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The Mitel 5312 and 5324 IP Phones are full-feature, dual port, dual mode telephones that provide voice communication over an IP network. Each features a back-lit liquid crystal display (LCD) screen, display-assisted access to features, on-hook dialing and off-hook voice announce with handsfree answerback, and a large ringing/message indicator. The 5312 IP Phone offers 12 programmable keys, and the 5324 IP Phone offers 24 programmable keys for one-touch feature access. Both phones provide ten fixed feature keys for convenient access to features such as Conferencing, Redial, and many customizable user settings.
The 5312 and 5324 IP Phones support Mitel Call Control (MiNet) protocol and Session Initiated Protocol (SIP). The 5324 IP Phone also supports modules such as the Line Interface Module, 5310 IP Conference Unit, and the 12 and 48 Button Programmable Key Modules. The 5324 IP Phone can be used as an ACD Agent Phone or a Teleworker phone. The personal key on the bottom left (5312) or bottom right (5324) is always your Prime Line; the remaining personal keys can be programmed as:
Note: For more information on the Desktop Tool, talk to your system administrator.
5312 IP Phone
5324 IP Phone
Feature | Function |
1) Display | Provides a two–line, 20–character liquid crystal display (LCD) viewing area that assists you in selecting and using phone features, accessing your voice mail, and identifying callers. When you access the Menu key, prompts and feature information appear on the display screen. For information on selecting menu options, see "Selecting Menu Options" elsewhere in this guide. |
2) Softkeys (5324 IP Phone only) | Context-sensitive keys change depending on the modes of the operation and the menu currently displayed. Softkeys enable you to easily view and select a variety of features. |
3) Ring/Message Indicator | Flashes to signal an incoming call and to indicate a message waiting in your voice mailbox. |
4) Volume, Speaker and Mute Controls | Provide the following audio control capability:
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5) Fixed Function Keys | Give you access to the following phone functions:
Note: When navigating through Menu options, press
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6) Keypad | Use to dial. |
7) Programmable Personal Keys and Designation Card | Provides 12 or 24 keys that can be programmed as speed call keys, feature keys, or line appearance keys, according to your communication needs. Personal keys have status indicators. On a 5324 IP Phone, the bottom right personal key is always your Prime Line key. On the 5312 IP Phone, the bottom left personal keys is always your Prime Line key. Write the name (speed call, feature or line appearance) of the Personal keys that you program on the designation card (use the side of the card with the textboxes provided). Use the slot behind the plastic cover at the bottom of the phone to remove/insert the designation card. |
8) Handsfree Speaker | Provides sound for Handsfree calls and background music. |
9) Handset | Use for handset calls. If you are in headset or handsfree mode, you do not need to use the handset. |
When indicator is | it means that |
Flashing rapidly | Your phone is ringing |
Flashing slowly | A message or callback message is waiting at your phone |
On | Your phone is ringing another phone |
Off | Your phone is idle, or you are on a call |
Because the 5324 IP Phone offers softkeys, feature availability and menu options for the 5312 and 5324 IP Phones may differ.
To select menu items on the display:
Procedures in this guide show all menu selection options, where applicable—for example, "Press the * or Yes softkey". Procedures in this guide also specify when a menu option is available on only one of the phones—for example, "On a 5324 IP Phone only, press the Save softkey".
Unified Communicator Express is a lightweight (server-less) unified communications client that provides productivity enhancements like click to dial, incoming caller ID pop-up, PC-based missed calls and speed calls list, and personal (Microsoft® Outlook®) directory integration. In addition to enhancing telephony features in the office environment, it allows you to be immediately attentive to all incoming communications.
For more information on installing and using this application, see the Mitel Unified Communicator Express documentation available at www.mitel.com.
Remote Mode allows the 5312 and 5324 IP Phone to be used as a Teleworker in the home or in other locations away from the office. For information on how to program your IP Phone for remote operation, refer to the Teleworker Solution (6010) Remote IP Phones User Guide available at www.mitel.com
Use of some features requires dialing access codes. Ask your Administrator for a list of codes you should use.
