Mitel 5312 User Manual
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Mitel 5312 User Manual

Communications director platform
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See also: Administrator's Manual , User Manual
5312/5324 IP Phones User Guide
MITEL
COMMUNICATIONS DIRECTOR
PLATFORM
MITEL 5312 AND 5324 IP PHONES
USER GUIDE

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Summary of Contents for Mitel 5312

  • Page 1 5312/5324 IP Phones User Guide MITEL COMMUNICATIONS DIRECTOR PLATFORM MITEL 5312 AND 5324 IP PHONES USER GUIDE...
  • Page 2 Mitel 5312 and 5324 IP Phones User Guide NOTICE The information contained in this document is not warranted by Mitel Networks Corporation or any of its affiliates or subsidiaries ("Mitel") and is subject to change without notice. Mitel assumes no liability for any errors or omissions.

  • Page 3: Table Of Contents

    Using Your IP Phone with Mitel Unified Communicator Express......... 4 Using Your IP Phone in Remote Mode................4 About Feature Access Codes ....................5 For Users on Resilient Mitel Communications Director (MCD) Systems ......5 Line Interface Module ......................5 TIPS FOR YOUR COMFORT AND SAFETY ............6 Don't cradle the handset! .....................
  • Page 4 Mitel 5312/5324 IP Phones User Guide Speed Call – Personal ....................... 14 Handsfree Operation ......................14 Group Listen ........................15 Hold ........................... 15 Mute........................... 16 Transfer ..........................16 Direct Transfer to Voice Mailbox..................17 Conference ........................17 Conference Split ........................ 18 Add Held (5324 IP Phone only) ..................
  • Page 5 Table of Contents Direct Paging ........................27 Direct Paging - Handsfree Answerback Enabled............... 27 Direct Paging - Handsfree Answerback Disabled.............. 28 Direct Voice Call ........................ 29 Timed Reminder (5324 IP Phone only) ................30 Headset Operation......................30 Headset Operation......................31 Music ..........................
  • Page 6 Mitel 5312/5324 IP Phones User Guide USING THE MITEL IP PROGRAMMABLE KEY MODULES (5324 IP PHONE ONLY)........................47 FEATURE ACCESS CODES .................. 48 - vi -...

  • Page 7: About Your Phone

    The 5324 IP Phone can be used as an ACD Agent Phone or a Teleworker phone. The personal key on the bottom left (5312) or bottom right (5324) is always your Prime Line; the remaining personal keys can be programmed as: ...
  • Page 8 Mitel 5312/5324 IP Phones User Guide 5312 IP Phone 5324 IP Phone - 2 -...
  • Page 9 On a 5324 IP Phone, the bottom right personal key is always your Prime Line key. On the 5312 IP Phone, the bottom left personal keys is always your Prime Line key. Write the name (speed call, feature or line appearance) of the Personal keys that you program on the designation card (use the side of the card with the textboxes provided).

  • Page 10: Ring/Message Indicators

    To select menu items on the display: 1. On a 5324 IP Phone, press the softkeys. 2. On a 5312 IP Phone, press *, 0 and # on the keypad. For example, if options *=YES 0=DEFAULT #=NO appear and you want to select YES, press *.

  • Page 11: About Feature Access Codes

    Analog Key, is done by the Installer when your phone is installed. For more information, refer to "Using the Line Interface Module" elsewhere in this guide. Note: The 5312 IP Phone does not support the Line Interface Module. - 5 -...

  • Page 12: Tips For Your Comfort And Safety

    Mitel 5312/5324 IP Phones User Guide TIPS FOR YOUR COMFORT AND SAFETY Don't cradle the handset! Prolonged use of the handset can lead to neck, shoulder, or back discomfort, especially if you cradle the handset between your ear and shoulder. If you use your phone a lot, you may find it more comfortable to use a headset.

  • Page 13: Customizing Your 5312/5324 Ip Phone

    Mitel 5312/5324 IP Phones User Guide CUSTOMIZING YOUR 5312/5324 IP PHONE Ringer Control To adjust the Ringer Volume while the set is ringing:  Press (UP) or (DOWN). To adjust the Ringer Pitch while the set is idle: 1. Press (MENU).

