Troubleshooting - Acroprint ATR120 User Manual

13. Troubleshooting

Press the RESET button on the back of the clock to re-start the clock if becomes "locked up".
Trouble
The date is Date set incorrectly
incorrect
1. Time set incorrectly.
The clock
is slow/fast
2. Power failure
1. Power failure
2. The time card is damaged
The time clock
3. The power cord is
does not accept
disconnected.
time card
4. Cards were inserted or pulled
out by force.
1. Day Change set incorrectly.
The printing
2. Pay Period Type not
position is wrong
set correctly for card type.
1. The ribbon cartridge is not
inserted correctly.
Light printing 2. The ribbon is dried out.
3. The ribbon is stuck.
Ribbon inserted behind print
Ink Smudges
shield.
Low battery backup to
Settings Change
clock memory.
Forgotten
Password
Causes
Set current date
- 20 -
Corrective Measures
1. Set it correctly.
2. Reset the machine.
1. Wait until power supply is restored
2. Change a new time card
3. Insert the power plug firmly into the power
outlet.
4. Press "Reset" or unplug & plug back in.
1. Set Day Change correctly.
2. Make sure to insert the
card in the card slot and
remove it properly.
1. Insert cartridge correctly.
2. Change ribbon cartridge.
3. Rotate ribbon knob. Replace cartridge if ribbon
doesn't advance.
Re-install cartridge with
ribbon inserted between ribbon guide
Replace Coin Cell battery.
Contact Acroprint Customer Support at (800) 334-7190
for assistance in password recovery.
and print shield.