Aastra 5380 User Manual page 53

Function
ACD (Automatic Call Dis-
tribution)
User group
Home alone
configurable
CLIR
Deflect
Headset
Config. red/green
Park
Do not disturb
Hands-free operation
Discreet ringing
Greeting
Ring alone
Personal call routing
eud-1282/1.1 – R1.0 – 10.2011
Description
The call routing of calls in the queue can be controlled using an ACD appli-
cation.
In the user group incoming and internal calls are routed to a group of inter-
nal destinations according to a preconfigured call distribution.
If calls to a user group can only be answered by one user, the user in question
can activate Home Alone on the user group. Then if the user is already in a
call, all subsequent internal or external calls to the user group obtain a busy
tone.
You can use function commands to define a function to suit your personal
requirements. A function can consist of one or more function commands,
function codes, and the phone number. You can either carry out a function
directly or store it under a key. For further information refer to Chapter
mulating functions", page 97.
This function lets you prevent your call number from being displayed to the
caller. For further information refer to Chapter
number from your called party's terminal
This function lets you deflect an incoming call to another user. For further
information refer to Chapter
54.
This function lets you activate the headset mode. For further information
refer to Chapter "Using a
You can store two phone numbers: the first with red indicator LED, the sec-
ond with green indicator LED.
With this function you put your call partner on hold without using a phone
line as a result. For further information refer to Chapter
ner", page 43.
With this function incoming calls are automatically forwarded to a specific
destination. For further information refer to Chapter
against call types", page 85.
This function activates the loudspeaker and the microphone. For further
information refer to Chapter
18.
With this function the phone rings only once. For further information refer to
Chapter "Activating/deactivating a discreet
This function allows you to activate/deactivate the greeting you want. For
further information refer to Chapter
This function lets you specify which of your phones signals incoming calls
acoustically (as part of the one-number user concept). For further informa-
tion refer to Chapter "Activating ring
This function lets you specify where incoming calls are routed to (as part of
the one-number user concept). For further information refer to Chapter
"Activating personal call
Supplementary features
"Suppressing your call
display", page 61.
"Deflect a call during the ringing
headset", page 19.
"Using your phone in hands-free
ring", page 60.
"Managing personal
alone", page 62.
routing", page 62.
"For-
phase", page
"Parking a call part-
"Activating protection
mode", page
greeting", page 89.
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