Troubleshooting - Hitron CGN User Manual

TROUBLESHOOTING

Use this section to solve common problems with the CGN and your network.
Problem: None of the LEDs Turn On
The CGN is not receiving power, or there is a fault with the device.
1
Ensure that you are using the correct power adaptor.

Using a power adaptor other than the one that came with your CGN can
damage the CGN.
2
Ensure that the power adaptor is connected to the CGN and the wall socket (or
other power source) correctly.
3
Ensure that the power source is functioning correctly. Replace any broken fuses
or reset any tripped circuit breakers.
4
Disconnect and re-connect the power adaptor to the power source and the CGN.
5
If none of the above steps solve the problem, consult your vendor.
Problem: One of the LEDs does not Display as Expected
1
Ensure that you understand the LED's normal behavior (see
2
Ensure that the CGN's hardware is connected correctly; see the Quick
Installation Guide.
3
Disconnect and re-connect the power adaptor to the CGN.
4
If none of the above steps solve the problem, consult your vendor.
94
HITRON CGN USER'S GUIDE
Version 2.0, February 2012. Copyright
8
LEDs on page 17).
2012 Hitron Technologies