If during a call, you hear two beeps repeated every 20 seconds it means that your phone is switching to a secondary 3300 ICP system. The call continues but some of the keys and features on your phone function differently. The keys and most features begin working normally again after you hang up. If your phone switches to the secondary system while your speaker or handset is muted (that is, while the MUTE light is on), the call remains muted until you hang up. Normal operation resumes when your phone switches back to the primary system. If your phone is idle and switched to the secondary system, you'll see a flashing rectangle on the display. The rectangle remains until the switch to the primary system is complete.
The Line Interface Module is an optional device that adds an analog phone line (POTS) capability to your 5324 IP phone only. If Emergency Call Routing is not programmed on your 3300 ICP, you must use the Line Interface Module to dial emergency calls. For more information on emergency number dialing, refer to Emergency Calls. If you have a Line Interface Module connected to your 5324 IP Phone, all programming of the Line Interface Module, except the Analog Key, is done by the Installer when your phone is installed. For more information, refer to "Using the Line Interface Module" elsewhere in this guide. Note: The 5312 IP Phone does not support the Line Interface Module.
Don't cradle the handset!
Prolonged use of the handset can lead to neck, shoulder, or back discomfort, especially if you cradle the handset between your ear and shoulder. If you use your phone a lot, you may find it more comfortable to use a headset. See the section on headset usage elsewhere in this guide for more information.
Protect your hearing
Your phone has a control for adjusting the volume of the handset receiver or headset. Because continuous exposure to loud sounds can contribute to hearing loss, keep the volume at a moderate level.
Adjust the viewing angle
The stand built into your phone tilts to give you a better view of the keys.
To tilt your telephone for better viewing:
To adjust the Ringer Volume while the set is ringing:
To adjust the Ringer Pitch while the set is idle:
To adjust the Handset Receiver Volume when you are using the handset:
To adjust the Speaker Volume when making a handsfree call or when listening to background music:
To adjust the Display Contrast while your set is idle:
You can use ( MENU ) on your phone or the Desktop Tool to program the personal keys as feature keys. The Desktop Tool is a browser–based interface that makes programming quick and easy. For more information on using the Desktop Tool, please contact your System Administrator.
Note: You can only program Speed Call keys using the
( MENU ) key on the 5312 IP Phone. See Speed Call Keys for details.
To program some features to a personal key, you must dial a feature access code. Ask your Administrator for a list of codes you can use.
To display information about a key:
To program a personal key:
To change the display language:
Do one of the following:
Warning for emergency number dialing: Consult your local authorities for Emergency Numbers and 911 or equivalent service availability in your area. There are two methods of dialing emergency numbers, based on the programming of your 3300 ICP:
Verify with your System Administrator which type of emergency number dialing you can use.
EMERGENCY CALLS WHEN EMERGENCY CALL ROUTING NOT PROGRAMMED
If Emergency Call Routing is NOT programmed, Emergency Number dialing should only be performed by picking up the handset and selecting the Line Interface Module key you have programmed. If Privacy Mode is enabled and the Line Interface Module key local line is busy, dialing will not occur on the Line Interface Module line. Emergency dialing using an IP connection may not be supported due to ICP system configuration and country location. For more information, contact your System Administrator.
To make an Emergency Call using the Line Interface Module line:
To make an Emergency Call using the Line Interface Module line, when the IP connection has failed:
EMERGENCY CALLS WHEN EMERGENCY CALL ROUTING PROGRAMMED
Note: This procedure is in addition to the methods described above.
To make an Emergency Call if Emergency Call Routing is programmed:
For more information, refer to Using the Line Interface Module.
To use Phonebook:
If the Phonebook with Location" option is enabled, press Retry. ALL LOCATIONS? Is displayed. Press Yes to search the entire directory or press No to search for only names that share your location. Edit the name and press Lookup.
To redial the last number that you manually dialed:
To save the last number that you manually dialed:
To Redial a saved number:
You may use Speed Call Keys to make a call or to send a string of digits during a call (press a Speed Call Key during a call to send a multi–digit password, for instance).
