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Troubleshooting Guide
PROBLEM
The Pro Sonic Steam
Pocket
Mop will not
®
turn-on.
The unit will not
make steam.
Cannot select steam
setting/flashing blue light
remains on.
The Pro Sonic Steam
Pocket
®
Mop leaves
water on the floor.
The Pro Sonic Steam
Pocket
Mop left a white
®
spot on the floor.
Floors are cloudy, streaky
or spotty after steaming.
The Pro Sonic Steam
Pocket
Mop is hard to
®
push.
S3701CO_11_IB_E_130115_1.indd 11
POSSIBLE REASONS & SOLUTIONS
Your Steam Mop should be securely plugged into an electrical outlet only.
Check your fuse or breaker.
If your unit still does not work, call Customer Care at 1-800-798-7398.
Is there water in the water tank? If not, add water to your Steam Mop following
instructions on page 4.
If the unit still doesn't make steam, follow the decalcification instructions on page 10.
If you have already plugged in your unit, unplug and try a different outlet. This may
reset the standby mode.
Add water to the tank and press the STEAM button to select a steam setting.
If your unit still does not work, call Customer Care at 1-800-798-7398.
Check to see if your Sonic Lift
you unplug the Steam Mop and change the Sonic Lift
™
Make sure the Sonic Lift
cleaning pad is attached correctly.
Do not leave your Steam Mop on the floor with a damp or wet cleaning pad.
If you're using tap water we recommend switching to distilled water.
Make sure the cap is securely on the water tank.
™
The Sonic Lift
cleaning pad might be dirty. Change the cleaning pad.
If you washed the Sonic Lift
may be damaged and require replacement.
Replacement pads are available at www.sharkclean.com.
You might have left the mop in the same spot for too long.
Do you have hard water? If you do, you might want to switch to distilled
water.
This might be leftover from past cleaners used on the floor surface. Use the
Pro Sonic Steam Pocket
®
cloudiness is removed. If this does not work, we suggest rinsing the floor with
water, letting it dry, and then steam mopping again with a clean pad. One or
more rinses generally removes the residue. A more stubborn case may require
you to rinse the floor with a mix of one part vinegar and two parts water.
Make sure the Sonic Lift
™
cleaning pad is attached correctly.
Check to see if the Sonic Lift
Check to see if the Sonic Lift
to a dry cleaning pad.
™
cleaning pad is soaked through. We recommend
™
cleaning pad.
™
cleaning pad with powder detergent, then it
Mop a few more times and see if the leftover
™
cleaning pad is excessively dirty.
cleaning pad is excessively wet. If it is, change
™
www.sharkclean.com
11
13-01-15 2:41 PM
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