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WHEN USING YOUR SHARK STEAM MOP, BASIC SAFETY PRECAUTIONS SHOULD ALWAYS BE FOLLOWED, INCLUDING THE FOLLOWING:
READ ALL INSTRUCTIONS BEFORE USING YOUR STEAM MOP.
DANGER OF SCALDING.
Please use caution when using the steam mop. The steam emitted from the steam mop is very hot.
POLARIZED PLUG:
This appliance has a polarized plug (one blade is wider than the other). As a safety feature, this plug will fit into a polarized outlet only one way. If the plug does not fit fully into the outlet, reverse the plug. If it still does not fit, contact a qualified electrician. Do not attempt to defeat this safety feature.
Your steam mop is designed to clean hard floor surfaces that will withstand high heat. Do not use on unsealed wood or unglazed ceramic floors. On surfaces that have been treated with wax or some no wax floors, the sheen may be removed by the heat and steam action. It is always recommended to test an isolated area of the surface to be cleaned before proceeding. We also recommend that you check the use and care instructions from the floor manufacturer.
When assembling your steam mop there may be a little water in or around the water tank. This is because we test all our steam mops 100% before you buy them, so you get a quality Shark ® Pro Steam Pocket ® Mop.
*Phillips or flat head screwdriver can be used. Screwdriver not included.
First things first, always make sure the mop is UNPLUGGED from the wall when not in use. Never fill the mop, attach the mop head, change or remove the microfiber cleaning pad when the mop is plugged into the wall. To prolong the life of your Shark ® Pro Steam Pocket ® Mop, we recommend using distilled water. Make sure you only add water to the tank. Chemicals or cleaning solution may damage the appliance and could be unsafe for you and your family.
Don't use on unsealed wood or unglazed ceramic floors. On surfaces that have been treated with wax or some no wax floors, the sheen may be removed by the heat and steam action. It is always recommended to test an isolated area of the surface to be cleaned before proceeding. We recommend that you check the use and care instructions from the floor manufacturer
Make sure you don't use the mop without attaching a micro-fiber cleaning pad and adding water to the tank first. When you are using the mop for the first time, it might take longer than the normal 30 seconds to start steaming.
Your Steam Mop needs water to make steam! Never use your steam mop without water in the tank.
Sweep or vacuum your floors prior to cleaning with your Steam Mop.
Visit www.sharkclean.com for other great quick cleaning products to complement your Steam Mop, such as the Shark ® Navigator (model NV350).
The Shark® Pro Steam Pocket® Mop has three unique steam settings so you can use the perfect amount of steam for the cleaning task at hand. See below for tips on when to use each setting.
Setting | Ideal for These Surfaces | Recommended Usage |
DUST | Laminate Bamboo Hardwood Marble | Light Cleaning and Dusting Loosen and Lift Light Dirt Sanitize Floors |
MOP | Hardwood Marble Tile Stone | Basic, everyday cleaning Remove spots and smaller messes Clean moderate and heavilytrafficked areas Sanitize floors |
SCRUB | Hardwood* Carpet (with Carpet Glider) | Tough cleaning and removal of stuck-on messes and stains Deep clean heavily-trafficked areas Cut through heavy dirt and grime Sanitize floors Freshen area rugs and carpets |
* Scrub mode not recommended for continuous cleaning on hardwood
NOTE: Please wait 2-3 minutes for the Steam Mop to cool off before removing the mop head or the micro-fiber cleaning pad. Never leave the steam mop with a damp/wet micro-fiber cleaning pad on any floor.
The Steam Mop is great for grooming and freshening though it won't clean your carpet or area rugs.
To order additional parts and accessories, feel free to contact us at www.SharkClean.com or call 1-800-798-7398.
Calcium and mineral deposits can build up and impact the performance of your steam mop over time. To extend the life of your product we recommend that you use distilled water or Shark®'s Water Filtration Bottle. Visit www.SharkClean.com to order.