To dial a stored Speed Call number:
To store a Speed Call number:
To dial a stored personal Speed Call number:
To store a personal Speed Call number:
To use Handsfree to make a call:
To use Handsfree operation to answer calls:
To hang up while using Handsfree operation:
To turn Mute on during Handsfree operation:
To turn Mute off and return to conversation:
To disable Handsfree operation:
To return to Handsfree operation:
To enable or disable Auto–Answer:
To enable or disable Auto-Answer on a 5324 IP Phone only:
To answer a call when you hear ringback:
To end a call, do one of the following:
With Group Listen you can carry on a conversation using the handset or headset while allowing others nearby to listen to the person at the far end over the handsfree speaker in your phone. While Group Listen is active, the handsfree microphone in your phone is turned off.
To allow others in the room to listen to the far end of your call:
To return to a private two-way call from Group Listen:
To change a Group Listen call into a Handsfree call so that others in the room can join the conversation:
To place a call on Hold:
To retrieve a call from Hold:
To retrieve a call from Hold at another phone, do one of the following:
Mute lets you temporarily turn your phone's handset, headset or handsfree microphone off during a call.
To turn Mute on during a call:
To turn Mute off and return to the conversation:
Note: If you are on a Handsfree MUTED call and you lift the handset, the handset microphone is automatically enabled and the MUTE light turns OFF. NOTE FOR USERS ON RESILIENT 3300 ICP SYSTEMS: If your phone switches to the secondary system while your speaker or handset is muted (that is, while the Mute key is lit) the call remains muted until you hang up.
To Transfer an active call:
To transfer an active call during headset operation:
To form a Conference when a two–party call is already in place, or to add another party to an existing Conference:
To leave a Conference:
To Split a Conference and speak privately with the original party on a 5312 IP Phone (only):
To Split a Conference and speak privately with the original party on a 5324 IP Phone (only):
To move a call on hold to another line appearance:
To add a call on Hold to an existing conversation or conference:
To call another party when you are in an established two–party call:
To alternate between the two parties:
Call Forward lets you redirect incoming calls to an alternate number. You can select one of the following forwarding options:
Note: For information about "I'm Here?", see Call Forward – Remote.
To program Call Forward:
If you make an error while dialing, press * or the <— softkey to correct errors.
To turn Call Forward on and off (once it has been programmed):
To forward calls from a remote station to your current location:
If you make an error while dialing, use the # or the <— softkey to backspace and correct the number.
To cancel Call Forward – Remote from the station that set the remote forwarding:
To cancel Call Forward – Remote from the station that was forwarded:
To ensure that calls do not get forwarded again by the destination number:
To again allow calls to be forwarded by the destination number:
To force an incoming call to be forwarded:
To override Call Forward and ring a station:
Advisory Messaging enables you to select a notice that appears on your phone display to inform people visiting your desk of your whereabouts. Select from a variety of advisory messages, including "On vacation", "In a meeting", or "Out to Lunch".
To turn Messaging - Advisory on:
To turn Messaging - Advisory off:
To leave a Callback Message when you hear busy or ringback tone:
To respond to a message waiting condition on your 5312 IP Phone:
To respond to a message waiting condition on your 5324 IP Phone:
On a 5324 IP Phone only, you can set, change, or clear a password (up to 7 digits, not including 0):
To cancel a Callback:
To cancel all Callbacks:
To use Forced Account Codes:
To enter an Account Code during a call on a 5312 IP Phone:
To enter an Account Code during a call on a 5324 IP Phone:
To retrieve a call placed on Hold by the attendant:
The Call Park feature allows you to place a call in a special hold state. You, or someone else, can then retrieve the call from any extension in the system. After parking the call, the system can automatically connect you to paging equipment so that you can announce the call to the requested party.
To park an active call:
Note: Paging over a loudspeaker is not permitted in handsfree mode; you must use the handset or headset.
To retrieve a parked call:
To answer a call that is ringing at another phone in your Pickup Group:
To answer a call that is ringing at a station not in your Pickup Group:
To Campon to a busy station:
To retrieve a call when you hear Campon tone:
To activate or deactivate Do Not Disturb:
To activate Do Not Disturb from a remote station:
To deactivate Do Not Disturb from a remote station:
To use Override when you encounter busy or Do Not Disturb tone:
To use Paging:
Direct Paging allows you to page a party through the party's handsfree speaker. If the paged party has Off-Hook Voice Announce enabled, the page will be heard even when the party is on a handset or headset call. If the paged party has Handsfree Answerback enabled and turned on on the phone, your page automatically establishes a handsfree call with the paged party.