  • Page 14: Feature Keys

    6. Press # or the No softkey until the desired feature appears. 7. Press * or the Yes softkey. 8. On a 5312 IP Phone only, press # to save the feature under the chosen key. 9. Press (MENU), or press another personal key and proceed to program another feature.
  • Page 15 Mitel 5312/5324 IP Phones User Guide 4. Press * or the Change softkey. 5. Press # or the No softkey until the desired language appears. 6. Press * or the Yes softkey. - 9 -...

  • Page 16: Making And Answering Calls

    Mitel 5312/5324 IP Phones User Guide MAKING AND ANSWERING CALLS Make a Call 1. Lift the handset (optional). 2. If you want to use a Non–Prime Line, press a Line Appearance key. 3. Do one of the following:  Dial the number ...

  • Page 17: Auto-Answer

    Mitel 5312/5324 IP Phones User Guide To make an Emergency Call using the Line Interface Module line: 1. Lift the handset. 2. Press the Line Interface Module key that you have programmed. 3. The set indicates IP FAIL: ANALOG CALL 4.

  • Page 18: Phonebook

    Mitel 5312/5324 IP Phones User Guide To end a call, do one of the following:  On a 5324 IP Phone only, press the Hang up softkey.  Press (CANCEL).  Wait for the caller to hang up. Phonebook To use Phonebook: Note: You can enter the first or last name, or both.

  • Page 19: Redial

    (HOLD) more than once to lengthen the pause.)  To enter a trunk flash, press (TRANS/CONF). (See "Trunk Flash" for more information about the use of this feature.) 8. On a 5312 IP Phone only, press the personal key again. - 13 -...

  • Page 20: Speed Call - Personal

    Mitel 5312/5324 IP Phones User Guide 9. Do one of the following:  To make the number private, press * or the Priv softkey  To keep the number visible, press # or the Save softkey. 10. Press (MENU). Speed Call – Personal To dial a stored personal Speed Call number: 1.

  • Page 21: Group Listen

    Mitel 5312/5324 IP Phones User Guide To turn Mute on during Handsfree operation:  Press (MUTE).The Mute key light turns ON. To turn Mute off and return to conversation:  Press (MUTE).The Mute key light turns OFF. To disable Handsfree operation: ...

  • Page 22: Mute

    Mitel 5312/5324 IP Phones User Guide To retrieve a call from Hold: 1. Lift the handset. 2. Press the flashing line key. To retrieve a call from Hold at another phone, do one of the following:  Press the flashing line key.

  • Page 23: Direct Transfer To Voice Mailbox

    Mitel 5312/5324 IP Phones User Guide Direct Transfer to Voice Mailbox You can transfer an active call directly to the requested party's voice mailbox using the (MESSAGE) key or a Speed Call key that contains the Direct Transfer to Voice Mail feature access code (FAC).

  • Page 24: Conference Split

    To leave a Conference:  Hang up or press (CANCEL). Conference Split To Split a Conference and speak privately with the original party on a 5312 IP Phone (only): 1. Press (TRANS/CONF). 2. Dial the appropriate feature access code. To Split a Conference and speak privately with the original party on a 5324 IP Phone (only): ...

  • Page 25: Call Forward

    4. Press # or the Next softkey until the type of Call Forward appears. . 5. Do one of the following:  On a 5312 IP Phone, press * (Change) and then press # (TurnOff/TurnOn)  On a 5324 IP Phone, press the Review softkey. Press the Change softkey.

  • Page 26: Call Forward - Remote (I Am Here)

    4. Press # or the Next softkey until "I Am Here" appears. 5. Press * or the Yes softkey. 6. On a 5312 IP Phone only, if a number is already programmed, press * twice. 7. Dial the extension of the remote station.

  • Page 27: Call Forward - Forced (5324 Ip Phone Only)

    Mitel 5312/5324 IP Phones User Guide To again allow calls to be forwarded by the destination number: 1. Lift the handset. 2. Dial appropriate feature access code. 3. Hang up. Call Forward - Forced (5324 IP Phone only) To force an incoming call to be forwarded: ...

  • Page 28: Messaging - Callback

    To leave a Callback Message when you hear busy or ringback tone:  Press (MESSAGE) or, on a 5324 IP Phone only, press the Callback softkey. To respond to a message waiting condition on your 5312 IP Phone: 1. Press (MESSAGE). 2. If a password is required, dial your password.

  • Page 29: Messaging - Cancel Callback

    Mitel 5312/5324 IP Phones User Guide 9. Press (MENU). Messaging - Cancel Callback To cancel a Callback: 1. Lift the handset. 2. Dial appropriate feature access code. 3. Dial the number of the called station. 4. Hang up. Messaging - Cancel All Callbacks To cancel all Callbacks: 1.