PROBLEM POSSIBLE REASONS & SOLUTIONS | |
The Pro Steam Pocket® Mop will not turn-on. | Your steam mop should be securely plugged into a 120V AC electrical outlet only. Check your fuse or breaker. If your unit still does not work, call 1-800-798-7398. |
The unit will not make steam. | Is there water in the water tank? If not, add water to your steam mop If the unit still doesn't make steam, follow the decalcification instructions |
The Pro Steam Pocket® Mop leaves water on the floor. | Check to see if your micro-fiber cleaning pad is soaked through. We recommend you unplug the steam mop and change the micro-fiber cleaning pad. Make sure the micro-fiber cleaning pad is attached correctly. |
The Pro Steam Pocket® Mop left a white spot on the floor. | Do not leave your steam mop on the floor with a damp or wet cleaning pad. If you're using tap water we recommend switching to distilled water. Make sure the cap is securely on the water tank. |
Floors are cloudy, streaky or spotty after steaming. | The pad might be dirty, change the pad. If you washed the cleaning pad with powder detergent, then it might be ruined. Replacement pads are available at sharkclean.com. You might have left the mop in the same spot for too long. Do you have hard water? If you do, you might want to switch to distilled water. This might be leftover from past cleaners used on the floor surface. Use the steam mop a few more times and see if the leftover cloudiness is removed. If this does not work, we suggest rinsing the floor with water, letting it dry, and then steam mopping again with a clean pad. One or more rinses generally removes the residue. A more stubborn case may require you to rinse the floor with a mix of one part vinegar and two parts water. |
The Pro Steam Pocket® Mop is hard to push. | Make sure the micro-fiber cleaning pad is attached correctly. Check to see if the cleaning pad is excessively dirty. Replace if the cleaning pad is too dirty or wet. |
EURO-PRO Operating LLC warrants this product to be free from defects in material and workmanship for a period of one (1) year from the date of the original purchase, when utilized for normal household use, subject to the following conditions, exclusions and exceptions.
If your appliance fails to operate properly while in use under normal household conditions within the warranty period, return the complete appliance and accessories, freight prepaid. For Customer Service support, call 1 (800) 798-7398 or visit our website www.sharkclean.com.
If the appliance is found to be defective in material or workmanship, EURO-PRO Operating LLC will repair or replace it free of charge. Proof of purchase date and $ 9.95 to cover the cost of return shipping and handling must be included. *
The liability of EURO-PRO Operating LLC is limited solely to the cost of the repair or replacement of the unit at our option. This warranty does not cover normal wear of parts and does not apply to any unit that has been tampered with or used for commercial purposes. This limited warranty does not cover damage caused by misuse, abuse, negligent handling or damage due to faulty packaging or mishandling in transit. This warranty does not cover damage or defects caused by or resulting from damages from shipping or repairs, service or alterations to the product or any of its parts, which have been performed by a repair person not authorized by EURO-PRO Operating LLC.
This warranty is extended to the original purchaser of the unit and excludes all other legal and/ or conventional warranties. The responsibility of EURO-PRO Operating LLC warranty if any, is limited to the specific obligations expressly assumed by it under the terms of the limited warranty. In no event is EURO-PRO Operating LLC liable for incidental or consequential damages of any nature whatsoever. Some states/provinces do not permit the exclusion or limitation of incidental or consequential damages, so the above may not apply to you.
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state or province to province.
Carefully pack item to avoid damage in shipping. Be sure to include proof of purchase date and to attach tag to item before packing with your name, complete address and phone number with a note giving purchase information, model number and what you believe is the problem with the item. We recommend you insure the package (as damage in shipping is not covered by your warranty). Mark the outside of your package "ATTENTION CUSTOMER SERVICE". We are constantly striving to improve our products, therefore the specifications contained herein are subject to change without notice.
Here you can download full pdf version of manual, it may contain additional safety instructions, warranty information, FCC rules, etc.
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