To page a party:
How you answer a Direct Page depends on whether Handsfree Answerback is enabled and turned on at your phone. See one of the following procedures in this guide:
When you receive a Direct Page, Handsfree Answerback automatically establishes a Handsfree call on your phone after a single burst of tone. Your administrator enables or disables Handsfree Answerback on your phone. After your administrator enables Handsfree Answerback, you can choose to turn it on or off directly from your phone.
To turn Handsfree Answerback on:
To turn Handsfree Answerback off:
Note: By default, Handsfree Answerback is turned OFF at your phone. If the
(MUTE) key is OFF when your set is idle, Handsfree Answerback is OFF.
To answer a call using Handsfree Answerback:
Phone state before Page arrives Phone is idle and MUTE is flashing | To answer the Direct Page
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You are on a handset or headset call, and MUTE is OFF |
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You are on a MUTED handset/headset call, OR, you are on a Handsfree call | The party paging you receives a busy tone. Handsfree Answerback does not interrupt your call. |
To end a Handsfree Answerback call:
Note : When the Handsfree Direct Page call ends, the MUTE key light returns to the state it was in before the call was established.
Your administrator enables or disables Handsfree Answerback and you can also turn it on or off on your phone.
To turn Handsfree Answerback off, see Direct Paging - Handsfree Answerback Enabled in this guide. When Handsfree Answerback is disabled on your phone and you receive a Direct Page, the Direct Page is indicated by a single burst of tone.
To answer Direct Page calls when Handsfree Answerback is disabled:
Phone state before Page arrives: To answer the Direct Page (indicated by single burst of tone):
Phone is idle and MUTE is OFF. |
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You are on a handset call or headset call, and MUTE is OFF |
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You are on a MUTED handset/headset call, OR, you are on a Handsfree call | The party paging you receives a busy tone. Handsfree Answerback does not interrupt your call. |
To end a Direct Page call, do one of the following:
Note: When the Handsfree Direct Page call ends, the (MUTE) key light returns to the state it was in before the call was established.
To program a Reminder:
To view, change, and/or cancel a pending Reminder:
To acknowledge a Reminder when your phone rings once:
To enable Headset Operation:
To answer a call (when Auto Answer is disabled):
To hang up:
To mute your headset microphone:
To turn mute off and return to the conversation:
To enable or disable Headset Operation:
To answer a call:
To mute the headset microphone:
To hang up:
To disable Headset Operation:
To turn Music on and off on a 5312 IP Phone when the phone is idle:
To turn Music on and off on a 5324 IP Phone when the phone is idle:
Group Paging allows you to page a group of telephones through their built–in speakers. You can belong to as many as three paging groups with one group designated as your "prime" group. When you need to respond to a Group Page but don't know the identity or extension number of the paging party, use the Meet Me Answer feature. You have up to 15 minutes after receiving the page to use Meet Me Answer.
To make a Group Page:
To respond to a Group Page by using Meet Me Answer:
Phone Lock prevents access to the features on a phone, with the following exceptions:
Phone Lock has no effect on incoming calls but restricts outgoing calls, with the following exceptions:
Most keys on the device are disabled, except for the dial pad and volume keys. The following access and keys are disabled:
Note: Softkeys will be displayed but disabled, except the hot desking softkeys will remain enabled. The Phone Lock, Hot Desk login, and Emergency Notification feature access keys will still be available. Menu will provide Emergency Notification, if it is pending.
Before locking a set, ensure that
To activate Phone Lock:
To de-activate Phone Lock:
Note: If a user PIN has not been assigned, enter # when prompted for the PIN to unlock the phone.
A Personal Identification Number (PIN) allows a user to log into a set as a hot desk user or generic SIP user. It is also used to de-activate the Phone Lock feature. PINs must be from 0 to 8 digits in length. Only digits (0 to 9) are permitted. The default PIN is blank (length zero).