  • Page 30: Using Other Features

    To use Forced Account Codes: 1. Lift the handset. 2. Dial the Account Code digits. 3. Press #. To enter an Account Code during a call on a 5312 IP Phone: 1. Press (TRANS/CONF). 2. Dial appropriate feature access code.

  • Page 31: Call Park

    Mitel 5312/5324 IP Phones User Guide Call Park The Call Park feature allows you to place a call in a special hold state. You, or someone else, can then retrieve the call from any extension in the system. After parking the call, the system can automatically connect you to paging equipment so that you can announce the call to the requested party.

  • Page 32: Campon

    Mitel 5312/5324 IP Phones User Guide To answer a call that is ringing at a station not in your Pickup Group: 1. Lift the handset. 2. Dial the appropriate feature access code. 3. Dial the number of the ringing station.

  • Page 33: Paging

    Mitel 5312/5324 IP Phones User Guide Paging To use Paging: 1. Lift handset. 2. Press the Pager feature key. 3. Dial the Paging zone number (if required). 4. Make the announcement. Direct Paging Direct Paging allows you to page a party through the party’s handsfree speaker. If the paged party has Off-Hook Voice Announce enabled, the page will be heard even when the party is on a handset or headset call.

  • Page 34: Direct Paging - Handsfree Answerback Disabled

    Mitel 5312/5324 IP Phones User Guide To turn Handsfree Answerback off:  Press the flashing (MUTE) key once. The MUTE key light turns OFF.  To respond to a Direct Page when Handsfree Answerback is OFF, see "Direct Page –...

  • Page 35: Direct Voice Call

    Mitel 5312/5324 IP Phones User Guide To answer Direct Page calls when Handsfree Answerback is disabled: To answer the Direct Page Phone state before Page arrives: (indicated by single burst of tone): 1. Check that MUTE is ON solid. Phone is idle and MUTE is OFF.

  • Page 36: Timed Reminder (5324 Ip Phone Only)

    Mitel 5312/5324 IP Phones User Guide Timed Reminder (5324 IP Phone only) To program a Reminder: 1. Press (MENU). 2. Press the No softkey until "Timed Reminder?" appears. 3. Press the Yes softkey. 4. Enter the time in 24-hour format.

  • Page 37: Headset Operation

     Press the Headset feature key. Music To turn Music on and off on a 5312 IP Phone when the phone is idle:  Press the Music feature key. To turn Music on and off on a 5324 IP Phone when the phone is idle: 1.

  • Page 38: Group Paging / Meet Me Answer

    Mitel 5312/5324 IP Phones User Guide Group Paging / Meet Me Answer Group Paging allows you to page a group of telephones through their built–in speakers. You can belong to as many as three paging groups with one group designated as your "prime"...

  • Page 39: Phone Lock

    Mitel 5312/5324 IP Phones User Guide Phone Lock Phone Lock prevents access to the features on a phone, with the following exceptions:  unlocking the set via a user PIN  Hot Desk Login and Logout support, and  Emergency Call Notification support.

  • Page 40: User Pin (5324 Ip Phone Only)

    Mitel 5312/5324 IP Phones User Guide User PIN (5324 IP Phone only) A Personal Identification Number (PIN) allows a user to log into a set as a hot desk user or generic SIP user. It is also used to de-activate the Phone Lock feature. PINs must be from 0 to 8 digits in length.

  • Page 41: Record A Call

    Note: Your system may be programmed to automatically begin recording external calls when you or the other answers. To control recording on a 5312 IP Phone, do one or all of the following:  To stop and save a recording, press the Record Call feature key.

  • Page 42: Hot Desking

    "hidden". Only the use of the extra keys is lost, not the features assigned to them. To log into a Hot Desking 5312 IP Phone (the phone must be idle): 1. Dial the appropriate feature access code.

  • Page 43: Hot Desk Remote Logout

    Mitel 5312/5324 IP Phones User Guide Hot Desk Remote Logout A user who has forgotten to log out of a Hot Desking phone can be logged out using any phone that supports Hot Desk Remote Logout. To remotely log out a Hot Desking phone: 1.

  • Page 44: Night Answer

    Night1 or Night2. To switch your 5312 IP Phone to Night Answer or back to Day service: 1. Lift the handset. 2. Press the Night Answer feature key. (See "Feature Key" for instructions on programming a feature key.)

