Changing The Batteries - Bayer HealthCare Contour User Manual

If you do not resolve the problem, contact Bayer
Diabetes Care Customer Service at 1-800-348-8100.
WHAT YOU SEE WHAT IT MEANS
Control test result • Test strip or control
is out of range solution is past the
(too high or too expiration date or
low). is past the discard
date.
• Test strip is
deteriorated due to
heat or exposure to
moisture.
• Control solution
is not at room
temperature or may
not be mixed well.
• Incorrect control
solution was used.
• Meter could be
damaged.
Some display Possible meter
segments do not electronics failure.
appear when the
meter initially
turns on.
This may affect
Results are not
displayed in the way you see your
expected units of results.
measure (mg/dL
or mmol/L).
36
Need Help? Call toll free: 1-800-348-8100
WHAT YOU SHOULD DO
• Check all expiration dates and
discard dates. Do not use
expired testing materials.
• Run another control test with
a new test strip and control
solution.
• Gently rock the control bottle
to ensure the control solution is
mixed well.
• Make sure you are using Bayer's
®
C control solution.
ONTOUR
• If result is still out of range,
contact Bayer Diabetes Care
Customer Service.
Compare meter display with the
illustration on page 3.
If the display is not correct,
contact Bayer Diabetes Care
Customer Service.
Contact Bayer Diabetes
Care Customer Service,
1-800-348-8100.

Changing the Batteries:

Batteries should be replaced
when the meter continually
displays or the meter
briefly shows and then
turns off (See Error Codes
and Symbols, page 34).
Turn off your meter before
changing your batteries.
Press firmly on the battery
cover and slide in the
direction of the arrow.
NOTE: If you put the new batteries in the meter within
5 minutes of taking the old ones out, all your settings
and results will be saved. If you take more than 5
minutes, you will need to reset the date and time
although your other settings and results will be saved.
Remove the old batteries
by pressing the top of the
battery which will raise the
bottom of the battery up.
www.bayerdiabetes.com/us
37