Users will have one generic PIN that can be used for any required features.
The User PIN initially has a zero length, allowing a user, for example, to unlock a phone using a blank PIN for Phone Lock. Setting the User PIN on the set requires the PIN to have at least one digit.
To change the User PIN:
Use left arrow key to correct mistakes. The PIN can include digits from 0 to 9 only and can be from 0 to 8 characters in length.
The Trunk Flash feature allows you to access Centrex features (if available) while you are talking on an outside call.
To flash a trunk while talking on an outside call:
This feature uses your voice mail system to record your telephone conversations. Note: You may be required by law to inform the other party that you are recording the conversation. For specific instructions, consult your system administrator.
To start recording while on a 2–party call:
Note: Your system may be programmed to automatically begin recording external calls when you or the other answers.
To control recording on a 5312 IP Phone, do one or all of the following:
To control recording on a 5324 IP Phone, do one or all of the following:
Putting the call on hold saves the recording; taking the call off hold starts a new recording. Depending on system programming, hanging up, or pressing (TRANS/CONF) or a DSS key, may also save the recording.
To listen to a recording:
Hot Desking allows you to log into the telephone system from any phone designated as a Hot Desk phone. Simply log in at the phone using your assigned Hot Desk User Extension Number and the phone immediately assumes all your speed dials, features keys, call forwarding setup, and line appearances – even your language preference for the display. Any changes you make to the phone while you are logged in—for example, adding a speed dial—are saved to your personal profile. Logging in activates your profile on any phone that supports Hot Desking.
Note: All Hot Desking profiles have 13 programmable keys. If you log into a phone that has a fewer number of keys, the extra ones are "hidden". Only the use of the extra keys is lost, not the features assigned to them.
To log into a Hot Desking 5312 IP Phone (the phone must be idle):
To log out of Hot Desking 5312 IP Phone (the phone must be idle):
To log into a Hot Desking 5324 IP Phone (the phone must be idle):
To log out of Hot Desking 5324 IP Phone (the phone must be idle):
Note: Your profile can only be active on one phone at a time. If you log in from another phone without logging out from the first one, the system will automatically deactivate your profile on the first phone.
A user who has forgotten to log out of a Hot Desking phone can be logged out using any phone that supports Hot Desk Remote Logout.
To remotely log out a Hot Desking phone:
Tag Call allows you to signal that you are the victim of a threatening or malicious call. Using the tag, your system administrator or telephone company can identify the source of the call and provide this information to appropriate personnel or authorities.
Tagging a non–malicious call may result in fines or other penalties.
To tag a malicious call:
If the call was successfully tagged "Thank You" is shown on the display; otherwise, "Not Allowed" is displayed. Note: Tag Call can be used on active two–party calls only. Calls on hold and conference calls cannot be tagged.
Call History keeps track of the names (if available) and telephone numbers of missed calls, answered incoming external calls, and outgoing external calls. Once enabled on your phone by your system administrator, it functions automatically.
To display the call history and view call detail:
To return a call:
To delete all missed, answered, or outgoing call logs:
To delete a particular call from the call log:
Office telephone systems are often placed into Night Answer after regular hours. Calls then ring alternate answer points—either designated extensions or a night bell. You can dial the Trunk Answer From Any Station (TAFAS) code to answer calls ringing the night bell. If permitted by system programming, you can put your phone into one of two night answer modes, Night1 or Night2.
To switch your 5312 IP Phone to Night Answer or back to Day service:
The Night Answer feature key light flashes slowly for Night1, and rapidly for Night2. The Night Answer feature key light is off for when your phone is in Day service.
To switch your 5324 IP Phone to Night Answer or Day service, or to view which service your 5324 IP Phone is currently in:
Release lets you disconnect from an attempted Call Transfer or Conference Call without hanging up the handset. Release is useful when you encounter a busy or unavailable party.
To release from an attempted transfer or conference call:
Mitel Mobile Extension is a software solution that enables you to twin your desk phone with an external PSTN-connected phone (your cell phone, for example). Calls arriving at the desk phone ring the cell phone simultaneously, until one or the other is answered, or if unanswered, are forwarded to voice mail. For information about configuring Mobile Extension on your Mitel IP device, refer to the
Mobile Extension Quick Reference Guide available at www.mitel.com or contact your Administrator.