  • Page 45: Release

    Press the Release feature key or the Release softkey. Mobile Extension Mitel Mobile Extension is a software solution that enables you to twin your desk phone with an external PSTN-connected phone (your cell phone, for example). Calls arriving at the desk phone ring the cell phone simultaneously, until one or the other is answered, or if unanswered, are forwarded to voice mail.
  • Page 46 Mitel 5312/5324 IP Phones User Guide To join a group: 1. Lift the handset. 2. Do one of the following:  Press the Group Presence feature key to join the group associated with the key.  Dial the Group Presence - Join Group feature access code followed by the group directory number.

  • Page 47: Handoff - Personal Ring Groups

    Mitel 5312/5324 IP Phones User Guide Handoff - Personal Ring Groups Personal Ring Groups (PRGs) associate two or more of your devices, such as your office phone and cell phone, with a single user Directory Number (DN). PRGs are set up by the system administrator.

  • Page 48: Using Your 5324 Ip Phone With The 5310 Ip Conference Unit

    Mitel 5312/5324 IP Phones User Guide USING YOUR 5324 IP PHONE WITH THE 5310 IP CONFERENCE UNIT The 5324 IP Phone supports the 5310 Conference Unit. Your phone may use the 5310 IP Conference Unit for conferencing. An optional mouse connected directly to the conference unit is used to control the conference unit on or off, to adjust the volume, mute the conference call, or to put the conference unit into Presentation mode.

  • Page 49: Using The 5310 Conference Unit Without A Mouse

    Mitel 5312/5324 IP Phones User Guide Adjust the Conference Unit Volume  Press Volume Up or Volume Down key on the mouse. Place the Conference Unit in Presentation mode Presentation Mode is used when only one individual is speaking to a group. If another member in the group wishes to speak, you must disable Presentation Mode.

  • Page 50: Using The Line Interface Module (5324 Ip Phone Only)

    USING THE LINE INTERFACE MODULE (5324 IP PHONE ONLY) 5324 IP Phones support the Mitel Line Interface Module. The Line Interface Module allows you to make and receive calls over an analog line (referred to as the Line Interface Module...
  • Page 51 Mitel 5312/5324 IP Phones User Guide Answer a Waiting Call on the Line Interface Module Line If you have subscribed to an analog call waiting service, you may use the hookswitch or press (CANCEL) to answer a waiting Line Interface Module call. When you are on a Line Interface Module call and a waiting Line Interface Module call arrives, you will hear a beep.

  • Page 52: Failover Mode

    Mitel 5312/5324 IP Phones User Guide Failover Mode Make a Call To make a call using the Line Interface Module line during an IP connection failure: 1. Lift the handset. IP FAIL: ANALOG CALL appears on the display. 2. Dial the number to make the call.
  • Page 53 Mitel 5312/5324 IP Phones User Guide USING THE MITEL IP PROGRAMMABLE KEY MODULES (5324 IP PHONE ONLY) IP Programmable Key Modules (PKM) add programmable keys to the 5324 IP phones. An IP PKM Interface Module installs in the back of the 5324 IP Phone to allow the 12 or 48-button IP PKM to connect to the IP phone without using an additional LAN port.

  • Page 54: Feature Access Codes

    Mitel 5312/5324 IP Phones User Guide FEATURE ACCESS CODES FEATURE ACCESS CODES Account Code Attendant Call Hold - Remote Retrieve Call Forwarding - Busy (Ext. & Int. Source) **70 Call Forwarding - Busy (Ext. Source) Call Forwarding - Busy (Int. Source)
  • Page 55 Mitel 5312/5324 IP Phones User Guide FEATURE ACCESS CODES Cancel Call Forwarding - End Chaining **73 Cancel Call Forwarding - No Answer (Ext. & Int. Source) **74 Cancel Call Forwarding Follow Me Cancel Call Forwarding Follow Me - Remote **77...
  • Page 56 Mitel 5312/5324 IP Phones User Guide FEATURE ACCESS CODES Non-verified Account Code Override <single digit only> Personal Speed Call - Upper Range Index Number Personal Speedcall - Invoke Personal Speedcall - Remove **78 Personal Speedcall - Store Remote Clear All Features...
  • Page 57 Mitel 5312/5324 IP Phones User Guide - 51 -...

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