Troubleshooting Virtual Office - Nortel 2002 User Manual

Additional phone features

Troubleshooting Virtual Office

Virtual Office can display error messages on-screen. Table 3 lists error
messages and actions to correct the causes.
Table 3: Troubleshooting Virtual Office (Part 1 of 3)
Displayed Message
Busy, try again
Invalid ID (1)
Invalid ID (2)
Invalid ID (3)
116
Probable Cause
Remote IP Phone is
active (not idle).
ACD is logged in.
Make-Set-Busy is
inactive on ACD IP
Phone.
Incorrect User ID
entered.
User ID is not in
Gatekeeper
database.
Incorrect User ID
entered.
Incorrect User ID
entered.
User ID in
Gatekeeper database
points to originating
Call Server.
Actions
Wait for remote IP
Phone to become idle
and try again.
Log out ACD IP
Phone before Virtual
Office from another
IP Phone.
Configure Make-Set-
Busy active on ACD
IP Phone.
Enter correct User ID.
Notify system
administrator.
Enter correct User ID.
Enter correct User ID.
Notify system
administrator.