Help; Getting Help; Blackmagic Design Online Support Pages; Contacting Blackmagic Design Support - Blackmagicdesign HyperDeck Shuttle Installation And Operation Manual

Help

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Getting Help

The fastest way to obtain help is to go to the Blackmagic Design online support pages and check the latest
support material available for your HyperDeck.

Blackmagic Design Online Support Pages

The latest manual, software and support notes can be found at the Blackmagic Support Center at
www.blackmagicdesign.com/support.

Contacting Blackmagic Design Support

If you can't find the help you need in our support material, please use the "Send request" button, on
the support page for your HyperDeck model, to email a support request. Alternatively call your nearest
Blackmagic Design support office at www.blackmagicdesign.com/company.
Checking the Software Version Currently Installed
To check which version of HyperDeck Utility software is installed on your computer, open the About
Blackmagic HyperDeck Utility window.
• On Mac OS X, open Blackmagic HyperDeck Utility from the Applications folder. Select About Blackmagic
HyperDeck Utility from the application menu to reveal the version number.
• On Windows 7, open Blackmagic HyperDeck Utility from your Start menu. Click on the Help menu and
select About Blackmagic HyperDeck Utility to reveal the version number.
How to Get the Latest Software Updates
After checking the version of HyperDeck Utility software installed on your computer, please visit the
Blackmagic Support Center at www.blackmagicdesign.com/support to check for the latest updates. While
it is usually a good idea to run the latest updates, it is a wise practice to avoid updating any software if you
are in the middle of an important project.