Advantech ADAM-4570 User Manual page 64

This chapter explains how to solve some of the most common
problems you could encounter while using EDG Series. If you
are still having problems after reading this chapter, contact your
dealer, or e-mail Advantech for help.
"Configuration Utility can not find EDG Series"
1. Check POWER LED. If it is off, you have to check :
• Make sure the EDG Series power cable is plugged in, and
the server is receiving power.
• Check that the server's network connector is plugged in
properly.
• Make sure your computer is properly connected to the
network.
• The input voltage is between +10 V and +30 V
2. Check LINK LED. If it is off, you have to check:
• Network Connection is OK
• Make sure your network is 10/100 Mbps
3. If the above are completed, it means the EDG Series is okay.
Next, check to see if the EDG Series and the host are on the
same local area network.
"Configuration utility can find EDG Series but cannot
access EDG Series"
For security reasons, and to simplify operations, users can give
the access right to specific PC. Only these PCs can get data
from EDG Series. Thus, if while using the EDG Series, it is ad-
vised that you check to see if your PC is on the access right list.
54 Advantech EDG series User's Manual