Comcast High-Speed2go Device User Manual
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Comcast High-Speed2go Device User Manual

Comcast High-Speed2go Device User Manual

4g mobile broadband device
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4G Mobile Broadband Device

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Summary of Contents for Comcast High-Speed2go

  • Page 1 Device User Manual 4G Mobile Broadband Device...

  • Page 2: Table Of Contents

    Contents 3 Welcome 6 Tips Before Starting 7 Windows OS 15 Mac OS X 26 Important Safety Information 28 Regulatory Approvals 30 Specifi cations 32 Notifi cations 33 Customer Limited Warranty...

  • Page 3: Welcome

    With the 4G Mobile Broadband device and High-Speed 2go service, you can connect to the ™ Internet from virtually anywhere you work and play. If you have not yet signed up for High-Speed 2go, please call 1-800-COMCAST (1.800.266.2278) go to http://www.comcast.com/highspeed2go to establish service before installation.
  • Page 4 This 4G Mobile Broadband device package contains the following components: • 4G Mobile Broadband Device • Device User Manual • Comcast Connection Manager Installation CD • USB Extension Cable Note: The USB extension cable can assist in improving connection strength as well as providing an alternative means of connecting your Mobile Broadband device to your USB port.
  • Page 5 IE 5.5 (XP) Note: While other browsers are supported by the Comcast Connection Manager, the browsers listed above must be installed on your laptop for optimal Comcast Connection Manager performance. Also, High-Speed 2go works only with 32-bit mode...

  • Page 6: Tips Before Starting

    Comcast Connection Manager. • Do insert your device until you have installed the Comcast Connection Manager. Your device will not operate properly or connect to the network without installing the Comcast Connection Manager fi rst. • To begin installation, stay connected to the Internet unless these instructions indicate otherwise.

  • Page 7: Windows Os

    Windows OS Install These steps are for installing the Comcast Connection Manager (CCM) on your PC laptop. • Insert the Comcast Connection Manager Installation CD into your laptop. • If you don’t have a CD, you can download the software by going to http://customer.comcast.com/highspeed2go.
  • Page 8 • As your laptop automatically starts running the installation, follow the on-screen instructions. (Sample Screen- Latest Version of the Comcast Connection Manager Will Display) • The InstallShield Wizard box displays. Click Next to continue the installation process. • Read the Service Agreement. If you accept the terms, click on I accept the terms in the Service Agreement.
  • Page 9 • Click Next in the Destination Folder box to accept the default destination installation folder (recommended). Or, click on “Change” to browse to a different destination folder. Then, click Next. • Click Install to run the installation process. The Installing Comcast Connection Manager progress indicator displays.
  • Page 10 • Click Finish in the InstallShield Wizard Completed box to complete the installation. It is recommended that you leave the following default settings checked: “Launch Comcast Connection Manager” and “Use this as my default Wi-Fi management utility.” • The Comcast Connection Manager launches automatically when installation is complete.
  • Page 11 Windows: Insert • Disconnect from the Internet. • Flip the USB plug on the Mobile Broadband device out, and insert it into the USB port on your laptop. • Windows automatically detects the 4G Mobile Broadband device. When fi nished, a message similar to “Your device is ready to use”...
  • Page 12 Windows: Connect The Comcast Connection Manager (CCM) should automatically connect to the Mobile 4G network. • Within 2-3 minutes, the CCM should display “Connected” in the Status column for Mobile 4G. Note: If you experience any issues connecting with your device, please refer to the Windows:...
  • Page 13 Windows: Troubleshooting 1. Click on Help from the Comcast Connection Manager main menu. Then, click on Help again. 2. The Help Contents panel displays. Click on a book symbol (shown below) to access a Help topic, or click the “Index” or “Search” panels to look up...
  • Page 14 Windows: Troubleshooting continued 3. You can also refer to the Comcast Connection Manager User Manual, available within the Comcast Connection Manager program folder on your laptop. 4. Explore Frequently Asked Questions on our Customer Central webpage at http://customer.comcast.com/highspeed2go. If you continue to have issues with your Mobile Broadband device or Comcast Connection Manager, please Contact Customer Care at 1.866.206.2182.