The 5324 IP Phone supports the 5310 Conference Unit. Your phone may use the 5310 IP Conference Unit for conferencing. An optional mouse connected directly to the conference unit is used to control the conference unit on or off, to adjust the volume, mute the conference call, or to put the conference unit into Presentation mode.
If a mouse is not installed, the conference unit acts as the phone's speaker for all operations, except ringing. For example, when the SPEAKER key is pressed during a headset or handset call, the audio path is directed to the Conference Unit.
The 5324 IP Phone will activate the 5310 Conference Saucer when it detects that the Conference Module has been installed in the back of the phone.
Use the procedures below if your 5310 Conference Unit has a mouse attached.
Turn the conference unit on and off
Adjust the conference unit volume
Place the Conference Unit in Presentation mode
Presentation Mode is used when only one individual is speaking to a group. If another member in the group wishes to speak, you must disable Presentation Mode. Presentation Mode minimizes extraneous noise.
To place the conference unit in Presentation mode
Press Presentation Mode key on the mouse.
Mute the conference unit
To mute the conference unit so that conversation in the meeting room cannot be heard by individuals being conferenced:
Exit the conference
Use the procedures below if you 5310 Conference Unit does not have a mouse attached. The 5324 IP Phone will activate the 5310 Conference Saucer when it detects that the Conference Module has been installed in the back of the phone.
To start a Conference
Adjust the conference unit volume
Mute the conference unit
To mute the conference unit so that conversation in the meeting room cannot be heard by individuals being conferenced:
Exit the conference
5324 IP Phones support the Mitel Line Interface Module. The Line Interface Module allows you to make and receive calls over an analog line (referred to as the Line Interface Module line) connected to your phone, and operates in either of the following two modes (as determined by your System Administrator):
Note: Handsfree and on-hook dialing are not supported on the Line Interface Module line.
To make a call using the Line Interface Module line:
Notes:
To answer a call using the Line Interface Module line:
If you have subscribed to an analog call waiting service, you may use the hookswitch or press (CANCEL) to answer a waiting Line Interface Module call. When you are on a Line Interface Module call and a waiting Line Interface Module call arrives, you will hear a beep.
Note: This feature may not be supported in all regions.
To answer a waiting Line Interface Module call, or to return to the original Line Interface Module call, do one of the following:
To put a current call on hold to answer an incoming Line Interface Module call:
To switch between the current call and the held call when one of the calls is using the Line Interface Module line, do one of the following:
To end a current call when an incoming Line Interface Module call arrives:
To end the current Line Interface Module call when an incoming call arrives:
To make a call using the Line Interface Module line during an IP connection failure:
To answer a call using the Line Interface Module line during an IP connection failure:
WARNING FOR EMERGENCY NUMBER DIALING: Consult your local authorities for Emergency Numbers and 911 or equivalent service availability in your area. Emergency Number dialing should only be performed by picking up the handset and selecting the Line Interface Module key. If Privacy Mode is enabled and the Line Interface Module key local line is busy, dialing will not occur on the Line Interface Module line. Emergency dialing using an IP connection may not be supported due to ICP system configuration and country location. For more information, contact your System Administrator. You can make an Emergency Call to your Local Emergency Service using the Line Interface Module line when the IP connection has failed.
To make an Emergency Call using the Line Interface Module line:
IP Programmable Key Modules (PKM) add programmable keys to the 5324 IP phones. An IP PKM Interface Module installs in the back of the 5324 IP Phone to allow the 12 or 48-button IP PKM to connect to the IP phone without using an additional LAN port.
PKM keys can be programmed as feature keys, speed call keys, Direct Station Select keys, or line appearance keys. Each key has a Line Status Indicator that works the same way as those on the associated telephone. The keys can be programmed through the telephone.
Note: Up to two 48-button PKMs can be attached for 96 additional keys.
Here you can download full pdf version of manual, it may contain additional safety instructions, warranty information, FCC rules, etc.
Download Mitel 5312, 5324 - 3300 IP Communications Platform Manual
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