Bayer HealthCare Contour User Manual page 24

Service Information:
If you have a problem and none of the problem solving steps
in this user guide help, call Bayer Diabetes Care Customer
Service. In the U.S.A., call toll free: 1-800-348-8100 (7 days a
week/24 hours a day). We have trained specialists to help you.
Important:
Speak to a Bayer Diabetes Care Customer Service
Representative before returning your meter for any
reason. He/she will give you the information needed
to get your problem handled correctly and efficiently.
®
Have your C blood glucose meter and
ONTOUR
C test strips available when you phone. It
ONTOUR
would also be helpful to have a bottle of C
control solution nearby.
Check List
This check list may be helpful when speaking with Bayer
Diabetes Care Customer Service:
1. Locate the serial number
(A) and model number (B)
on the back of the meter.
_______________________
_______________________
2. Locate the C test
ONTOUR
strips' expiration date on
the bottle.
_______________________
3. Check the battery icon on the display. (See page 37,
Changing the Batteries.)
44
Need Help? Call toll free: 1-800-348-8100
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SN
A
PR00059
7151G
B
mg/dL
Supplies:
When calling or writing for supplies, be sure to include the number
with the name of the replacement part or accessory item.
REPLACEMENT PARTS
Part Number* Item
40030030 Two 3-volt Lithium Batteries DL2032 or
CR2032 (Free Batteries for Life program.
Call 1-800-348-8100.)
83349833 C
ONTOUR
40453276 Bayer's Serial Data Cable
40453291 Bayer's USB Data Cable
*Part numbers are subject to change without notice.
These parts are available in the United States from:
Bayer HealthCare LLC
Customer Service Department
Order Entry
P.O. Box 2004
Mishawaka, Indiana 46546
or call 1-800-348-8100 to order
REFERENCES
1
American Diabetes Association, www.diabetes.org
2
American Diabetes Association. Standards of Medical Care in
Diabetes - 2010. Diabetes Care 2010; 33(1): S11-S61.
3
Protection of Laboratory Workers from Occupationally
Acquired Infections; Approved Guideline–Third Edition. Clinical
and Laboratory Standards Institute (CLSI), document M29-A3,
(ISBN 1-56238-567-4). CLSI, 940 West Valley Road, Suite
1400, Wayne, Pennsylvania 19087-1898, USA 2005.
www.bayerdiabetes.com/us
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User Guide
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