  • Page 15: Mac Os X

    Mac OS X Install These steps are for installing the Comcast Connection Manager (CCM) on your Apple laptop. ® • Download the software by going to http://customer.comcast.com/highspeed2go. In the Quick Links section, under Comcast Connection Manager, select Mac OS X v10.5 and v10.6.
  • Page 16 Mac OS X: Install continued • The Install CCM box displays. Click Continue. • The Service Agreement displays. Click Continue.
  • Page 17 Mac OS X: Install continued • Select Read License to read Service Agreement (optional). Click Agree to accept licensing terms and allow installation to proceed. • Click on the disk icon. Then, click Continue.
  • Page 18 Mac OS X: Install continued • Click Install to accept the default installation location (recommended). • You are prompted to enter your password (if you did not set up a password on your laptop, do not type an entry). Click OK.
  • Page 19 Mac OS X: Install continued • A warning states that your laptop will automatically restart upon completion of the installation. If restarting your laptop is okay, click Continue Installation (otherwise, you must select “Cancel” and install CCM later). • Please wait for the installation to fi nish.
  • Page 20 Mac OS X: Install continued • After a successful installation, click Restart and your laptop will automatically restart. • Disconnect from the Internet. • Proceed to Insert.
  • Page 21 Mac OS X: Insert After restart, the Comcast Connection Manager will automatically open. A High-Speed 2go box will appear and state “Device not found”. • Flip the USB plug on the Mobile Broadband device out, and insert it into the USB port on your laptop •...
  • Page 22 • The Comcast Connection Manager (CCM) will begin searching for a Comcast Mobile 4G network. • If a Comcast Mobile 4G network is found, you will be prompted to enter your password (if you did not set up a password on your laptop, do not type an entry).
  • Page 23 Mac OS X: Connect continued • The CCM will automatically connect to the Comcast Mobile 4G network.
  • Page 24 + or – to display Help topics in the right pane. Or, go to the upper right and enter a topic in the white space, then press Enter. 3. You can also refer to the Comcast Connection Manager User Manual, available within the Comcast Connection Manager program folder on your laptop.
  • Page 25 Mac OS X: Troubleshooting continued 4. Explore Frequently Asked Questions on our Customer Central webpage at http://customer.comcast.com/highspeed2go. If you continue to have issues with your Mobile Broadband device or Comcast Connection Manager, please Contact Customer Care at 1.866.206.2182.

  • Page 26: Important Safety Information

    Comcast accepts no responsibility for damages of any kind resulting from delays or errors in data transmitted or received using the 4G Mobile Broadband device, or for any failure of the 4G Mobile Broadband device to transmit or receive such data.
  • Page 27 Important Safety Information continued • Do not attempt to take apart this device as it does not contain user-serviceable parts. Any attempt to take apart this device will void the device warranty. • Do not expose this device to or immerse in any liquid. •...

  • Page 28: Regulatory Approvals

    Regulatory Approvals This equipment must be installed and operated in accordance with provided instructions and must not be co-located or operating in conjunction with any other antenna or transmitter. End users and installers must be provided with antenna installation instructions and transmitter operating conditions to satisfy RF exposure compliance.
  • Page 29 Regulatory Approvals continued more of the following measures: • Reorient or relocate the receiving antenna. • Increase the separation between the equipment and receiver. • Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. •...

  • Page 30: Specifi Cations

    Specifi cations Environmental Specifi cations Operating temperature 14°F – 131°F (-10°C – +55°C) Storage temperature -40°F – 158°F (-40°C – +70°C) Humidity 5% to 95% over operating temperature Mechanical Specifi cations Dimensions (W – D – H) 1.4”– 0.43” – 3.15” (35.5 mm –...
  • Page 31 Specifi cations continued Transmitter Specifi cations Type of Multiplexing Normal Output Power 23±1 dBm TX Max Power 23 dBm Frequency Range 2.496 GHz – 2.690 GHz Bandwidth 5 MHz, 10 MHz Occupied Bandwidth 5 MHz, 10 MHz Modulation Method QPSK, 16QAM Conducted Spurious Emission -13 dBm Common RF Impedance...

  • Page 32: Notifi Cations

    Notifi cations Trademarks Comcast and the Comcast logo are trademarks of Comcast. ZTE and the ZTE logo are trademarks of ZTE. Other marks are the property of their respective owners. Copyrights © 2010 Comcast. Comcast and the Comcast logo are trademarks of Comcast.

  • Page 33: Customer Limited Warranty

    Customer Limited Warranty ZTE USA, Inc. (“Vendor”) offers the original end user purchaser of the enclosed Mobile Broadband Device (the “Product”) from a Vendor or an authorized supplier, a personal, nontransferable, limited warranty that during the Warranty Period the Product will be free from defects in material and workmanship under normal use.
  • Page 34 Customer Limited Warranty continued (c) Products which have been opened, repaired, serviced, modifi ed or altered by anyone other than Vendor or anyone not authorized by Vendor in writing; (d) Products which have been damaged due to fi re, fl ood, acts of third persons, acts of God or other acts, which are not Vendor’s fault and which the Product is not specifi...
  • Page 35 MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. To obtain warranty Service for Products, please call Comcast at 1-866-206-2182 toll-free from anywhere in the continental United States to determine the location of the authorized service center nearest you and for the correct...

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