Comcast Internet 2go User Manual page 19

Windows: Troubleshooting
continued
• To verify that the USB port on your laptop is functioning, try
inserting a different device (for example, a thumb or flash
drive) into your USB port(s).
If none of these actions are successful in powering your
4G/3G Mobile Broadband device, record any error messages
displayed and contact XFINITY
at 1-866-206-2182.
After attempting installation of the XFINITY Connection
Manager, the shortcut icon is not displayed on the
desktop.
This may indicate that installation of your XFINITY Connection
Manager was not successful.
• To resolve this issue, attempt once again to install the
XFINITY Connection Manager by inserting the XFINITY
Connection Manager Installation CD which came with your
device, and repeating the XFINITY Connection Manager
installation process.
• If your second attempt to install the XFINITY Connection
Manager is not successful, record any error messages
displayed and contact XFINITY Internet 2go Technical
Support at 1-866-206-2182.
Internet 2goTechnical Support
®
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