Troubleshooting - Shark SE200 series Owner's Manual

Trouble Shooting
PROBLEM
The Steam Mop will
not turn-on.
The Steam Mop will
not make steam.
Cannot select steam
setting/flashing blue
light remains on.
The Steam Mop leaves
water on the floor.
The Steam Mop left
a white spot on
the floor.
Floors are cloudy,
streaky or spotty
after steaming.
The Steam Mop is
hard to push.
POSSIBLE REASONS & SOLUTIONS
Your steam mop should be securely plugged into a
120V AC electrical outlet only.
Is the LED light on? If not, check your fuse or breaker.
If your unit still does not work, call 1-800-798-7398.
Is there water in the water tank? If not, add water to your
Steam Mop following instructions on page 3.
Is the LED light blinking BLUE? If so, press the STEAM button
to activate the steam.
If you have already plugged in your unit, unplug and try
a different outlet. This may reset the mop.
Add water to the tank and press the STEAM button to
begin cleaning.
If your unit still does not work, call Customer care at
1-800-798-7398.
Is your micro-fiber cleaning pad too wet? Unplug your Steam
Mop and change the micro-fiber cleaning pad.
Do not leave your steam mop on the floor with a damp or
wet cleaning pad.
Do you have hard water? If you do, you might want to switch
to distilled water.
Make sure the cap is securely on the water tank.
The pad might be dirty, change the pad.
If you washed the pad with powder detergent, then the pad
may have residual detergent left on it. Wash it again with liquid
detergent.
If you are cleaning in a kitchen area where there might be a
build-up of grease, use a de-greasing agent such as an all-
purpose cleaner or dish soap and paper towels to clean the area
first.
You might have left the mop in the same spot for too long.
Do you have hard water? If you do, you might want to switch to
distilled water.
This might be leftover from past cleaners used on the floor
surface. Use the steam mop a few more times and see if the
leftover cloudiness is removed.
Make sure the steam pad is attached correctly.
Check to see if the cleaning pad is excessively dirty.
Replace if the pad is too dirty or wet.
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