Comcast Internet 2go User Manual page 34

Mac OS X: Troubleshooting
continued
Potential Troubleshooting Scenarios
Mobile Broadband device plugged in but nothing
happens.
Verify that your device is receiving power by checking to see
that the LED on your device is on. If not, take the following
actions to ensure a good connection for your device:
• Disconnect your device from the USB port, and then
reconnect it to the USB port.
• Insert your device into a different USB port on your laptop.
• To verify that the USB port on your laptop is functioning, try
inserting a different device (for example, a thumb or flash
drive) into your USB port(s).
If none of these actions are successful in powering your
4G/3G Mobile Broadband device, record any error messages
displayed and contact XFINITY
Support at 1-866-206-2182.
28
Internet 2go Technical
®