user’s authority to operate this equipment. NOTE: The Radio Frequency (RF) emitter installed in your modem must not be located or operated in conjunction with any other antenna or transmitter, unless specifically authorized by Novatel Wireless Technologies.
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Page 60: Safety Hazards
Safety Hazards Do not use your device in an environment that may be susceptible to radio interference resulting in danger, specifically; Areas where prohibited by the law Follow any special rules and regulations and obey all signs and notices. Always turn off the device (or the host device and remove the modem from the USB port) when instructed to do so, or when you suspect that it may cause interference or danger. -
Page 61: Proper Battery Use And Disposal
SAR Levels The FCC has granted an Equipment Authorization for this wireless modem with all reported SAR levels evaluated as in compliance with the FCC RF exposure guidelines. Proper Battery Use and Disposal CAUTION! Never dispose of batteries in a fire because they might explode. WARNING! In the event of a battery leak: Do not allow the liquid to come in contact with the skin or the eyes. If contact has been made, wash the affected area with large amounts of water and seek medical advice. ... -
Page 62: Glossary
Glossary... - Page 63 Glossary ● ➊ 3G — Third Generation. 3G refers to the third generation of mobile telephony technology. The evolution of 3G technology is as follows: GSM technologies » GPRS offered speeds up to 48.8 Kbps (began in 2000). » EDGE reached up to 384 Kbps (2003). » WCDMA offered downlink speeds up to 1.02 Mbps. » UMTS supports a theoretical data transfer rate of 21 Mbps. » HSUPA offered uplink speeds up to 5.76 Mbps and downlink speeds up to 7.2 Mbps. » HSDPA boosted downlink to 14 Mbps (in 75 countries 2007) » HSPA+ increased uplink speeds to 11 Mbps and downlink speeds to 42 Mbps. » LTE Evolved UMTS Terrestrial Radio Access is aiming for 100 Mbps (specifications completed 2008). CDMA technologies » 1xRTT offered speeds up to 144 Kbps (2002). » EV-DO increased downlink speeds up to 2.4 Mbps (2004). » EV-DO Rev A boosted downlink speeds to 3.1 Mbps (2006). ...
- Page 64 ● ➊ ESN — Electronic Serial Number. A unique 32-bit number embedded in a wireless device that identifies the device. ● ➊ ExpressCard — PCMCIA’s hardware standard for high-performance expansion of notebook computers. Intended to replace the PC Card (formerly PCMCIA card) standard. ● ➊ Firewall — A hardware or software boundary that protects a network or single computer from unwanted outside traffic. ● ➊ Firmware — A computer program embedded in an electronic device. Firmware usually contains operating code for the device. ● ➊ FTP — File Transfer Protocol. A network protocol for exchanging files over a TCP network. ● ➊ Gateway — A network point that acts as an entrance to another network that uses a different protocol. ● ➊ GSM — Global System for Mobile communication. A digital mobile telephony system widely used in Europe and other parts of the world. GSM was first launched in 1991 and is the most widely used of the three digital wireless telephony technologies (TDMA, GSM, and CDMA). GSM uses a variation of TDMA. ● ➊ Host Name — The unique name by which a network-attached device is known on a network. ● ➊ Hotspot — A WiFi (802.11) access point or the area covered by an access point. Used for connecting to the Internet. ● ➊ Hot-Swappable — The ability to safely remove and replace a component (for example, a memory card ...
- Page 65 ● ➊ MAC Address — Media Access Control. A number that uniquely identifies each network hardware device. MAC addresses are 12-digit hexadecimal numbers. ● ➊ Mbps — Megabits per second. ● ➊ microSD / microSDHC — A small, removable flash memory card available in various storage sizes. Some products have a slot that allows them to utilize this external memory. ● ➊ MSID — Mobile Station IDentifier. A number for a mobile phone that identifies that phone to the network. These numbers are carrier specific. ● ➊ MSL — Master Subsidy Lock. A numeric code for accessing certain phone settings. ● ➊ NAI — Network Access Identifier. A standard way of identifying users who request access to a network. ● ➊ NDIS — Network Driver Interface Specification. NDIS is a Windows specification for how communication protocol programs (such as TCP/IP) and network device drivers should communicate with each other. ● ➊ Network Mask — A number that allows IP networks to be subdivided for security and performance. ● ➊ Network Operator — The vendor who provides your wireless access. Known by different names in different regions, some examples are: wireless provider, network provider, and service provider.
- Page 66 ● ➊ Protocol — A standard that enables connection, communication, and data transfer between computing endpoints. ● ➊ Proxy — A firewall mechanism that replaces the IP address of a host on the internal (protected) network with its own IP address for all traffic passing through it. ● ➊ RAS — Remote Access Service. A Windows NT/2000 Server feature that allows remote users access to the network from their Windows laptops or desktops via modem. ● ➊ Rev A — CDMA EV-DO Rev. A is a leading-edge wireless technology with higher data rates and higher system capacity. It is a fully backward compatible standard and remains interoperable with deployed EV-DO networks and devices around the world. The increased data rates on Rev. A’s physical layer enable richer applications and services. For more information, visit www.cdg.org. ● ➊ RFB — Remote Frame Buffer. A protocol for remote access to graphical user interfaces. ● ➊ Router — A device that directs traffic from one network to another. ● ➊ RTP — Real-time Transport Protocol. A packet format for streaming multimedia over the Internet. ● ➊ SMTP — Simple Mail Transfer Protocol. An Internet standard for email transmission across IP networks. ● ➊ SSID — Service Set IDentifier. The name assigned to a WiFi network. ● ➊ TCP — Transmission Control Protocol. A core protocol for transmitting and receiving information over the Internet.
- Page 67 ● ➊ VPN Passthrough — A feature that allows a client to connect to a VPN server. ● ➊ WAN — Wide Area Network. A public network that extends beyond architectural, geographical, or political boundaries (unlike a LAN, which is usually a private network located within a room, building, or other limited area). ● ➊ WEP — Wired Equivalent Privacy. An IEEE standard security protocol for 802.11 networks. Superseded by WPA and WPA2. ● ➊ WiFi — Wireless Fidelity. Any system that uses the 802.11 standard developed and released in 1997 by the IEEE. ● ➊ WiFi Client — A wireless device that connects to the Internet via WiFi. ● ➊ WLAN — Wireless Local Area Network. A typically low-power network that transmits a wireless signal over a span of a few hundred feet and usually only to stationary devices. ● ➊ WPA/WPA2 — WiFi Protected Access. A security protocol for wireless 802.11 networks from the WiFi Alliance. ● ➊ WWAN — Wireless Wide Area Network. Wireless network technologies deployed over a large geographical area to a large number of users (see WLAN). This service is usually provided through cellular providers. WWAN connectivity allows a user with a laptop and a WWAN device to surf the Internet, check email, or connect to a VPN from anywhere within the coverage area of the network operator.
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